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TENA Official Store Singapore
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[Apply Qoo10 Coupon][Free Shipping] TENA Adult Diapers Carton Sale
99 items sold
45.42

[ ][Apply Qoo10 Coupon][Free Shipping] TENA Adult Diapers Carton Sale


Customer who recommended this item
1272
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Manufacturer/
Place of origin
Condition New Product
Shipping From From Overseas (Singapore)
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Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
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Photo Review (471)

Customer Review (1,086)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 15, 2019 smc*** (SG SG)
Highly Recommend Oct 15, 2019 dor*** (SG SG)
Highly Recommend Oct 15, 2019 lwt*** (SG SG)
Highly Recommend Oct 13, 2019 phi*** (SG SG)
Highly Recommend Oct 12, 2019 tik*** (SG SG)
Highly Recommend Oct 10, 2019 chu*** (SG SG)
Highly Recommend Oct 10, 2019 pue*** (SG SG)
Highly Recommend Oct 10, 2019 chi*** (SG SG)
Highly Recommend Oct 10, 2019 hel*** (SG SG)
Recommend Oct 10, 2019 Mik*** (SG SG)

Item Q&A(72)

Status
Question & Answer
  • Answered
    Question
    Ntw******* 2019-10-15
    Answer
    Dear Valued Customer,

    Thank you for contacting our customer support team. Yes Tena Slip Super L is available and the delivery time will be whith in 1-3 days. Please kindly place order soon as this is fast moving stock. Please kindly let us know if you need further assist.
    TENA Official Store Singapore 2019-10-15
  • Answered
    Question
    che******* 2019-09-21
    Answer
    Private Enquiry
    TENA Official Store Singapore 2019-09-22
  • Answered
    Question
    lee******* 2019-09-07
    Answer
    Hi dear valued customer, yes, the free Slip Plues Free 6 pcs already included in the carton too. It does come with free wipes +heat pad. Thank you.

    Already answered inquiry. If you have another any question, please contact to us.
    (Sep 09, 2019 10:48)
    TENA Official Store Singapore 2019-09-07
  • Answered
    Question
    zay******* 2019-09-05
    Answer
    Private Enquiry
    TENA Official Store Singapore 2019-09-05
  • Answered
    Question
    fn.******* 2019-08-23
    Answer
    Private Enquiry
    TENA Official Store Singapore 2019-08-23
  • Answered
    Question
    ani******* 2019-08-22
    Answer
    Dear Valued Customer,

    Thank you for contacting our customer support team. The delivery process will be 2-3 working days. If you place order by today. We can prioritize prepare your order and will try to ship out by tomorrow.
    TENA Official Store Singapore 2019-08-22
  • Answered
    Question
    won******* 2019-08-21
    Answer
    Dear Valued Customer,

    we regret to inform you that we did not sell TENA Slip super size S. Thank you.
    TENA Official Store Singapore 2019-08-21
  • Answered
    Question
    Jan******* 2019-08-16
    Answer
    Dear Valued Customer, 

    Thank you for contacting our Customer Support. We are delighted to be at your service and will work towards resolving your issues. We apologize for the mistake. Please provide us a picture evidence of WAYBILL and ITEMS you received so that we can proceed to resend your order as soon as possible. We apologize for any inconvenience caused.
    TENA Official Store Singapore 2019-08-16
    Question
    Attached is the photo.
    Answer
    Hi dear valued customer, we do apologised for this issues that you faced with. Kindly let us check with warehouse team and come back to you on next coming Monday. Thank you for you patience.


    Dear Valued Customer,

    all the TENA Tape Value should come with 8 x 10 pcs only. As our operation made mistakes in writing the description. We truly apologise for the inconvenience caused.
    For the heatpad, we will proceed to resend the heatpad by tomorrow. Thank you for your kind understanding.
    (Aug 19, 2019 15:45)
    Question
    I made the purchase because it was for 8 X 12 pieces. This is your mistake. So, you need to send the additional 16 pieces. Otherwise this is misleading advertising to state one thing and send another.
    Question
    I think this happened before when I ordered Tena Slip, you also stated there would be 8 additional pieces but sent me without the 8. If it is happening again, it does not sound like a mistake. You are misleading customers.
    Answer
    Dear Valued Customer, we will take your feedback seriously and into deep consideration. We will ensure this will not happen again in the future, once again thank you for your understanding and we are sorry for any inconvenience caused.
    Question
    This is unacceptable. You made the mistake. Any other company would honor their mistake. I paid for less goods that was promised and you need to honor the amount like any respectable company. Obviously, you did not learn from past mistakes which is making this appear like it's a deliberate deception. I will be bringing this up to CASE if the agreed amount is not delivered.
    Answer
    Dear Valued Customer,

    we truly apologise for the inconvenience caused. However, we will give you $13 voucher for your next order for making this out.
    Thank you. Looking forward to hear from you.
    Question
    That is reasonable.
    Answer
    Dear Valued Customer,

    Thank you for your patience and understand, we will give you the voucher by tomorrow ~

    Dear Valued Customer,

    Please let us know 1 day in advance before you placed the new order and we will create a new voucher for you. After we give you the voucher, you can place the new order with our $13 voucher. Thank you^^
    (Aug 21, 2019 16:15)
    Question
    Please create the voucher. I would like to make a purchase today.
    Answer
    Dear Valued Customer,

    could you confirm us which type you want to place for the next order? we are forwarding to our operation team and need the details. Thank you, looking forward to hear from you^^
    Question
    The Tape Value M 8 X 12, 96 pieces.
    Answer
    Dear Valued Customer,

    our team will contact you through Whatsapp for voucher update. Thank you ^^
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