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Samsung ElectronicsSamsung SNH-P6410BN SmartCam HD Pro 1080p Full HD Wi-Fi Camera

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Customer who recommended this item
2 (Based on 2 reviews)
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
Manufacturer/
Place of origin
Samsung Electronics / OTHER Condition New Product
Shipping From From Overseas (South Korea)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Customer Review (2)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 17, 2017 spo*******
Recommend May 07, 2017 smk*******

Item Q&A(2)

Status
Question & Answer
Date
Member
FAQ
Seller

Don't Worry, Use Qxpress Tracking System http://www.qxpress.asia/gmkt.inc/ Qxpress office Tel is 6434 8400 or 6434 8420. You can also email them at sg_cs@u-rasia.com to check the delivery status.

FAQ
Seller

- we arrange all the shipping for free with full refund ,in case of (1) damaged or faulty due to manufacturer fault. (2) incorrect goods delivered by us. - if the box is opened by a buyer, return is not acceptable . - if not opened, a buyer who wants return should pay the round shipping fee and restocking fee (%15)

FAQ
Seller

most of our items are for 220V-240V ( remains for 100V-240V ) so all of them can be used in Singapore without problem. the plug cord type is 2 round pins so buyers need a plug connector which fits with SG type.

FAQ
Seller

we , as a seller , are not responsible for the customs fee. please leave a note if any request about that.

FAQ
Seller

It will usually take 4-8 business days after shipment. The item that you placed an order for will be arriving soon. But, sometimes delay happen on shipment. If you have not receive your item within some more days please contact me via Qoo10 system. Thanks.

FAQ
Seller

If your item have any problem, please describe specific problems with your order on. via Email (kimberfeel@gmail.com) not Qoo10 system. If you can attach image file, it would be more helpful for us to check exactly. Thank you.

FAQ
Seller

Please return the item by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. way shipping please enclose with the product)

FAQ
Seller

Within one month: return shipping costs paid by seller 1-6 months: one-way shipping costs paid by customer 6-12 months: round-trip shipping paid by customer (one-way shipping please enclose with the product)

Answered
2017-06-20
bgl*******
User

Hi seller

please answer to my query sent in since 12/6/19.

Don't keep answering by claiming you are checking.

Be serious in this business.

User

Hi! Dear Customer.
Thank you for your message.

I can not confirm your question.
What is the problem?

User

Hi Seller

So you haven't been checking at all? What kind of seller are you, trying to evade my inquiry?

My feedback on the camera on 10/6/17 was - While setting up the camera, it prompted me to key in serial number (since couldn't auto search camera). I keyed in serial number which is the same both on the camera and the packing, but was denied (message as in correct serial number).

So is the product authentic? how come cant auto-search and the serial number which is the same both on the package and camera can't be connected?

I urge you to seriously look into this. If not, refund my money and get your camera back at your cost!

I have no faith in you!!!!!!!!!!!!

User

If it's a defect ...
Refunds are available.

Have you contacted Samsung Center?

User

Since i purchased the item from you and i am from Singapore, how can i contact Samsung Centre when i am not sure if the camera is defective. On your end you should check the authencity of the product when it cant be connected.

I have no more patience to merry go round this issue.

I believe i have the rights to ask for a refund as i am merely a buyer and should not be held liable to contact who and who since the product cant work.

You have better look into this issue WITHOUT FURTHER DELAYS as it will tarnish your reputation as a seller!

User

OK.

Please send me an item.
If not flawed.
All shipping costs must be paid by you.

User

I have never mentioned that the product is defective. I just want you to check why the product cant be connected and advise me the outcome. Since you cant advise and have agreed to a refund, please bear all shipping costs.

Since Daiso has few outlets in Singapore, i can return the product to any outlet here. Please liaise with them and get back to me WITHOUT ANY FURTHER DELAYS AND EXCUSES!!!!!

User

Hi! Dear Customer.
Thank you for your message.

Please wait.
We'll check it out.
Sorry.

User

Hi
What is the outcome ? How long must i wait? It is now more than 2 weeks since my 1st query?

User

Hi! Dear Customer.
Thank you for your message.

Please wait.
We are confirming it.
The answer may be delayed.
Please wait a little longer.

User

Hello Seller
One month already and you can't answer to my query? Don think you play delay tactic until i forget!!!!

User

Hi! Dear Customer.
Thank you for your message.

Please send a traceable delivery.
Post office (certified mail)

Ga dong, 552, Donae-dong, Deogyang-gu, Goyang-si, Gyeonggi-do, Korea (10554)
82 2705 0106
Daiso shop

Just ...
Definitely !!

Card number / bad history.
Please enclose a note.

If you do not write.
We can not proceed.

Answered
2017-06-12
bgl*******
User

Hi Seller

I sent you and email on 10/6/2017 regarding the above order.

While setting up the camera, it prompted me to key in serial number (since couldn't auto search camera). I keyed in serial number which is the same both on the camera and the packing, but was denied (message as in correct serial number).

This is not the first time i got this camera, so setting up is not difficult for me, except where serial number doesn't match.

Please help ASAP.

Samsung Smartcam SErial number

User

Hi! Dear Customer.
Thank you for your message.

Please wait.
We are confirming it.

User

Hi Seller

It has been a week since you email to check.

What's the outcome?

User

Hi! Dear Customer.
Thank you for your message.

Please wait.
We'll check it out.

Address
145-39 Seoksil-ro 408beon-gil, Namyangju-si, Gyeonggi-do no1 1f
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