RB Harpic toilet cleaner 500ml x 9 - Spend $60 get free cushion
24 items sold
15.40

RBHomeRB Harpic toilet cleaner 500ml x 9 - Spend $60 get free cushion

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Customer who recommended this item
2668
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Shipping fee is free when purchasing above US$44.10 in a cart.
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Notice

Subject Register Date
QX QUICK Seller May 31, 2017
CHANGE ORDER INFO Seller May 31, 2017
Cancel/Refund Seller Dec 20, 2016
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Manufacturer/
Place of origin
Reckitt Benckiser / (Singapore) Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,310)

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Customer Review (2,412)

Customer Review board
Rating Feedback Date Written by
Highly Recommend May 16, 2019 lpn*** (SG SG)
Highly Recommend May 14, 2019 won*** (SG SG)
Highly Recommend May 10, 2019 meg*** (SG SG)
Highly Recommend May 10, 2019 ini*** (SG SG)
Highly Recommend May 07, 2019 tin*** (SG SG)
Highly Recommend May 03, 2019 rav*** (SG SG)
Highly Recommend Apr 30, 2019 pam*** (SG SG)
Recommend Apr 27, 2019 joy*** (SG SG)
Highly Recommend Apr 26, 2019 oin*** (SG SG)
Highly Recommend Apr 24, 2019 tng*** (SG SG)

Item Q&A(76)

Status
Question & Answer
  • Notice

    QX QUICK

    QX quick orders:

    If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
    QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.

    If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.

    Thank you
    Qoolife Mall
  • Notice

    CHANGE ORDER INFO

    CHANGE ORDER INFO

    For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.

    Order info changes includes:
    1) Change of delivery address
    2) Change of items - Quantity/Type
    3) If customer did not select the free gift - request to add in, we are unable to do so as well.
    4) For special cases, we will be charging extra shipping fee
    Qoolife Mall
  • Notice

    Cancel/Refund

    Dear buyer,


    CANCEL/REFUND

    Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].

    Thank you!
    Qoolife Mall
  • Notice

    Disclaimer: Singpost Normal Mail

    Dear buyers,

    All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

    Thank you very much for your understanding!
    Qoolife Mall
  • Notice

    Shipping Info/Timing/Change memo

    Dear buyers,

    ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.

    We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

    If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)


    Thank you very much for your understanding!
    Qoolife Mall
  • Notice

    Exchange/Return

    EXCHANGE/RETURN


    For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
    AFTER 7 days please contact the seller to REQUEST for an exchange/return request.


    Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
    Qoolife Mall
  • Answered
    Question
    hye******* 2019-03-20
    Answer
    Dear Customer,

    some items in your cart are not available, we are sorry for the delay
    Qoolife Mall 2019-03-22
    Question
    Can you tell me which items are not available? When will be the expected delivery?
    Answer
    Dear Customer, the following items are all out of stock now:
    Harpic Liquid White Shine 450ml Value Pack 3s - oos
    HarpicLiquidLemonZest500mlValuePack3s - oos
    Carefree - oos
    Dettol Anti-Bacterial Shower Gel Deep Cleanse 850ML - oos
    Thank you! QooLife Team
    Question
    I have waited for one month. I will continue to wait for another month! But please honour the order and not take own sweet time and sending one month later if the stock arrives earlier.
    Answer
    Dear Customer, apologies as we’ve run out of stocks for the product you ordered. All the stocks should be coming in by the 10th of April as we're in the midst of moving our warehouse now. Thank you! QooLife Team
    Question
    You just cancelled two of my orders and short changed me. If you are going to do the same for this item, please get your accounting right. So that i wont be paying more than the total value of the items remaining in the cart. It is like making customer paying $10 for $8 worth of items.
    Answer
    Dear Customer, we apologized for the orders that were cancelled. At the moment, we have ran out of stocks on your Carefree order & your Harpic order. We will restock these 2 soon. Thank you! QooLife Team
    Question
    Saw that u have stock for the two items i ordered on 9 Mar. When are you delivering my order? Today is 19 Apr. Pls dont take pre-orders if you have no stock. More than a month of order not delivered. You should have put a disclaimer to say that customer who needs the item urgently should not buy from you.
    Question
    Are you still not delivering my order? I dont understand why you are holding up my order. And you are not answering my query. What is your difficulty? I have alerted qoo10 about you indicating false number of items available which have misled me into thinking that there is stock. In fact, it seems like you are taking preorders. If you have messed it up, please rectify asap and deliver my order. I will not be the one cancelling as i placed a legitimate order. Qoo10 will sort out with you.
    Answer
    Dear Customer, for both the orders, we have run out of stocks for the product that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. Thank you! QooLife Team
  • Answered
    Question
    que******* 2019-03-11
    Answer
    Dear Customer, there wouldn't be a restock for this item at the moment. Kindly look out for it later on. Thank you! QooLife Team
    Qoolife Mall 2019-03-13
  • Answered
    Question
    wwh******* 2019-03-06
    Answer
    Dear Customer, can you please send us a screen shot of the error message? Thank you! QooLife Team
    Qoolife Mall 2019-03-07
    Question
    Attached fyi. Selected harpic item, and wanted to use seller coupon but cart value $0 means cannot be used..
    Answer
    Dear Customer,

    As this is a Buy 1 Free 1 promotion with 50% discount, you are unable to use the coupon. Sorry for the inconvenience.

    Thank you
    Question
    Ok no prob. Thanks for clarification
  • Answered
    Question
    tim******* 2019-01-07
    Answer
    Private Enquiry
    Qoolife Mall 2019-01-17
  • Answered
    Question
    blu******* 2019-01-04
    Answer
    Dear Customer, the stocks just reached our warehouse. Kindly allow our warehouse guys to inbound the stocks and we'll send it to you soon. Thank you! QooLife Team
    Qoolife Mall 2019-01-04
  • Unanswered
    Question
    lin******* 2019-01-03
    Answer
    Dear Customer, the status is now 'On Delivery'. You should receive it within these few days. Thank you! QooLife Team
    Qoolife Mall 2019-01-04
    Question
    Today was 20 jan. 14days from ur last reply n I have not receive the items. Pls call me at 90294626 to clarify further.
    Answer
    Dear Customer, we have just resent you your order number: 283052556. We have ran out of stocks for order number: 283052557. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team
    Question
    Order#283052556 shd b 9 bottles, only 3 bottles received. Pls resend balance 6 bottles w order#283052557
    Answer
    Dear Customer, we have just sent the items for order no: 283052556 to you. We also believe that you should have received the products for order no: 283052557 as it was warehouse out to you. You should receive the items sent within 3-5 days. Thank you! QooLife Team
    Question
    Only received the harpic. Vanished not received.
    Question
    What is the update?
  • Unanswered
    Question
    kat******* 2019-01-02
    Question
    My cart no. 122862351
    Answer
    Dear Customer, we apologize for the Koi card as it has been fully redeemed. Thank you! QooLife Team
    Qoolife Mall 2019-01-03
    Question
    When i bought on 10 nov 2018 the promotion was still on for the nxt days after my purchase. That is to say ither buyers who dont know it was fully redeemed will buy. Seller you are not genuine.
    Question
    I wonder how many buyers were affected by your sentence....Dear Customer, we apologize for the Koi card as it has been fully redeemed....
    Answer
    Dear Customer, We are sorry. This is our oversight and we will try to bring in such deals in future
    Question
    Whats the point having more deals when your company cant even honour the gift Due to oversight. Many buyers will not know when its fully redeemed. I bought early and when the sale is on. And yet.. Your best reply is either sorry or oversight. Your company shld at least give a replacement when you admitted its your oversight.
  • Answered
    Question
    Ser******* 2018-12-31
    Answer
    Private Enquiry
    Qoolife Mall 2019-01-04
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