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♥Next Day Delivery♥ [SHISEIDO] THE HAIR CARE Professional Shampoo / ADENOVITAL / AQUA INTENSIVE / Fu
8 items sold
23.42

SHISEIDO♥Next Day Delivery♥ [SHISEIDO] THE HAIR CARE Professional Shampoo / ADENOVITAL / AQUA INTENSIVE / Fu


Customer who recommended this item
80
Customer Satisfaction Score
87%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 80%/100%
  • Service 90%/100%
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Subject Register Date
About expire date of our products Seller Nov 08, 2017
Manufacturer/
Place of origin
Shiseido / Japan Condition New Product
Shipping From From Overseas (Singapore)
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Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (23)

Customer Review (85)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 29, 2019 ang*** (SG SG)
Highly Recommend Aug 19, 2019 len*** (SG SG)
Highly Recommend Jul 31, 2019 ang*** (SG SG)
Netural Jul 18, 2019 sha*** (SG SG)
Highly Recommend Jul 18, 2019 ann*** (SG SG)
Highly Recommend Jul 05, 2019 ang*** (SG SG)
Highly Recommend Jun 27, 2019 bec*** (SG SG)
Highly Recommend Jan 16, 2019 ang*** (SG SG)
Highly Recommend Jul 25, 2018 jia*** (SG SG)
Netural Jul 22, 2018 eri*** (SG SG)

Item Q&A(7)

Status
Question & Answer
  • Notice

    About expire date of our products

    Dear our valid customers.
    Please ask us product’s expire date before you place an order from our shop.
    Because if your received item has expiry date that more than 3 month left, we cannot accept any type of claim.
    We are always aware expire date before shipping. However there may mistake occurred.
    We would ask your understanding.
    GUIDED
  • Answered
    Question
    yan******* 2018-04-22
    Answer
    Dear our valued customer,
    Thank you for your inquiry.

    Unfortunately, expire date information is not available.
    Because manufacturer does not display expire date on product or package.
    For instead, we are buying new stock in every 6month from Japan suppler and always request them to provide us newly manufactured stock only.

    Regards,
    Green sena
    GUIDED 2018-04-23
  • Answered
    Question
    yuk******* 2017-07-31
    Answer
    Dear our valued customer,
    Thank you for your inquiry.

    Sorry, we do not have any information about the product that you asked.
    We would ask your understanding.

    Regards,
    Green sena
    GUIDED 2017-07-31
  • Answered
    Question
    sum******* 2017-06-06
    Answer
    Dear our valued customer,
    Thank you for your inquiry.

    Yes, you can exchange the item to scalp Essence(480ml only) but you need to pay exchange fee S$5.5However, you can use it treatment after using shampoo.

    Regards,
    Green sena
    GUIDED 2017-06-07
    Question
    So I jus need to top up $5.50 And I can get the 480ml Essence?

    And for the treatment do I apply it to scalp or hair?
    Answer
    Dear our valued customer,
    Thank you for your reply.

    Sorry, there might be misunderstanding about product price.
    If you going to exchange your item, we would process it as below.
    1. Place order for ADENOVITAL Scalp Essence V 480mL.
    2. When you order, please choose to option that exchange fee(S$5.5)
    * We would make exchange fee option if you choose to exchange the item.
    3. The delivery person will deliver new item and collect scalp treatment from you.
    4. We would refund you when we confirm item has return.

    In addition, Scalp treatment’s usage is below.
    Use after shampoo, apply to wet, clean hair and leave in 1-2 minutes. Rinse thoroughly.You need to apply it near scalp.

    *PLEASE NOTE THAT DO NOT USE SCALP TREATMENT IF YOU WANT EXCHANGE. WE DO NOT ACCEPT EXCHANGE IF YOU USED THE ITEM.

    Regards,
    Green sena
    Question
    Thanks for the clarification

    Yes have not used the scalp treatment. And the Essence to exchange can only opt for the 480ml? The smaller one can't?

    Please do up the exchange option for me. Do I still have to pay the $2.90 shipping? Should be waived off right?

    Any dates where the light damaged shampoo will arrive?
    Answer
    Dear our valued customer,
    Thank you for your reply.

    Sorry, it seems we give wrong information to you about exchange.
    You can order it below items.
    ADENOVITAL Scalp Essence V 180ml
    ADENOVITAL Scalp Essence V 480ml

    However, you need to pay shipping fee for new order, because we have already paid for your previous shipment. In addition, when you place a new order, please let us know your order number.

    Also we do not have plan to stock ADENOVITAL light shampoo.
    We would update our product page if the stock come in.

    Regards,
    Green sena
    Question
    Oh I thought previously mention stock coming in July. It's really good as it doesn't Not weigh the hair down.

    So if I order a new order I have to pay $2.90 shipping and another $5.50 to exchange? Possible to waive of shipping since paying for delivery guy to exchange item already.
    Answer
    Dear our valued customer,
    Thank you for your reply.

    You need to pay S$2.90 shipping only, we can deliver your new item and collect scalp treatment.
    Your previous order shipping fee already used for cart no 110905809.
    Please let us know when you place a new order.

    Regards,
    Green sena
    Question
    I've placed my order #111369461. Please help to deliver and collect the scalp treatmentZ thank you
    Answer
    Dear our valued customer,
    Thank you for your reply.

    Sure, we would process the order as you requested.
    If there is problem, we would let you know by message.

    Regards,
    Green sena
  • Answered
    Question
    zxx******* 2017-05-27
    Answer
    Dear our valued customer,
    Thank you for your inquiry.

    We recommend FUENTE FORTE series to you.

    Regards,
    Green sena
    GUIDED 2017-05-29
  • Answered
    Question
    fon******* 2017-03-04
    Answer
    Dear our valued customer,
    Thank you for your reply.

    We recommend to you FUENTE FORTE SHAMPOO (DELICATE SCALP) 250ml.

    We hope our answer is helpful for you.
    Thank you for your time.

    Regards,
    Green sena
    GUIDED 2017-03-06
  • Answered
    Question
    ali******* 2017-02-23
    Answer
    Dear our valued customer,
    Thank you for your inquiry.

    SHISEIDO do not make conditioner on this product.
    You need to use treatment instead of conditioner.

    Thank you for your time.

    Regards,
    Green sena
    GUIDED 2017-02-23
    Question
    Sure, treatment will do. It is wash off type after shampoo? For the adenovital do you have the treatment in stock?
    Answer
    Dear our valued customer,

    Thank you for your inquiry.

    Yes. treatment is wash off type after shampoo.

    If you want to oeder ADENOVITAL Scalp Treatment, you can order as belows.

    http://list.qoo10.sg/g/435889982
    TYPE : ADENOVITAL Scalp Treatment 130g

    Thank you for your time.

    Regards,
    Green sena
  • Answered
    Question
    noe******* 2016-11-14
    Answer
    Dear our customer,
    Thank you for your inquiry.

    This product contains Sodium Lauryl Sulfate.
    And sorry, we don’t have information about sla.

    Thank you.

    Regards.
    Green sena.
    GUIDED 2016-11-14
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