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SOL HOMESports Essential Sports Bottom // Shorts Pants //

See all SOL HOME items

Customer who recommended this item
215 (Based on 243 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Entered Wrong Shipping Address Seller 2017-07-12
When items are Out of Stock Seller 2015-02-17
Be Nice (^.^) Seller 2015-02-06
more
Manufacturer/
Place of origin
ShopOnlineLah / Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (100)

Customer Photo Review board
Sep 27, 2017
xxx*******
Sep 27, 2017
xxx*******
Sep 25, 2017
dri*******
Sep 16, 2017
ama*******
Sep 16, 2017
tar*******

Customer Review (243)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 27, 2017 xxx*******
Highly Recommend Sep 27, 2017 xxx*******
Highly Recommend Sep 26, 2017 Ste*******
Recommend Sep 26, 2017 teo*******
Recommend Sep 25, 2017 dri*******
Highly Recommend Sep 16, 2017 ama*******
Highly Recommend Sep 16, 2017 tar*******
Recommend Sep 15, 2017 x_z*******
Highly Recommend Sep 14, 2017 Ste*******
Recommend Sep 12, 2017 wee*******

Item Q&A(3)

Status
Question & Answer
Date
Member
Notice
Seller

If you have entered the wrong shipping address, please cancel your order immediately and re-order with the correct address. Please do not submit Q&A to request to make the change.

Notice
Seller

We will fulfill your order in the first come first serve basis.

In the event an item is out of stock, we will give you a call and offer you alternatives. If there are no alternatives, SOL HOME has the liberty to give you a full refund of the out of stock item.

Notice
Seller

Yelling on the phone or writing nasty reviews won't get your issue resolved but only show your maturity when people read what you wrote.

We are nice only if you are nice.

Please treat our staff as you would want to be treated

Notice
Seller

To help our operations to process your orders quickly, please kindly avoid orders with mixture of delivery and self collection items within the same cart.

If your order is a mixture of delivery and store pickup items, we will only ship out the delivery items and *will not* be able to ship the "Store Pickup" items together. You will still need to come and collect the items specified as "Store pickup".

If you selected "Store Pickup" by mistake, please cancel the order in MyQoo10 and make the purchase again and make sure to select the correct delivery option.

If we have not shipped your order, our operations will be able to combine all your orders in different carts and ship the items to you in 1 package.

If you select normal as the delivery method, the delivery of the packages maybe delayed or lost. Read: http://www.shoponlinelah.com/qoo10/singpost-late-delivery-official-letter.jpg. Select normal mail at your own risk.

Notice
Seller

Dear customer
all our items are non exchangeable and non refundable. please don't tell us excuses like choose the wrong size or push the blame to the sizing chart. If you are not sure of the size, please come down to our office to type the item. Prices is the same as online.

We hope that you can understand that we promise all item are 100% brand new, no one ever try on it before because for bra, once tried, it will stretch and will not be suitable for the next person and most important personal hygienic

we treasure understanding customer and those who pay for Giordano and expected Chanel ( we are sorry cause we cannot live up to your standard )
please find other sellers

thanks you for your understanding

Notice
Seller

Effective immediately, we are working 7 days a week from 12 noon to 7pm.

FAQ
Seller

When you realize this mistake, please go to "MyQoo10" to cancel your order and make the purchase again as long as the order is still "on request" status (which means we have not ship out). The following policy is introduced by Qoo10 that sellers are : - not allowed to change shipping address of customers - are only allowed to ship exactly what is being ordered in the system. Please do not send emails to seller or "Ask seller a question" in order to cancel your order or make changes. We are legally not able to do so.

FAQ
Seller

Dear Customer please take note that Normal mail have to wait up to 3 weeks because Singapore have inform us that 1) they don't work on Saturday , Sunday and public holiday 2) in the event if the pick up truck is too full, they will pick up the item the next pick up time which is the next day 3) there is a reason why Singpost ask for extra money for AM mail, Smart pac and registered mail because they will sent out those mail 1st, follow by they will sent out letter ( cause letter normally belong to company or government who will sue them for late delivery. Lastly is normal mail parcel which is us 4) Singpost will pass the items to the auntie or uncle that will do the sending on bicycle , walking or car and if that day , there is so much letter and registered mail , am mail , smart pac in that area you stay, you will have more delay cause the number of worker they have is fixed so we must understand that for the best price, you have to wait .

FAQ
Seller

Normal Mail is not traceable. When customers make a purchase and selected normal mail, we are not responsible for lost package and it also means that you cannot log non-receipt claim. http://tinyurl.com/njoc9kt (Singpost fined for delay delivery of 40,000 packages) please take note that there are a lot lost mail. http://www.straitstimes.com/breaking-news/singapore/story/singpost-fined-30000-losing-trolley-letters-20140402

FAQ
Seller

We will pack according to what customers has ordered in the system. Request to change size/color mentioned in the memo will be ignored. If customers has ordered the wrong size/wrong color, it is best to cancel the order and make a new order again. This will help us work more efficiently to serve you.

Answered
2017-08-07
qia*******
User

Secret Inquiry

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Secret Inquiry

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Secret Inquiry

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Secret Inquiry

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Secret Inquiry

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Answered
2017-06-22
xiu*******
User

Will there be other color stock available for EP01?

User

dear customer sorry no restock causes selling below cost

User

I had placed order on 22 Jun and the status is still requesting item. May I know when will it be send out?

User

dear customer you have selected store collection

User

Oh god, I thought I had chosen free singpost mail delivery. In this case, will you be able to delivery the item to me?

User

dear customer you have to transfer $4 to our posb saving account
030-925-203 then next to your order there is a store collection vch then sent to joey@solgroup.sg
with your address , contact number , name , order number , then we can claim the item and sent to you ( also the transfer slip )

User

It was stated free singpost delivery online, and now there is a fee for it?

User

dear customer free shipping is for singpost normal mail but becaues you selected store collect then want to change to delivery - we can only use courier ( cause we got cases, out of good will , we sent to customer using normal mail then in qoo10 system there is no address then customer claim that did not receieve then qoo10 scold us say that we should not sent to customer cause if this is customer error, customer must either collect the item or use courier to sent to them to prevent any misunderstanding )

Answered
2017-06-20
cer*******
User

Hi, I have not received my item yet. Please expedite asap as Qoo10 is chasing me for acknowledgment of receipt. Thanks!

User

Dear customer, We apologize for the shipping delay experienced. We have checked on your order and it was sent out via Singpost normal mail. Your understanding is appreciated ad parcels sent via Singpost normal mail can at times face slight delays due to various unpredictable scenarios. Kindly assist us by double checking your mailbox for your parcel. If you still fail to receive your parcel within 10 working days from the date it was shipped out on ????? (and please take note that ingpost do not do delivery on weekends and public holiday) , do let us know again and we will try our best to follow up. Have a nice day.

Address
A'POSH BIZHUB 1 YISHUN INDUSTRIAL STREET 1 #03-26, Opens Daily From 12pm to 7pm
Available during
MON~SUN : 12noon ~ 7pm Wed: Closed
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