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S925 High-end custom necklace 100 languages I love you necklace sterling silver A deer have your

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Subject Register Date
Q: I have not received my items ? Seller Nov 22, 2015
return/exchange/refund/cancel/non-receipt claims Seller Nov 22, 2015
Emails and enquiries Seller Nov 22, 2015
Place of origin
中国 Condition New Product
Shipping From From Overseas (China)
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
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Item Q&A(0)

Question & Answer
  • Notice

    Q: I have not received my items ?

    A: Dear buyer, usually, Item will be send out within 48 hours once payment received, Qxpress will take 4~9 working day for the delivery, but sometimes there may slightly delays.

    Regarding Delivery by Qxpress (Monday - Friday)
    You can track your QXPRESS parcel here - http://www.qxpress.asia/gmkt.inc/
    Qxpress Tel. No.: +65-6434-8400
    Qxpress Email: info@qxpress.sg

    Pls kindly understand, for a better communication and faster process, Pls make a "inquiry to sell" or email us before file a refund/cancel/non-receipt claims on the system. Thank you.
  • Notice

    return/exchange/refund/cancel/non-receipt claims

    Dear valued customers,

    We understand that qoo10 system allows customer to file for return request/refund/cancel/non-receipt claims on the system. We will like to kindly request all customers to go through 'inquiry to seller' first before using the system to return/exchnage/refund/cancel/non-receipt claims.
    This is to avoid handling the same case twice. we have our staff, working on the inquiry system, so customers will definitely hear a response from us faster than going through the back end system.
    We thank you so much for your cooperation in this matter.
  • Notice

    Emails and enquiries

    Dear valued customers

    All enquiries and emails will be replied after 1-3 working days.
    Please kindly restrict of sending the same question many times if there's no reply yet.
    Please be patient and all will be replied within the stated time frame.
    Please understand we reply enquiries on the date that is first received.
    If you haven't gotten a reply from us means we are still replying to other buyer who send their enquiry earlier then yours.
Ask Question
Guangdong Guangzhou Baiyun NO. 791,Congyun Road,Baiyun District,
Policy & Notice
How to Return/Exchange