A: Dear Valued Customer,
We would like to inform you that our delivery partners are Singpost (normal mail) and Qxpress (door-to-door). Singpost will take 3-5 working days and Qxpress will take 2-3 working days for the delivery but at times there may be delays, kindly wait for another few more days, and check your letter box if you selected Singpost normal mail.
If you still could not receive your order after 1 week of your payment you may Qpost or email us at firstname.lastname@example.org with your Order or Cart number.
For better communication, please make "inquiry to sell" or email us before file a refund/cancel/non-receipt claims on the system.