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Sony[SEP] Sony MDR-EX150AP/B EX250AP EX650AP

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Notice

Subject Register Date
Return Exchange Policy (2) Seller 2016-04-29
Return Exchange Policy (1) Seller 2016-04-29
ITEM SHIPPED FROM OVERSEAS / NORMAL MAIL Seller 2016-01-21
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Manufacturer/
Place of origin
SONY / SINGAPORE Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description MDR-E9LP/B,MDR-E9LP/H,MDR-E9LP/L,MDR-E9LP/P,MDR-E9LP/WI,MDR-EX100LP/D,MDR-EX100LP/G,MDR-EX100LP/W,MDR-EX10LP D,MDR-EX100LP/Y,MDR-EX110AP/B,MDR-EX110AP/PI,MDR-EX110AP/LI,MDR-EX110AP/R,MDR-EX110AP/W,
BOOKMARK 1 2 3 4 5 6 7

Item Q&A(0)

Status
Question & Answer
Date
Member
Notice
Seller

Any change of mind from buyer's end
-Would like to change to other available products or does not want the item anymore
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
-Provide picture of the item to seller end
-Shipping fee will be incurred from buyer's end
-Some products might have restocking fees .
-we remain the right not to accept any exchange or refund .


How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
-We will assess the claim issue with the provided picture and inform on the progress



* pls send an email for confirmation : 1433468498@qq.com

Notice
Seller

Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item


Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information
-Shipping fee will be incurred from seller end

Defective item issue
-Provide picture of the defective area of the received item
-Provide video of the non-functioning of the product. (For electronic products)
-Shipping fee will be incurred from seller end

* pls send to : 1433468498@qq.com

Notice
Seller

Dear customer,

Some of the items are shipped directly from our overseas warehouse ,
if you need it urgently you can send email to enquire first : gennext@live.comz



Normal Mail is the cheapest way to ship your item to your mailbox , but it do not guarantee it will reach you fast or it may lost in the transit .

Theres not where you can get back or track your package . normally it can take up to 3 - 10 working days to reach your mail box ,

We strongly advise you tracking courier ex :Qxpress otherwise we are not responsible for the any lost normal mail send out .

We ship out item only on Monday - Friday .
If you purchase on Friday we shipped out only on Monday .


Thank you

Notice
Seller

All our product below are cover in Singapore Warranty

1.Targus
2.Logitech
3.Sandisk
3.Philips
4.Sony
5Samsung

Register Warranty Online or with a local warranty card

Pls Keep your Order / Cart number so that we can track .

Notice
Seller

Before placing an order.
Some of the products are shipped by our overseas branch .
so it will be longer for processing ,
Kindly make sure that you have selected the correct item and provided the correct shipping address before making payment.
Kindly take note that we might not be able to read your notes before we mark to delivery mode "On Delivery".
We will not accede to any refund/return request after order status is being marked as "On Delivery" , in any case which Buyer have purchased the wrong item /colours /model on his/her own accord.

Happy Shopping


For Courier Timing or re delivery pls advise with your tracking

Qxpress
Tel : +65-6661-9100
http://www.qxpress.asia/gmkt.inc/Tracking/TrackingShipment.aspx

Cuckoo Express
http://www.cuckooexpress.com/entrack.asp
Email : cs@dragonlink.net


you can track it from this website if the tracking is avail ,
thank you .

FAQ
Seller

pls email : gennext@live.com to our customer service with pictures and videos Some products might have restocking fees depending . Any Product for exchange needed , can only be change at our service center with appointment needed . we remain the right not to accept any exchange or refund . Msg or watsapp not able to receive as the number is diverted phone.

Address
35 CIRCUIT ROAD 0
Available during
Please Email Us At GENNEXT@LIVE.COM
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