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TENA Official Store Singapore
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[Slip Plus Free 6pcs][Free HeatPad][Free Shipping][Apply Q10 Coupon] TENA Adult Diapers Carton Sale
162 items sold
45.07

[ ][Slip Plus Free 6pcs][Free HeatPad][Free Shipping][Apply Q10 Coupon] TENA Adult Diapers Carton Sale


Customer who recommended this item
1148
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Manufacturer/
Place of origin
Condition New Product
Shipping From From Overseas (Singapore)
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Material -
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
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Photo Review (428)

Customer Review (1,001)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 20, 2019 peg*** (SG SG)
Highly Recommend Aug 19, 2019 urh*** (SG SG)
Highly Recommend Aug 18, 2019 aud*** (SG SG)
Recommend Aug 18, 2019 daw*** (SG SG)
Highly Recommend Aug 18, 2019 jas*** (SG SG)
Highly Recommend Aug 18, 2019 Viv*** (SG SG)
Highly Recommend Aug 17, 2019 zya*** (SG SG)
Highly Recommend Aug 17, 2019 sno*** (SG SG)
Highly Recommend Aug 17, 2019 nad*** (SG SG)
Highly Recommend Aug 16, 2019 Kel*** (SG SG)

Item Q&A(65)

Status
Question & Answer
  • Answered
    Question
    Jan******* 2019-08-16
    Answer
    Dear Valued Customer, 

    Thank you for contacting our Customer Support. We are delighted to be at your service and will work towards resolving your issues. We apologize for the mistake. Please provide us a picture evidence of WAYBILL and ITEMS you received so that we can proceed to resend your order as soon as possible. We apologize for any inconvenience caused.
    TENA Official Store Singapore 2019-08-16
    Question
    Attached is the photo.
    Answer
    Hi dear valued customer, we do apologised for this issues that you faced with. Kindly let us check with warehouse team and come back to you on next coming Monday. Thank you for you patience.


    Dear Valued Customer,

    all the TENA Tape Value should come with 8 x 10 pcs only. As our operation made mistakes in writing the description. We truly apologise for the inconvenience caused.
    For the heatpad, we will proceed to resend the heatpad by tomorrow. Thank you for your kind understanding.
    (Aug 19, 2019 15:45)
    Question
    I made the purchase because it was for 8 X 12 pieces. This is your mistake. So, you need to send the additional 16 pieces. Otherwise this is misleading advertising to state one thing and send another.
    Question
    I think this happened before when I ordered Tena Slip, you also stated there would be 8 additional pieces but sent me without the 8. If it is happening again, it does not sound like a mistake. You are misleading customers.
    Answer
    Dear Valued Customer, we will take your feedback seriously and into deep consideration. We will ensure this will not happen again in the future, once again thank you for your understanding and we are sorry for any inconvenience caused.
    Question
    This is unacceptable. You made the mistake. Any other company would honor their mistake. I paid for less goods that was promised and you need to honor the amount like any respectable company. Obviously, you did not learn from past mistakes which is making this appear like it's a deliberate deception. I will be bringing this up to CASE if the agreed amount is not delivered.
    Answer
    Dear Valued Customer,

    we truly apologise for the inconvenience caused. However, we will give you $13 voucher for your next order for making this out.
    Thank you. Looking forward to hear from you.
  • Answered
    Question
    Jan******* 2019-08-09
    Answer
    Private Enquiry
    TENA Official Store Singapore 2019-08-09
  • Unanswered
    Question
    xiu******* 2019-08-09
    Answer
    Dear Valued Customer, for TENA Tape Value L it will comes with 12 pieces per pack. Currently our promotion is you will get free HeatPad for every carton purchased, and you will get free 6pcs if you order TENA Slip Plus. Thank you.
    TENA Official Store Singapore 2019-08-09
    Question
    Hi, I received the TENA Tape Value L but it was 10 pieces per pack. Also, missing the free heatpad. Is there an error in delivery? Total short of 16 pieces per carton. Please send me the balance. Thanks
    Question
    Packaging showed 10 pieces. Missing 2 pieces per pack
    Answer
    Hi dear valued customer, we do apologised for this issues that you faced with. Kindly let us check with warehouse team and come back to you on next coming Monday. Thank you for you patience.

    Dear Valued Customer, all the TENA Tape Value should come with 8 x 10 pcs only. As our operation made mistakes in writing the description. We truly apologise for the inconvenience caused. For the heatpad, we will proceed to resend the heatpad to you. Thank you for your kind understanding.
    (Aug 19, 2019 15:13)
    Question
    This is totally disappointing and unacceptable. I have enquired before purchasr and you replied TENA Tape Value L comes with 8 x 12 pieces. I have made the purchase based on your reply. If it's your operations' mistake, you need to send the balance 16 pieces to me as well.
    Answer
    Dear Valued Customer, we are so sorry to hear that you have had such a poor experience with us on this purchase. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. As much as we hate disappoint you, we completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Please rest assure that we will try our best to assist you.
    Question
    You have replied that you will try your best to assist me. So, may I know what is the follow up action that TENA Official Store will be taking? Send me the balance 16 pieces?
  • Answered
    Question
    teo******* 2019-07-31
    Answer
    Dear Valued Customer,

    yes, we still have stock for Tena Value M + the promotion for Free 8 pcs. Thank you.
    TENA Official Store Singapore 2019-07-31
  • Answered
    Question
    sha******* 2019-07-30
    Answer
    Private Enquiry
    TENA Official Store Singapore 2019-07-30
  • Answered
    Question
    chd******* 2019-07-17
    Answer
    Dear Valued Customer,

    your order is out for delivery, it should be completed by today. Please inform us if you did not receive it max in 18th July. Thank you.
    TENA Official Store Singapore 2019-07-17
  • Answered
    Question
    cha******* 2019-07-01
    Answer
    Dear Valued Customer,

    we regret to inform you that TENA Tape Value, TENA Slip Plus are not comes in XL size. We only have M & L instead. Thank you.
    TENA Official Store Singapore 2019-07-01
  • Answered
    Question
    gio******* 2019-05-28
    Answer
    Private Enquiry
    TENA Official Store Singapore 2019-05-28
    Question
    Private Enquiry
    Answer
    Private Enquiry
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