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❤USE 20% OFF COCOMO COUPONS!❤ULTRA HIGH QUALITY REAL GOLD/SILVER/BLACK/GREEN PREMIUM MODELING MASKS❤
60 items sold
12.99

LANEIGE❤USE 20% OFF COCOMO COUPONS!❤ULTRA HIGH QUALITY REAL GOLD/SILVER/BLACK/GREEN PREMIUM MODELING MASKS❤

See all LANEIGE items

Customer who recommended this item
534 (Based on 587 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Change Order Info/Exchange/Return Seller 2017-04-11
Shipping Info/Timing/Change memo Seller 2017-04-11
CANCEL/REFUND Seller 2017-04-11
more
Manufacturer/
Place of origin
KOREA Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (209)

Customer Photo Review board
Dec 14, 2017
tan*******

Highly Recommend Thanks

Thanks for delivery goods within 2 weeks. This is good product....

Type:01. 1 GOLD GEL + 1 ACTIVE COLLAGEN POWDER(+S$7.50) | 0. FREE GIFT:03. BUY 15 + 5 BLACK FREE | 2. ADD ON GOLD BOWL:00. NONE | 3. ADD ON MASKS:00. NONE

+ Add this option
Dec 03, 2017
vio*******

netural Gold mask

Yet to try, but it was a very long wait for it to arrive...

Type:01. 1 GOLD GEL + 1 ACTIVE COLLAGEN POWDER(+S$7.50) | 0. FREE GIFT:04. BUY LESS THAN 5 | 2. ADD ON GOLD BOWL:00. NONE | 3. ADD ON MASKS:00. NONE

+ Add this option
Dec 03, 2017
cel*******
Nov 20, 2017
ang*******

netural Items

Items took quite some time to reach. Postage charge $2.50 by seller however stamp fee cost $1.70.

Type:01. 1 GOLD GEL + 1 ACTIVE COLLAGEN POWDER(+S$7.50) | 0. FREE GIFT:01. BUY 5 + 1 BLACK FREE | 2. ADD ON GOLD BOWL:00. NONE | 3. ADD ON MASKS:09. BLACK PEARL WHITENING MASK (5 PCS)(+S$8.99)

+ Add this option
Nov 15, 2017 1
mas*******

Customer Review (587)

Customer Review board
Rating Feedback Date Written by
netural Dec 14, 2017 tan*******
Highly Recommend Dec 03, 2017 vio*******
netural Dec 03, 2017 cel*******
Highly Recommend Nov 29, 2017 sam*******
Highly Recommend Nov 20, 2017 ang*******
netural Nov 20, 2017 Blu*******
netural Nov 15, 2017 mas*******
Highly Recommend Nov 13, 2017 car*******
Highly Recommend Nov 09, 2017 sam*******
netural Nov 07, 2017 che*******

Item Q&A(97)

Status
Question & Answer
Date
Member
Notice
Seller

CHANGE ORDER INFO

Please cancel your order and re-order again before the item ships out and delivered, this is the fastest way to change any info.


EXCHANGE/RETURN


For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.


Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none

Notice
Seller

Dear buyers,

ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.

We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)


Thank you very much for your understanding!

Notice
Seller

Dear buyer,


CANCEL/REFUND

Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].

Thank you!

Notice
Seller

Dear buyers,

All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

Thank you very much for your understanding!

Notice
Seller

The shipping fees will not be included if you decide to spend $70 in COCOMO. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.

Answered
2017-10-15
gan*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-09-09
tam*******
User

Hi Seller, may I ask what's the fragrance for the gold mask? It smells heavenly but I can't quite put my mind on what it is. Would really appreciate if you could answer because I really love the smell so much!

User

Dear Customer,
They are made and extracted from natural flowers and plants.
No artificial fragrance were used
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-09-05
che*******
User

Hi, I bought one gold mask to try and instead of the gold liquid + powder, I got gold liquid + white liquid... is it correct? I still mix to use? No more powder? Please advice :)

User

Dear Customer,
Packaging as per stated in listing has been upgraded
The latest is the july 2017 version
it is even much better than old version and u may just mix the powder and liquid
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-08-28
gin*******
User

Hi Cocomo..

Saw a post on Beauti Topping Q&A, signing off as Cocomo stating that they are selling fake shangpree masks.. can I confirm that post of really from Cocomo??

Thanks..

User

Dear Customer,
Yes.
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-08-26
flo*******
User

Hi, if i select a combination of gold/silver/green masks, total of 5pcs, will i still get the free black mask? Also i saw in the q&a section that each mask comes with a bowl but i didn't get that in my last order. Thanks!

User

Dear Customer,
You may select and combination of masks
July 2017 new version of gold mask does not come with spatula
last year version came with disposable spatula
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-07-25
eel*******
User

Hi

Which mask is more suitable for sensitive, acne prone skin? Thanks

User

Dear Customer,
Charcoal hydrogel mask, black modelling mask, green modelling mask are suitable for sensitive and acne prone skin
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-07-18
eve*******
User

Dear Seller...

What does that mean?

Type : 01. 1 GOLD GEL + 1 ACTIVE COLLAGEN POWDER(+$7.00)
0. FREE GIFT : 01. BUY 5 + 1 BLACK FREE
1. ADD ON CHEAPER : 08. NONE
2. ADD ON GOLD BOWL : 01. ANTI BACTERIAL GOLD SPATULA SET(+$9.90)
3. ADD ON MASKS : 00. NONE

Meaning have how many set of gold gel + active collagen powder??? Kindly advise, thanks!

User

Dear Customer,
Based on your selection, you are getting 1 piece of gold mask only
In order to get the free black masks, you need to buy 5 pieces of gold masks, by selecting 5 sets of it.
So you have to pay 16.90 X 5 = $84.50 to get 1 black for free
we hope this explains
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

User

oo..icic... Okie, noted ! thanks for the clarification :)

User

wc

Answered
2017-07-08
pin*******
User

Now do u have any promo SHANGPREE PREMIUM MODELLING MASKS? Still have free spatula and gold bowl if purchase one gold mask?

User

Dear Customer,
Yes, we have promo
Use COCOMO 10% off coupon and now each mask comes with spatula set
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Address
UB. ONE 81 UBI AVENUE 4 UB. ONE, 81 UBI AVENUE 4, #03-26 SG 408830
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