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TENA Official Store Singapore
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[Slip Plus Free 6pcs][Free Shipping] TENA Adult Diapers Carton Sale
164 items sold
45.40

[ ][Slip Plus Free 6pcs][Free Shipping] TENA Adult Diapers Carton Sale


Customer who recommended this item
1221
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Manufacturer/
Place of origin
Condition New Product
Shipping From From Overseas (Singapore)
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Material -
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
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Photo Review (459)

Customer Review (1,045)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 16, 2019 cln*** (SG SG)
Recommend Sep 15, 2019 kia*** (SG SG)
Recommend Sep 14, 2019 sls*** (SG SG)
Highly Recommend Sep 13, 2019 Nur*** (SG SG)
Highly Recommend Sep 12, 2019 urh*** (SG SG)
Highly Recommend Sep 11, 2019 ism*** (SG SG)
Highly Recommend Sep 11, 2019 Kev*** (SG SG)
Highly Recommend Sep 11, 2019 jgl*** (SG SG)
Highly Recommend Sep 11, 2019 koh*** (SG SG)
Highly Recommend Sep 11, 2019 meg*** (SG SG)

Item Q&A(70)

Status
Question & Answer
  • Answered
    Question
    lee******* 2019-09-07
    Answer
    Hi dear valued customer, yes, the free Slip Plues Free 6 pcs already included in the carton too. It does come with free wipes +heat pad. Thank you.

    Already answered inquiry. If you have another any question, please contact to us.
    (Sep 09, 2019 10:48)
    TENA Official Store Singapore 2019-09-07
  • Answered
    Question
    zay******* 2019-09-05
    Answer
    Private Enquiry
    TENA Official Store Singapore 2019-09-05
  • Answered
    Question
    fn.******* 2019-08-23
    Answer
    Private Enquiry
    TENA Official Store Singapore 2019-08-23
  • Answered
    Question
    ani******* 2019-08-22
    Answer
    Dear Valued Customer,

    Thank you for contacting our customer support team. The delivery process will be 2-3 working days. If you place order by today. We can prioritize prepare your order and will try to ship out by tomorrow.
    TENA Official Store Singapore 2019-08-22
  • Answered
    Question
    won******* 2019-08-21
    Answer
    Dear Valued Customer,

    we regret to inform you that we did not sell TENA Slip super size S. Thank you.
    TENA Official Store Singapore 2019-08-21
  • Answered
    Question
    Jan******* 2019-08-16
    Answer
    Dear Valued Customer, 

    Thank you for contacting our Customer Support. We are delighted to be at your service and will work towards resolving your issues. We apologize for the mistake. Please provide us a picture evidence of WAYBILL and ITEMS you received so that we can proceed to resend your order as soon as possible. We apologize for any inconvenience caused.
    TENA Official Store Singapore 2019-08-16
    Question
    Attached is the photo.
    Answer
    Hi dear valued customer, we do apologised for this issues that you faced with. Kindly let us check with warehouse team and come back to you on next coming Monday. Thank you for you patience.


    Dear Valued Customer,

    all the TENA Tape Value should come with 8 x 10 pcs only. As our operation made mistakes in writing the description. We truly apologise for the inconvenience caused.
    For the heatpad, we will proceed to resend the heatpad by tomorrow. Thank you for your kind understanding.
    (Aug 19, 2019 15:45)
    Question
    I made the purchase because it was for 8 X 12 pieces. This is your mistake. So, you need to send the additional 16 pieces. Otherwise this is misleading advertising to state one thing and send another.
    Question
    I think this happened before when I ordered Tena Slip, you also stated there would be 8 additional pieces but sent me without the 8. If it is happening again, it does not sound like a mistake. You are misleading customers.
    Answer
    Dear Valued Customer, we will take your feedback seriously and into deep consideration. We will ensure this will not happen again in the future, once again thank you for your understanding and we are sorry for any inconvenience caused.
    Question
    This is unacceptable. You made the mistake. Any other company would honor their mistake. I paid for less goods that was promised and you need to honor the amount like any respectable company. Obviously, you did not learn from past mistakes which is making this appear like it's a deliberate deception. I will be bringing this up to CASE if the agreed amount is not delivered.
    Answer
    Dear Valued Customer,

    we truly apologise for the inconvenience caused. However, we will give you $13 voucher for your next order for making this out.
    Thank you. Looking forward to hear from you.
    Question
    That is reasonable.
    Answer
    Dear Valued Customer,

    Thank you for your patience and understand, we will give you the voucher by tomorrow ~

    Dear Valued Customer,

    Please let us know 1 day in advance before you placed the new order and we will create a new voucher for you. After we give you the voucher, you can place the new order with our $13 voucher. Thank you^^
    (Aug 21, 2019 16:15)
    Question
    Please create the voucher. I would like to make a purchase today.
    Answer
    Dear Valued Customer,

    could you confirm us which type you want to place for the next order? we are forwarding to our operation team and need the details. Thank you, looking forward to hear from you^^
    Question
    The Tape Value M 8 X 12, 96 pieces.
    Answer
    Dear Valued Customer,

    our team will contact you through Whatsapp for voucher update. Thank you ^^
  • Answered
    Question
    Jan******* 2019-08-09
    Answer
    Private Enquiry
    TENA Official Store Singapore 2019-08-09
  • Answered
    Question
    xiu******* 2019-08-09
    Answer
    Dear Valued Customer,

    for TENA Tape Value L it will comes with 12 pieces per pack. Currently our promotion is you will get free HeatPad for every carton purchased, and you will get free 6pcs if you order TENA Slip Plus.
    Thank you.
    TENA Official Store Singapore 2019-08-09
    Question
    Hi,
    I received the TENA Tape Value L but it was 10 pieces per pack. Also, missing the free heatpad. Is there an error in delivery? Total short of 16 pieces per carton. Please send me the balance. Thanks
    Question
    Packaging showed 10 pieces. Missing 2 pieces per pack
    Answer
    Hi dear valued customer, we do apologised for this issues that you faced with. Kindly let us check with warehouse team and come back to you on next coming Monday. Thank you for you patience.

    Dear Valued Customer,

    all the TENA Tape Value should come with 8 x 10 pcs only. As our operation made mistakes in writing the description. We truly apologise for the inconvenience caused.
    For the heatpad, we will proceed to resend the heatpad to you. Thank you for your kind understanding.

    (Aug 19, 2019 15:13)
    Question
    This is totally disappointing and unacceptable. I have enquired before purchasr and you replied TENA Tape Value L comes with 8 x 12 pieces. I have made the purchase based on your reply. If it's your operations' mistake, you need to send the balance 16 pieces to me as well.
    Answer
    Dear Valued Customer,

    we are so sorry to hear that you have had such a poor experience with us on this purchase. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you.

    As much as we hate disappoint you, we completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Please rest assure that we will try our best to assist you.
    Question
    You have replied that you will try your best to assist me. So, may I know what is the follow up action that TENA Official Store will be taking? Send me the balance 16 pieces?
    Answer
    Dear Valued Customer,

    we truly apologise for the inconvenience caused. However, we will give you $13 voucher for your next order for making this out.
    Thank you. Looking forward to hear from you.
    Question
    I have just purchased a carton of 8 packs (i.e. 80 pieces) and won't be making another purchase in next 2 months. When will the $13 voucher expire? Also, is the voucher issued as Qoo10 shop coupon?
    Answer
    Dear Valued Customer,

    Yes coupon will send as qoo10 shop coupon and you can chat with us when you are going to make the next purchase and we will creat a new voucher for you ~
    Question
    Hi, noted. To confirm, I just need to send a message to TENA Official Store Singapore to request for the $13 shop voucher?
    Answer
    Dear Valued Customer,

    yes. Please let us know 1 day in advance before you placed the new order and we will create a new voucher for you. After we give you the voucher, you can place the new order with our $13 voucher. Thank you^^
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