It so happens that you are correct, but only partially.
From our chain of messages you'd see that:
1. You initiated a conversation on 24th Jan 2018 22:53:22.
2. We replied on 25th Jan 2018 09:03:30. Replied in under 12 hours.
3. On the 25th of Jan we were still taking orders for the 14th of Feb 2018, and was not at maximum capacity.
4. Between 25th Jan and 31st Jan, we received significant orders via Qoo10 and reached maximum order capacity.
5. This message on 2nd Feb 2018 14:48:24.
In your other thread:
1. You initiated a conversation on 1st Feb 2018 22:48:00
2. We replied on 2nd Feb 2018 12:20:00. Replied in under 18 hours.
To our knowledge, there wasn’t a significant time gap when we did not reply to you. We also cannot predict when orders will come in from Qoo10 and filling up our capacity.
If you need our cups, they are available at most Cold Storage outlets.
Otherwise, you could give us a call at 6448 1048 as we are still taking limited orders for walk-ins.