The Joy Land
The Joy Land Join Fellow
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POWER MINISHOP RATE 90%
7.5

The Joy LandOUTDOOR/INDOOR Entrance Floor Mats/Rug/Carpets★Coarse Strands ★Anti-Dust/Dirty/Slip


Customer who recommended this item
82
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 90%/100%
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Notice

Subject Register Date
For request after order placed Seller May 31, 2017
For Pre-Order Items Seller May 31, 2017
About cancellation Seller Mar 23, 2017
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description OUTDOOR/INDOOR Entrance Floor Mats/Rug/Carpets★Coarse Strands ★Anti-Dust/Dirty/Slip
BOOKMARK 1 2 3 4 5 6 7

Photo Review (31)

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Customer Review (60)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 16, 2019 dap*** (SG SG)
Highly Recommend Feb 15, 2019 naf*** (SG SG)
Highly Recommend Feb 11, 2019 fir*** (SG SG)
Highly Recommend Feb 11, 2019 mel*** (SG SG)
Highly Recommend Jan 30, 2019 jjk*** (SG SG)
Highly Recommend Jan 28, 2019 dax*** (SG SG)
Highly Recommend Jan 25, 2019 kar*** (SG SG)
Highly Recommend Jan 24, 2019 yoc*** (SG SG)
Highly Recommend Jan 24, 2019 won*** (SG SG)
Highly Recommend Jan 22, 2019 jes*** (SG SG)

Item Q&A(14)

Status
Question & Answer
  • Notice

    For request after order placed

    Dear customers,

    For some reason, you may have urgent request after order placed such as change delivery address, combine store pick up order with delivery order together, and so on. Please kindly call us 6635 8724 during opening hour Or SMS/Whatsapp 9728 7582 as eraly as possible. PLease DO NOT use Qtalk or Qpost or Q&A Board as we unable see that immediately.
    Please Take Notes, if no respond from us, means haven't see the massage, PLEASE call directly. Otherwise customer will pay for any extra cost incurred
    Thank you.
    Please Call/SMS/Whatsapp : 9728 7582 / 6635 8724
    The Joy Land
  • Notice

    For Pre-Order Items

    Dear customers,

    For pre-order items, the date for stock arrival is estimated by our shipping co, normally we add 1 or 2 days for flexible purples. However sometimes for some reason, such as custom check, the shipping may delay further but mostly are on time. So special for self collection customers, pls check with us before come to collection. Thank you.
    Please Call/SMS/Whatsapp : 8411 6612 / 6635 8724
    The Joy Land
  • Notice

    About cancellation


    Dear Customer,

    These days, we received some cancellation. We respect customer's choice.

    Please cancel your items before "dispatch/shipping date" is updated.

    once dispatch/shipping date is updated, our guys engage in packing and dispatch process to delivery company.
    If the cancellation is submitted, when dispatch dated is updated, processing fee will be occured for repacking and operational process.
    (If there is no shipping update, the money will be refunded straight away to you account.)

    We seek your understanding. It affects other customer's delivery timing too. Our aim is 1~3 working days delivery for S'pore customers.
    So please cancel your order when it's "on request".

    Thanks for your cooperation.

    Yours Sincerely,
    The Joy Land
  • Notice

    Return & Exchange Policy

    Exchage Policy:
    MUST within 7days upon received item

    Please contact us first for Exchange or Refund within 7 days upon receipt the item.

    Faulty Items must bring back to our shop and exchange.
    Refund only processing after return the item
    Item must remain in their intact condition, unopened
    with their original packaging/tags/labels/seals attached

    please whatsapp & email us item picture & order no for us to retrieve.
    We would suggest you to open the box upon receiving the item and refuse to accept it if you find any damage.

    We don’t accept the cases below :
    • For Hygiene purpose,no refund or exchange for Socks & Towels
    • Cusomize Item, Such as Artificial grass, glass film, Whiteboard, PVC Mats...
    • Over 7days from receiving item
    • If items are open/used or damaged
    • Sending item without prior contact
    The Joy Land
  • Notice

    Delivery & Self collection Timeline

    For Self-Collection, (normal items), you can collect next day after purchase with e-Tickets/Q10 apps.
    For Self-Collection, (pre-order items), please call before collection.

    For Singpost Delivery, it will take 3-5 business days(sometimes longer) with no tracking number. We will not be responsible for any loss mail.

    For Q-Xpress, it will take 2-3 business days with tracking info provided. It's highly recommended.

    If you need the item urgently, we would recommend you to go for self collection as delivery will done by courier company so we can't guarantee that there won't be any delay on their side.

    For any other queries, please call us 6635 8724 / 9728 7582 Or email us via jenny@eme.sg
    The Joy Land
  • Unanswered
    Question
    loh******* 2019-02-10
  • Answered
    Question
    daw******* 2019-02-06
    Answer
    Hi probably next month will arrive due to CNY festive season, factory closed for any shipment. Thank you
    The Joy Land 2019-02-08
  • Answered
    Question
    ani******* 2019-01-13
    Answer
    Hi there, shouldn't be an issue as it's below 2mm thickness.
    Thank you
    The Joy Land 2019-01-14
  • Answered
    Question
    kkw******* 2018-12-28
    Answer
    Hi there,
    We're so sorry for the error for the measurements.
    I had reported the issue to the our in-charge.
    Just to check if you have a printer at home? I will arrange an exchange for you for this product but we will be require you to print out a waybill so Qxpress courier can collect the item from you.
    We will definitely absorb the cost for this second delivery.

    Do let us know when is convenient for us to request qxpress to collect from you and also your email address so we can email you the waybill image to print out.

    Once qxpress get the item sent back, we will send out the correct measurement mat ASAP for you.

    Thank you and looking forward to hear from you soon.
    The Joy Land 2018-12-28
  • Unanswered
    Question
    jpj******* 2018-12-27
  • Unanswered
    Question
    nel******* 2018-11-05
  • Answered
    Question
    jas******* 2018-09-17
    Answer
    Private Enquiry
    The Joy Land 2018-09-17
  • Unanswered
    Question
    tia******* 2018-09-13
Ask Question
Address
QUARTZ INDUSTRIAL BUILDING 5 UPPER ALJUNIED LINK #05-05
Available during
Mon-Sat : 10am-530pm Sun & PH: 10am-4pm Tel: 6635 8724 / 9728 7582

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Policy & Notice
How to Return/Exchange