Princess Pink
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★ FREE UPGRADE! ★  The Face Shop Herb Day 365 Cleansing Foam / Cream TheFaceShop faceshop
259 items sold
3.99

The Face Shop★ FREE UPGRADE! ★ The Face Shop Herb Day 365 Cleansing Foam / Cream TheFaceShop faceshop

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Customer who recommended this item
4403
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Changes to orders Seller Jan 10, 2017
No reimbursement for loss/damage of Normal Mail packages Seller Jan 07, 2015
In the event that there are problems with your order Seller Jul 25, 2014
more
Manufacturer/
Place of origin
The Face Shop / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Herb Day 365 Cleansing Foam Cream Phyto Powder in Cleansing Foam
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,711)

Customer Review (4,466)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 20, 2018 jef***
Highly Recommend Oct 18, 2018 amy***
Highly Recommend Oct 18, 2018 she***
Highly Recommend Oct 17, 2018 chu***
Highly Recommend Oct 17, 2018 khi***
Highly Recommend Oct 16, 2018 kll***
Recommend Oct 14, 2018 evi***
Highly Recommend Oct 13, 2018 ang***
Highly Recommend Oct 12, 2018 foo***
Highly Recommend Oct 09, 2018 nez***

Item Q&A(121)

Status
Question & Answer
  • Notice

    Changes to orders

    To change delivery address or items in your orders, please cancel your current order and place a new order with the correct address/item/information. The system is automated, so we cannot make manual changes.
    Princess Pink
  • Notice

    No reimbursement for loss/damage of Normal Mail packages

    If you select normal mail mode of delivery, and your items are damaged or lost in transit, there will be no reimbursement by the post office, the seller, or the website. Long delays or loss are rare (<1% in our experience), but because we send out thousands of packages each month, we see a handful of loss/long delay cases every month.
    The post office handles a much higher volume than courier companies, so the risk of damage in transit is higher, in spite of reasonable efforts in packaging to avoid damage,
    The post office does not guarantee safe delivery of normal mail packages, and neither does the seller. Select Qxpress (or qualify for a free upgrade to Qxpress) or self collect to ensure safe receipt of your purchases.
    Princess Pink
  • Notice

    In the event that there are problems with your order

    We strive to ensure that you orders are correctly fulfilled, safely packed and delivered. For packages with Qxpress shipping, safe delivery of your orders is guaranteed. If there are problems, please retain all evidence including parcel packaging, unopened items, packing labels, etc. We have a logistics provider in Singapore who can go to replace your items and pick up the evidence. We apologize for the inconvenience, but need to comply with this process as we have encountered cases of customer fraud.
    Princess Pink
  • FAQ

    I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
    Why is there this difference?

    The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.
    Princess Pink
  • Answered
    Question
    she******* 2018-10-09
    Answer
    Dear customer,
    Unfortunately, this item is out of stock and no longer in production by the manufacturer.
    Sorry for the inconvenience.
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-10-09
  • Answered
    Question
    asl******* 2018-10-05
    Answer
    Dear customer,
    What type did you want?
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-10-05
    Question
    You should had sent different types not all the same . Anyway it’s alright now because I explained to my Friend already
    Answer
    Dear customer,
    Please see item description:
    If you select Herb Day Cleansing Foam - Random for your choice of cleansing foam, we will give you one of the 6 types we have available. If you order more than 1 random , it is possible that they will all be the same type. Giving this option allows us to pre-pack before we receive orders, pick the orders faster (ie from the same shelf), and manage our inventory more efficiently. We are therefore able to offer a lower price. If you want a specific type of foam, or if you don't want a certain type of foam, you will need to select the specific foam type to purchase rather than random .
    Thank you
    Best regards,
    Princess Pink Shop
  • Answered
    Question
    jwm******* 2018-07-14
    Answer
    Dear customer,
    Expiry dates are 2020 or 2021.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-07-15
  • Answered
    Question
    leo******* 2018-06-24
    Answer
    Dear customer,
    Yes. If you have 6 tubes or jars from this listing in your cart, we will ship by courier even if Normal Mail is selected.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-06-25
  • Answered
    Question
    ho.******* 2018-06-08
    Answer
    Dear customer,
    Yes, your order will be shipped by Qxpress.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-06-10
  • Answered
    Question
    lil******* 2018-05-24
    Answer
    Dear customer,
    It is possible, but there are no guarantees.
    Perhaps you can order after you return.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-05-24
  • Answered
    Question
    lil******* 2018-05-21
    Answer
    Dear customer,
    Our current stock has expiry date in 2020 October.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-05-21
  • Answered
    Question
    yun******* 2018-05-01
    Answer
    Dear customer,
    Our current stock expiry date is 2020 October.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-05-02
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Address
596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597

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