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Princess Pink
Princess Pink KR Join Fellow
15,400 Fellows
POWER MINISHOP RATE 90%
FREE SHIPPING PROMOTION ! ★  Rice Water Bright Cleansing Foam 150ml Lip / Eye Remover 120ml Rice Bran Cleansing The Face Shop TheFaceShop faceshop
49 items sold
7.60

The Face ShopFREE SHIPPING PROMOTION ! ★ Rice Water Bright Cleansing Foam 150ml Lip / Eye Remover 120ml Rice Bran Cleansing The Face Shop TheFaceShop faceshop


Customer who recommended this item
741
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Changes to orders Seller Jan 10, 2017
No reimbursement for loss/damage of Normal Mail packages Seller Jan 07, 2015
In the event that there are problems with your order Seller Jul 25, 2014
more
Manufacturer/
Place of origin
The Face Shop / Korea Condition New Product
Shipping From From Overseas (Singapore)
help
Material
Payment Method Q*Coin Pay, VISA, MasterCard, American Express, Union Pay, PayPal, E-Nets, Cash Deposit, Q·account, GrabPay, Rely, PayLah!, AXS, NETS QR, AliPay, WeChat Pay, Convenience Store
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description The Face Shop Rice Water Bright Cleansing Foam, Lip / Eye Remover, Rice Bran Cleansing Foam
BOOKMARK 1 2 3 4 5 6 7

Photo Review (256)

Customer Review (750)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jul 10, 2019 ahn*** (SG SG)
Highly Recommend Mar 20, 2019 Fox*** (SG SG)
Highly Recommend Mar 16, 2019 yap*** (SG SG)
Highly Recommend Mar 07, 2019 yap*** (SG SG)
Highly Recommend Feb 28, 2019 yap*** (SG SG)
Highly Recommend Feb 26, 2019 cel*** (SG SG)
Highly Recommend Feb 12, 2019 tsh*** (SG SG)
Highly Recommend Feb 06, 2019 All*** (SG SG)
Highly Recommend Nov 19, 2018 Won*** (SG SG)
Highly Recommend Oct 15, 2018 sam*** (SG SG)

Item Q&A(18)

Status
Question & Answer
  • Notice

    Changes to orders

    To change delivery address or items in your orders, please cancel your current order and place a new order with the correct address/item/information. The system is automated, so we cannot make manual changes.
    Princess Pink
  • Notice

    No reimbursement for loss/damage of Normal Mail packages

    If you select normal mail mode of delivery, and your items are damaged or lost in transit, there will be no reimbursement by the post office, the seller, or the website. Long delays or loss are rare (<1% in our experience), but because we send out thousands of packages each month, we see a handful of loss/long delay cases every month.
    The post office handles a much higher volume than courier companies, so the risk of damage in transit is higher, in spite of reasonable efforts in packaging to avoid damage,
    The post office does not guarantee safe delivery of normal mail packages, and neither does the seller. Select Qxpress (or qualify for a free upgrade to Qxpress) or self collect to ensure safe receipt of your purchases.
    Princess Pink
  • Notice

    In the event that there are problems with your order

    We strive to ensure that you orders are correctly fulfilled, safely packed and delivered. For packages with Qxpress shipping, safe delivery of your orders is guaranteed. If there are problems, please retain all evidence including parcel packaging, unopened items, packing labels, etc. We have a logistics provider in Singapore who can go to replace your items and pick up the evidence. We apologize for the inconvenience, but need to comply with this process as we have encountered cases of customer fraud.
    Princess Pink
  • FAQ

    I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
    Why is there this difference?

    The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.
    Princess Pink
  • Answered
    Question
    yvo******* 2018-11-26
    Answer
    Private Enquiry
    Princess Pink 2018-11-27
  • Answered
    Question
    iam******* 2018-08-10
    Answer
    Dear customer,
    Have you received your package?
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-08-11
    Question
    Yeap. Thanks so much :)
    Answer
    Dear customer,
    Thank you for your update.
    Best regards,
    Princess Pink Shop
  • Answered
    Question
    y2k******* 2016-10-17
    Answer
    Dear customer,
    You order was confirmed on 04 October and the package was sent by Singpost unregistered mail on 07 October. It usually takes 2-4 business days for delivery, but in some cases there can be delays. Long delays or loss are rare (under 1% in our experience), but because we send out thousands of packages these cases crop up. Unfortunately, as you selected Singpost unregistered mail, we are unable to track your package.
    Attached is a picture of the batch with your package circled. Please check the address.
    Please also check if someone received the package on your behalf. As it is possible your package may not fit into a letterbox, it could also be at your area post office in case noone was home at the time of delivery, so please check there also.
    We will inform our logistics provider in Singapore to keep a lookout for your package in case it is returned to sender.
    Best regards,
    Princess Pink Shop
    Princess Pink 2016-10-17
  • Answered
    Question
    She******* 2016-07-21
    Answer
    Dear customer,
    You order was confirmed on 12 July and the package was sent by Singpost unregistered mail on 15 July. It usually takes 2-4 business days for delivery, but in some cases there can be delays. Long delays or loss are rare (under 1% in our experience), but because we send out thousands of packages these cases crop up. Unfortunately, as you selected Singpost unregistered mail, we are unable to track your package.
    Attached is a picture of the batch with your package circled. Please check the address.
    Please also check if someone received the package on your behalf. As it is possible your package may not fit into a letterbox, it could also be at your area post office in case noone was home at the time of delivery, so please check there also.
    We will inform our logistics provider in Singapore to keep a lookout for your package in case it is returned to sender.
    Best regards,
    Princess Pink Shop
    Princess Pink 2016-07-22
  • Answered
    Question
    shi******* 2016-07-11
    Answer
    Dear customer,
    Our different listings have different promotions. For this listing, we have a Free Qxpress Shipping promotion if the purchase value is SGD 100 or more. You have to make sure that all the orders have Qxpress selected. The shipping waiver is automatic and up front, not by refund. If you select Normal Mail for your item from this listing, and the value is SGD 100 or more, we will also automatically send by Qxpress instead of Normal Mail.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2016-07-12
    Question
    I clicked on check out, however the total amount did not waiver the shipping fees.
    I am still charged with $3.99. Attached are the details. Please advice.

    Furthermore, May i know that in your listing, you are selling a ★ The Face Shop ★ Pressian (Freshian) Big Mascara Curling / Volume TheFaceShop faceshop the curling mascara which stated that it is out of stock today, may i know when will you re-stock?? Thanks
    Answer
    Dear customer,
    Are your items all from this same listing? The promotion may not appy to some other listings.
    Also, please select the same shipping mode as you add items into your cart.
    To be sure, just select Normal Mail for all items you add in your cart. Since it is free shipping anyway, you will not be charged aything. And we will still send by Qxpress.
    Thank you
    Best regards,
    Princess Pink Shop
    Question
    Hi seller,

    Thanks for your reply.
    I selected the details and it seems like the 3W sunblock 's shipping fees and the rest of the items cannot be waiver off together. the system only waiver 3W sunblock shipping fees while the rest is still being charged. Even if i choose normal postage, the same situation still apply, where they waiver 3W sunblock shipping fees and continue to charge the rest of the item (shipping fees).

    Attached are the screenshot. So what should I do now? :(

    Thank you and sorry for the trouble.
    Answer
    Dear customer,
    The 3W Clinic Intensive UV Sunblock Cream 70ml is not on Free Qxpress Shipping Promotion.
    Thank you
    Best regards,
    Princess Pink Shop
  • Answered
    Question
    mii******* 2016-06-21
    Answer
    Dear customer,
    The Rice Bran Cleansing Foam is a mild scrub with Keratin-Care rice bran. Alternatively, you can try the Jeju Volcanic Lava Pore Scrub Foam:
    http://list.qoo10.sg/g/428522497
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2016-06-21
  • Answered
    Question
    ran******* 2016-05-02
    Answer
    Dear customer,
    Our current batch expires in September 2018. Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2016-05-03
  • Answered
    Question
    peg******* 2015-12-26
    Answer
    Dear customer,
    The Milk and Water are make-up removers. After using a make-up remover, a cleansing foam should be used to double-cleanse.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2015-12-28
Ask Question
Address
18 Dobong-ro 169da-gil, Dobong-gu, Seoul Dobong-dong, 1F

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Policy & Notice
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