- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
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If you have entered the wrong shipping address, please cancel your order immediately and re-order with the correct address. Please do not submit Q&A to request to make the change.
We will fulfill your order in the first come first serve basis.In the event an item is out of stock, we will give you a call and offer you alternatives. If there are no alternatives, SOL HOME has the liberty to give you a full refund of the out of stock item.
Yelling on the phone or writing nasty reviews won't get your issue resolved but only show your maturity when people read what you wrote. We are nice only if you are nice. Please treat our staff as you would want to be treated
To help our operations to process your orders quickly, please kindly avoid orders with mixture of delivery and self collection items within the same cart.If your order is a mixture of delivery and store pickup items, we will only ship out the delivery items and *will not* be able to ship the "Store Pickup" items together. You will still need to come and collect the items specified as "Store pickup". If you selected "Store Pickup" by mistake, please cancel the order in MyQoo10 and make the purchase again and make sure to select the correct delivery option. If we have not shipped your order, our operations will be able to combine all your orders in different carts and ship the items to you in 1 package.If you select normal as the delivery method, the delivery of the packages maybe delayed or lost. Read: http://www.shoponlinelah.com/qoo10/singpost-late-delivery-official-letter.jpg. Select normal mail at your own risk.
Dear customer all our items are non exchangeable and non refundable. please don't tell us excuses like choose the wrong size or push the blame to the sizing chart. If you are not sure of the size, please come down to our office to type the item. Prices is the same as online. We hope that you can understand that we promise all item are 100% brand new, no one ever try on it before because for bra, once tried, it will stretch and will not be suitable for the next person and most important personal hygienicwe treasure understanding customer and those who pay for Giordano and expected Chanel ( we are sorry cause we cannot live up to your standard ) please find other sellers thanks you for your understanding
Effective immediately, we are working 7 days a week from 12 noon to 7pm.
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Group Code:REDA | Series Code:4 | Size Code:1
reported to seller wrong item sent to me, seller is helpful and friendly too. an exchange for done within couples of days. size is precise, fit me well, only the waist down is not as like 'A line' flare design as shown but straight after I put on, still look ok though. Thanks
Group Code:REDB | Series Code:3 | Size Code:5(+S$10)
Group Code:REDB | Series Code:8 | Size Code:1
Group Code:REDB | Series Code:12 | Size Code:3(+S$6)
Group Code:REDA | Series Code:11 | Size Code:1(+S$7)
Group Code:REDA | Series Code:2 | Size Code:1(+S$5)
Group Code:REDA | Series Code:1 | Size Code:1
When you realize this mistake, please go to "MyQoo10" to cancel your order and make the purchase again as long as the order is still "on request" status (which means we have not ship out).
The following policy is introduced by Qoo10 that sellers are :
- not allowed to change shipping address of customers
- are only allowed to ship exactly what is being ordered in the system.
Please do not send emails to seller or "Ask seller a question" in order to cancel your order or make changes. We are legally not able to do so.
Dear Customer please take note that Normal mail have to wait up to 3 weeks because Singapore have inform us that
1) they don't work on Saturday , Sunday and public holiday
2) in the event if the pick up truck is too full, they will pick up the item the next pick up time which is the next day
3) there is a reason why Singpost ask for extra money for AM mail, Smart pac and registered mail because they will sent out those mail 1st, follow by they will sent out letter ( cause letter normally belong to company or government who will sue them for late delivery. Lastly is normal mail parcel which is us
4) Singpost will pass the items to the auntie or uncle that will do the sending on bicycle , walking or car and if that day , there is so much letter and registered mail , am mail , smart pac in that area you stay, you will have more delay cause the number of worker they have is fixed so we must understand that for the best price, you have to wait .
Normal Mail is not traceable. When customers make a purchase and selected normal mail, we are not responsible for lost package and it also means that you cannot log non-receipt claim. http://tinyurl.com/njoc9kt
(Singpost fined for delay delivery of 40,000 packages)
please take note that there are a lot lost mail.
We will pack according to what customers has ordered in the system. Request to change size/color mentioned in the memo will be ignored. If customers has ordered the wrong size/wrong color, it is best to cancel the order and make a new order again. This will help us work more efficiently to serve you.
Hi. I am very interested in your lace dresses code REDA07 Black n light purple 2XL. Can you kindly check whether you will replenish this style again, n when can I order. Thk you very much.
dear customer nope
hi seller, may i know do u sell the skirt attached ?
dear customer can tell me the item number then we check if just sell the skirt alone can a not
hi seller, attached the pic for your refence..
dear customer i check already cause in a set thus cannot
Hi seller, do u mean that both of the tops and skirt were sell in a set ?
dear customer sorry this one is only the top hahah the skirt is model own
There isn’t any posted question about item.