Princess Pink
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POWER MINISHOP RATE 90%
★ NATURAL SUN ★ Body and Family Mild Sun Milk Oil Cut Sun Cream Power Long-Lasting Sun Cream Aqua Sun Gel Baby Mild Sun Lotion The Face Shop TheFaceShop faceshop
24 items sold
9.91

The Face Shop★ NATURAL SUN ★ Body and Family Mild Sun Milk Oil Cut Sun Cream Power Long-Lasting Sun Cream Aqua Sun Gel Baby Mild Sun Lotion The Face Shop TheFaceShop faceshop

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Customer who recommended this item
646
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Changes to orders Seller Jan 10, 2017
No reimbursement for loss/damage of Normal Mail packages Seller Jan 07, 2015
In the event that there are problems with your order Seller Jul 25, 2014
more
Manufacturer/
Place of origin
The Face Shop / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description NATURAL SUN Body and Family Mild Sun Milk, Oil Cut Sun Cream, Power Long-Lasting Sun Cream, Aqua Sun Gel, Baby Mild Sun Lotion
BOOKMARK 1 2 3 4 5 6 7

Photo Review (253)

Customer Review (663)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 15, 2018 viv***
Highly Recommend Oct 12, 2018 teo***
Highly Recommend Oct 11, 2018 ow_***
Highly Recommend Oct 10, 2018 wei***
Highly Recommend Oct 07, 2018 inq***
Highly Recommend Sep 15, 2018 ans***
Highly Recommend Aug 30, 2018 eas***
Highly Recommend Aug 21, 2018 wal***
Highly Recommend Aug 03, 2018 cat***
Highly Recommend Aug 02, 2018 sgu***

Item Q&A(63)

Status
Question & Answer
  • Notice

    Changes to orders

    To change delivery address or items in your orders, please cancel your current order and place a new order with the correct address/item/information. The system is automated, so we cannot make manual changes.
    Princess Pink
  • Notice

    No reimbursement for loss/damage of Normal Mail packages

    If you select normal mail mode of delivery, and your items are damaged or lost in transit, there will be no reimbursement by the post office, the seller, or the website. Long delays or loss are rare (<1% in our experience), but because we send out thousands of packages each month, we see a handful of loss/long delay cases every month.
    The post office handles a much higher volume than courier companies, so the risk of damage in transit is higher, in spite of reasonable efforts in packaging to avoid damage,
    The post office does not guarantee safe delivery of normal mail packages, and neither does the seller. Select Qxpress (or qualify for a free upgrade to Qxpress) or self collect to ensure safe receipt of your purchases.
    Princess Pink
  • Notice

    In the event that there are problems with your order

    We strive to ensure that you orders are correctly fulfilled, safely packed and delivered. For packages with Qxpress shipping, safe delivery of your orders is guaranteed. If there are problems, please retain all evidence including parcel packaging, unopened items, packing labels, etc. We have a logistics provider in Singapore who can go to replace your items and pick up the evidence. We apologize for the inconvenience, but need to comply with this process as we have encountered cases of customer fraud.
    Princess Pink
  • FAQ

    I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
    Why is there this difference?

    The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.
    Princess Pink
  • Answered
    Question
    goh******* 2018-10-01
    Answer
    Dear customer,
    Unfortunately, Aqua Capsule Sun Gel is out of stock.
    Perhaps you can consider Baby Mild Sun Cream instead.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-10-01
    Question
    When will you restock?
    Question
    When will you restock?
    Question
    When will you restock?
    Answer
    Dear customer,
    Unfortunately, we are not sure when we can replenish that item.
    Sorry for the inconvenience.
    Best regards,
    Princess Pink Shop
    Question
    Once u have new stock please inform.
    Answer
    Dear customer,
    It is possible to have stock again in April next year, once the production for summer products is increased.
    Thank you
    Best regards,
    Princess Pink Shop
  • Answered
    Question
    jol******* 2018-09-16
    Answer
    Dear customer,
    Yes, this item is manufactured in Korea. You can see more details of it at the manufacturer's website:
    http://www.thefaceshop.com/mall/product/product-view.jsp?dpid=AF008338
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-09-17
  • Answered
    Question
    tio******* 2018-06-10
    Answer
    Dear customer,
    We may get new stock in August or September.
    Sorry for the inconvenience.
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-06-10
  • Answered
    Question
    dor******* 2018-06-08
    Answer
    Dear customer,
    We may get new stock in August or September.
    Sorry for the inconvenience.
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-06-10
  • Answered
    Question
    jen******* 2018-05-30
    Answer
    Dear customer,
    Our current stock has expiry date in 2020 February.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-05-30
  • Answered
    Question
    the******* 2018-04-11
    Answer
    Dear customer,
    Unfortunately, we do not know when we can get new stock of this item. But the earliest is in 2 months' time. Please check back again after 2 months.
    Sorry for the inconvenience.
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-04-12
  • Answered
    Question
    tin******* 2018-02-04
    Answer
    Dear customer,
    Our current stock expiry date is 2020 February.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-02-06
  • Answered
    Question
    may******* 2018-01-06
    Answer
    Dear customer,
    Our current batch expiry is in 2020 March.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2018-01-08
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Address
596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597

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