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Elizabeth Arden Ceramide Advanced Replenish & Restore Ceramide Capsules Daily Youth Restoring Serum
47 items sold
79.90

Elizabeth Arden Ceramide Advanced Replenish & Restore Ceramide Capsules Daily Youth Restoring Serum


Customer who recommended this item
338 (Based on 365 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
100% Guarantee Authentic and Brand New Products Seller 2016-01-27
Manufacturer/
Place of origin
Condition New Product
Shipping From From Overseas (Hong Kong)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Elizabeth Arden Ceramide Advanced Replenish & Restore Ceramide Capsules Daily Youth Restoring Serum 3 x 30capsules,
BOOKMARK 1 2 3 4 5 6 7

Customer Review (365)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 17, 2017 dor*******
Recommend Dec 15, 2017 fro*******
Highly Recommend Dec 15, 2017 num*******
Highly Recommend Dec 14, 2017 jac*******
Highly Recommend Dec 13, 2017 hel*******
Highly Recommend Dec 11, 2017 Mon*******
Highly Recommend Dec 11, 2017 *********
Highly Recommend Dec 10, 2017 cha*******
Highly Recommend Dec 09, 2017 bon*******
Highly Recommend Dec 07, 2017 jam*******

Item Q&A(28)

Status
Question & Answer
Date
Member
Notice
Seller

100% Guarantee Authentic & Brand New Products

Answered
2017-12-07
kar*******
User

Hi,
I didn't receive the item and didn't even receive any singpost delivery slip for me to collect the item. I wasn't inform of where the item is. It's unfair to charge me 15% re-delivery or 20% refund fee cos I have not receive anything nor am I alarmed of the item is in Singapore. If I have receive the delivery slip, I would have gone down to singpost to collect my item. But I receive none.

User

Dear valued customer,

Thank you for your message.

We provided free shipping with tracking number is for customer can check the parcel status by themselves. We have paid for the service and it is not our fault that buyer don't check the delivery status. It should not be our responsibility that the parcel return as unclaimed and pay for the return shipping fee. And most of the time the product may not be used again after returning to us. ANd we even need to ask our colleague to go to post office to get the parcel back. These are all costs which should not happened to us.

And we have stated very clearly in our T&C that Please note that if your order is sent but then returned to us due to Incorrect Address/Refused/Unclaimed/Undelivered or Uncollected reasons, upon receipt we will deduct 20% of the total value as restocking & handling fee and refund the remaining amount. If you would like us to re-send your returned order again, a payment of 15% of the total value is required as re-ship

& handling fee.

Please kindly note and let us know your decision.

Sorry for any inconvenience caused.

Should you have further queries, please do not hesitate to contact us again.

Best Regards,
COSME-DE
(Dec 07, 2017 16:06)

User

Hi,

The problem is there isn't any tracking number provided and I have been tracking to see where is the item but the status is always at "on delivery", moreover it didn't state any tracking number for reference or is there any memo stating that the item is in Singapore Singpost whatsover.
No tracking number to track where is the item, no status indicating the item is in Singapore, no delivery advice and even when you said they did deliver to my door step then why no delivery slip to advice to collect in Singpost? WHY?!?!?? So what is it to blame now?

User

Dear valued customer,

Thank you for your reply.

As per attached the order information listed in Qoo10 system.

We have upload the tracking on 6-Nov once we have dispatched the parcel. The tracking number is available on Qoo10 order information which other customers can always find it and use it to check the order status. Even if they found the status is not updated, they have contacted us to ask for further information.

If you are not sure where can find the tracking number , maybe you can contact Qoo10 CS and they will show you.

Should you have further queries, please do not hesitate to contact us again.

Thank you for your understanding.

Best regards,
COSME-DE

Answered
2017-11-08
Zub*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-11-08
neo*******
User

Is it 3 bottles. Total 90 capsules? What is the expiry date?

User

Dear Valued customer,

Thank you for your message.

Yes, this is 3bottles (90 capsules) and the expiry date is Apr 2020.

Please feel free contact us if you have further inquiry.

Thank you!

Best regards,
Customer Service Representative

Answered
2017-11-04
ser*******
User

Hi, what is the expiry date?

User

Dear valued customer,

Thank you for visiting our shop.

The expiry date of this item in our stock is 2020 Apr.

Please feel free to contact us again should you have further inquiries.

We look forward to serving you again in the future.

Thank you.

Best regards,
COSME-DE

Answered
2017-09-14
Smi*******
User

Hi seller, is the bottle or product box supposed to be sealed? It was not sealed and alsoi counted. It was only 89 capsules instead of 90. Can you explain why?

User

Dear valued customer,

Thank you for your message.

Regarding your inquiry about the item problem and thank you for
providing us with the item photo.

Though, we would also need the following photos for further investigation:-

1. Product photo with our label ( a QR code stick on the product / packing box) and batch code and bar code
2. Delivery note/Invoice


Should you have further queries, please do not hesitate to contact us again.

Thank you for your understanding.

Best regards,
COSME-DE

Answered
2017-09-06
yin*******
User

Hi seller.. u got whitening capsule...
The silver capsule . Thanks !

User

Dear valued customer,

Thank you for your message!

We are sorry that this product is not available in our shop at the moment.

We will pass your message to our purchase department and take it into consideration since we always try our best to source more and more luxury & premium brands/ items at the best price for our customers.

Should you have further queries, please do not hesitate to contact us again.

Thank you for your understanding.


Best Regards,
COSME-DE

Answered
2017-08-24
won*******
User

Hi, are the Youth Ampoule and the Elizabeth arden superstars booster suitable for pregnant women to use?

User

Dear valued customer,

Thank you for visiting our shop.

We regret that Pregnant women are advised to avoid products containing retinoids (like the retinyl palmitate in this product).

Please feel free to contact us again should you have further inquiries.

We look forward to serving you again in the future.

Thank you.

Best regards,
COSME-DE

Answered
2017-08-22
haz*******
User

hi may i check can this capsule be apply at eye area?

User

Dear valued customer,

Thank you for visiting our shop.

Yes this item can apply at the eye area.

Please feel free to contact us again should you have further inquiries.

We look forward to serving you in the near future.

Thank you.

Best Regards,
COSME-DE

Address
Hong Kong Kowloon Kwun Tong Hong Kong
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