Min. $50.00 Purchase30 days from issued date
- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
Qxpress - $3.99 ~
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This seller is truly a piece of work. Probably one of the worst sellers I have ever encountered. I ordered 1 Pink Robot Speaker and 1 Blue Robot Speaker: $17.89 each x 2 + $3.99 Shipping.
Seller sent wrong item. Sent a pink retro speaker (HM11) that costs $8.90. So I requested for seller to do an exchange, if not then I can send back the item and seller just refund.
Seller completely ignores my request for an exchange. Instead, seller asked for my WhatsApp number and wants to chat in WhatsApp. I replied seller to continue messaging via Qoo10 Message or Qoo Live. Seller took a few days to reply, and outright ignored my reply and just went ahead to message me on WhatsApp.
I find this extremely dodgy. Why must insist on using WhatsApp? Because it is not the official Qoo10 channel so seller can promise you anything and turn around and not keep his/her promises?
I replied on WhatsApp to inform seller to use Qoo10 message.
I then messaged Qoo10 for help and they said I can ignore the seller’s WhatsApp.
Seller took many days to respond and when finally did, seller only wanted to do a “partial refund”. I refused because I really do not like the wrong item sent to me.
A few days later, seller replied and only wanted to refund me $5.99.
Complete garbage. $5.99 is not even a refund. That is the money that I have paid in access, money that is already owed to me!! Of course I rejected.
Days later, seller responded: “wrong item must refund in full? Then can you send the item to my other customer?”
Seriously, what kind of a seller is this? I was very upset. I told seller if the customer is in Singapore, I can do him/her a favour and mail it. As long as seller pays for shipping. I took a screenshot of the postage costs from singpost and sent to seller, then seller completely stopped replying. Seller decided to go MIA.
Finally, Qoo10 stepped in and helped. They managed to convince seller to do a refund, but have to wait for seller to get an address from a “Singaporean friend” (think seller is just waiting for someone in Singapore to buy the exact same model that he/ she sent to me wrongly). I will have to pack the item, print the return packing slip, and wait for QXpress to come and pick up the item. Waited for 1 week and still no updates. Messaged Qoo10 to check, and finally got a confirmation for the pick up one day later.
The whole dreadful process took about 1 month plus.
This is the worst shopping experience and most dishonest and insincere seller ever.
Do NOT buy from this seller. You will regret it. The items can be found from other sellers and even other platforms at a MUCH cheaper price. I only bought from this seller because I am used to Qoo10. Big mistake.
So do yourself a favour and stay the heck away from this seller. Don’t regret it when it is too late.more review
Color:B50-Blue(+S$5.99) | TF Card:NO | Warranty:Free 1 Month Warranty
Cute gift for birthday presents..
Color:Blue | TF Card:NO | Warranty:Free 1 Month Warranty
Received order in good working condition. Delivery from Seller was prompt. Tested the device, it works very well. Overall, very satisfied with purchase. Highly recommended product.
Color:Wood Grain | TF Card:NO | Warranty:Free 1 Month Warranty
Product works well and produces good quality sound for its small size; safe and fast delivery; highly recommended seller!
Item received yesterday by a qexpress. Cute and nice colour. Sound is loud and clear. Good buy also.
Color:Pink | TF Card:NO | Warranty:Free 1 Month Warranty
Size:HM11 | Color:Blue | Warranty:Free 1 Month Warranty
Size:HM11 | Color:Green | Warranty:Free 1 Month Warranty
Color:M3-Graffiti(+S$9.99) | TF Card:16GB(+S$9.99) | Warranty:Free 1 Month Warranty
Color:M3-Wood Grain(+S$9.99) | TF Card:NO | Warranty:Free 1 Month Warranty
There isn’t any posted question about item.