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Seller informed rider did not picked up the parcel properly.
Rider called the buyer at seller place and when no answer, driver immediately scan parcel &b returned to seller on the spot.
Guided seller to feedback to Qxpress for this case.
Also guide seller to use Other data Mgt if would like to reship orders.
Dear Buyers, By choosing Singpost Normal Mail, you actually agree to absorb the risk of lost mail.Since no one can claim lost mail from Singpost, it is contradictory to assume such claims can be made from Qoo10 sellers.However, as a gesture of goodwill, we will still review non-receipt claims (made after 1 month from delivery date), and will send replacements (if eligible) via SINGPOST NORMAL MAIL. We will only offer replacement once for eligible claims, and shall cease to entertain non-receipt claims for the replaced items.Inaccurate/ Incomplete addresses provided by buyers are NOT ELIGIBLE for any sort of claims at all.Buyers can choose to upgrade to Qexpress with a top up of $2.40 (the difference between Singpost Normal Mail and Qexpress).To ensure guaranteed receipt of your items, WE STRONGLY RECOMMEND QEXPRESS.Thank you for your kind understanding.
If you want to exchange items due to size reasons/ changes in your preferences, please contact seller within 10 days from item receipt. We regret that after 10 days we will not entertain any exchange requests.To be eligible for exchanges:1. Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.2. All shipping fee will be incurred from buyer's end. 3. Items have to be returned to seller, postage paid by buyer. Top up of shipping fee for new item to be paid by buyer as well.4. New item will be shipped out upon verification of return and receipt of top up postage fees.Please note to contact seller via Qoo10 for exchange requests.All lingerie/ underwear items are strictly NOT EXCHANGEABLE due to hygiene reasons.
If your items arrive faulty/ defective, kindly contact seller via Qoo10. 1. Provide photo of the defect/ problem with received items.2. Provide video of non-functioning product. (For electronic products)3. Seller will advise on procedures for return of wrong items. Return postage via Singpost Normal Mail will be reimbursed by seller.Do note that you would need to contact us so that we can assist you on the replacement process.
If you receive wrong items or have missing items in your parcels, kindly contact seller via Qoo10. 1. Provide photo of the item contents within the parcel package.2. Provide photo of the parcel package with the delivery information.3. Seller will advise on procedures for return of wrong items. Return postage via Singpost Normal Mail will be reimbursed by seller.
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Good value. Nice soft material.
Code:UW6010 - Seamless Panty (Medium Rise) | Color:Black(+S$0.20)
Its my second purchase so of course it is recommended!
Code:UW6010 - Seamless Panty (Low Rise) | Color:Black(+S$0.20)
Good material. Hope it lasts.
Code:UW6010 - Seamless Panty (Low Rise) | Color:Pink(+S$0.20)
Free size but can fit only petite. Delivery via singpost is acceptable.
Code:UW6030 - Anti-leak Menstrual Panty | Color:Black
Code:UW6015 - Seamless Panty (Thicker) Low Rise | Color:Nude(+S$1.20)
Code:UW6015 - Seamless Panty (Thicker) Medium Rise | Color:Mint(+S$1.20)
Code:UW6010 - Seamless Panty (Medium Rise) | Color:Nude(+S$0.20)
Code:UW6030 - Anti-leak Menstrual Panty | Color:Purple
Code:UW6015 - Seamless Panty (Thicker) Medium Rise | Color:Light Purple(+S$1.20)
We regret that if you had chosen Singpost Normal Mail, we are unable to track or expedite the delivery. Singpost may take up to ONE MONTH to deliver your items. For QEXPRESS, your items will reach you within 3 working days after we have mailed them out. Qexpress is the recommended choice if you require items urgently.
Singpost Normal Mail does not have tracking services or tracking number.
For Qexpress, you may use your tracking number to monitor your delivery. From the Qoo10 "My Orders" page, you can click on "shipping information" for your item to track the parcel.
For Singpost Normal Mail, any and all special instructions are not applicable.
For Qexpress, kindly contact Qexpress with your tracking number so that they can help to arrange their couriers to deliver accordingly.
We are unable to process any special instructions regarding delivery.
Qexpress Hotline:+65 6661-9100
Qexpress Email: firstname.lastname@example.org
You can choose the specific date/ time slot for QX Quick deliveries.
Hi seller pls cfm purple color is deep purple color for photo attached tks
Pls cfm purple is dark purple pls reply urgently tks
Pls reply urgently
Hi,the photo shows coral red.If you scroll down in the listing you will see the photos of all colour choices.Please refer to those photos to choose your colour.Thank you.
Hi seller tis purple color photo attachment is the same color as the photo showed in the webpage tks
Hi,this new photo you have attached looks more like purple.I have attached a screenshot of the colours for UW6020.Thank you.
Im referring to UW6030 anti-leak menstrual panty
Tis the correct purple color tat i hv ordered photo attachment
HiYes uw6030 is dark purple too.Thank you..
Hi seller any restocking for uw6030 purple color
Hi,UW6030 would be reaching SG in about 3 to 4 weeks' time.Thank you
Hi seller how many pc hv u ordered for UW6030 dark purple can u pls reserve the stock for me for dark purple tks
Hi Seller, I read the chart about the sizes Low & Medium Rise can fit. But I wd like to request the ACTUAL measurement of the items. Can you put the 2 different pieces on table and measure what is the waist for EACH item please? Wd like to buy many pieces but afraid it wd not be what I want, so can you please help to measure the actual waist measurement for both? Many thanks!
Hi, may I know if it is for UW6010 or UW6015 please? Thank you.
6015 - as indicated in the subject title
Hi, ok sure. Do give me some time to get my warehouse colleagues to measure. Thank you.
Ok, appreciate it
Hi,We measured the colour Nude for both Low rise and Medium Rise.Please see attached photo.UW6015 Medium Rise: laid flat about 32cm (can stretch up to 50cm)UW6015 Low Rise: laid flat about 27cm (can stretch up to 42cm)Thank you.
Hello. May I know when will the thicker medium rise UW6015 in black will be instock?
Hi,stocks should be arriving in the next 2 weeks or so.Thank you.
what cm is for size S？ and what cm is for low to waist？thank seller
Hi,the panties are all Free Size.Measurements for each model of panties can be found in the listing itself.Perhaps you can let me know exactly which model panty you are referring to so I can let you know the measurements.Thank you.
Hi seller, when will you restock UW6015 medium rise?
Hi,we've restocked this item, should be arriving in SG in the next 2 weeks or so.Do keep a lookout.Thank you!
Hi seller, I've received my items. However one of the item is stained. Kindly advise. Thank you.
HI, so sorry about it. We will send out a replaement today via singpost normal mail.Hi, this batch seems slightly smaller. XXL will be perfect :)(Jul 18, 2017 12:25)
There isn’t any posted question about item.