Secret Key
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💄❣️1+1 SECRETKEY LIP ITEM / Fitting Forever lipstick / Sweet glam tint glow / Two-tone glow
1 items sold
16.12

Secret Key💄❣️1+1 SECRETKEY LIP ITEM / Fitting Forever lipstick / Sweet glam tint glow / Two-tone glow


Customer who recommended this item
2375
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Manufacturer/
Place of origin
Secretkey / KOREA Condition New Product
Shipping From From Overseas (South Korea)
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Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description laneige/innisfree/Perfume/sulwhasoo/Estee Lauder/Lancome/LUNASOL/refa/Orbis/berrisom/Secretkey
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,022)

Customer Review (2,433)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 14, 2019 Ang*** (SG SG)
Highly Recommend Sep 23, 2019 hap*** (SG SG)
Highly Recommend Sep 11, 2019 Shi*** (SG SG)
Highly Recommend Sep 05, 2019 joy*** (SG SG)
Highly Recommend Jun 24, 2019 che*** (SG SG)
Highly Recommend Jun 21, 2019 gui*** (SG SG)
Highly Recommend Jun 12, 2019 dea*** (SG SG)
Recommend Jun 02, 2019 gui*** (SG SG)
Highly Recommend May 26, 2019 con*** (SG SG)
Highly Recommend May 21, 2019 pop*** (SG SG)

Item Q&A(118)

Status
Question & Answer
  • Answered
    Question
    jun******* 2019-06-26
    Answer
    cherry red was discontinued :)
    Secret Key 2019-06-26
  • Answered
    Question
    chi******* 2019-05-06
    Answer
    Hi:) Thank you for your interest in Secret Key.

    Unfortunately,
    the chic Burgundy Color which you have requested is not currently available.
    Beacuse we can't be sure when it will be back in stock.

    we apologize for the inconvenience.
    We will do our best for these products to be restocked as soon as possible.

    Thank you :)
    Secret Key 2019-05-07
  • Answered
    Question
    s96******* 2019-04-22
    Answer
    Hi, please let me know the color name :)
    Secret Key 2019-04-23
    Question
    Baby Pink and pure red. Thank you
    Answer
    2019-03-21 Baby pink
    2018-11-15 Pure red

    It is a latest restocked date of product, and there is difference a day or two from manufactured date.
    This product's expiry date is 3 years from the date of manufacture / Up to 1 year after opening.

  • Answered
    Question
    cla******* 2019-01-06
    Answer
    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Your tracking number is uploaded :)

    Thank you.

    Regards,
    Secret Key
    Secret Key 2019-01-07
  • Answered
    Question
    ste******* 2018-11-18
    Answer
    Hi,

    When we sent out our products, The weight of the product is put on the packing box.
    The weight of products shipped was 80g.
    (VelVet Tine is (30g*2) 60g)
    Shipping is confirmed to be accurate.

    Could you send me the weight wrritten on the packaging box?

    Secret Key 2018-11-19
    Question
    I threw the paper wrap away. Didn't know I have to keep it. Anyway I have only received 1 of the lipstick this time round . I have ordered quite a few times and the order came right . But not this time sadly to say .
    Answer
    we do not doubt your word.
    we asked to check the weight to you and make sure we had sent out the wrong item.
    We apologize for any inconvenience caused.
    Could we send them again? If you would like to have a refund for it, we will do that for you.
    Question
    Hi ,
    I would prefer a refund. Roughly how long will the refund take so I could keep track of it .

    Thank you.
    Answer
    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south

    We have $16.45 refund for you. (lPartial refund)
    If you can not confirm, please contact the Q10 customer center.


    Thank you.
    Question
    Confirm to refund . But not yet refund into my bank account .
    Answer
    If you can not confirm, please contact the Q10 customer center :)
  • Answered
    Question
    roo******* 2018-07-23
    Answer
    Private Enquiry
    Secret Key 2018-07-24
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    sam******* 2018-07-08
    Answer
    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    Vividpink was discontinued.

    Thank you :)

    Secretkey
    Secret Key 2018-07-09
  • Answered
    Question
    Clo******* 2018-01-02
    Answer

    2018-01-02 10:53:42

    Dear, Customer

    Hello, We are Secret Key (Hq office) based in Korea,south.

    We do not have any stock of sweet glam baby pink now.
    There is no definite arrival schedule.
    We will do our best for these products to be restocked as soon as possible.

    Thank you :)

    Secretkey
    Secret Key 2018-01-02
Ask Question
Address
107 Hakdong-ro, Gangnam-gu, Seoul 4F, The First Bldg, 107, Hakdong-ro, Gangnam-gu, Seoul, Republic of Korea
Available during
월~금: 오전 9시~오후 6시 토,일,공휴일: 휴무

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