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SG Top Deals❄️⛄️🇸🇬[4-hrs delivery Option] Thermal / Winter Jacket wear Long John jacket Autumn Down jacket

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Customer who recommended this item
869 (Based on 933 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
3) Exchange flow : Walk-in exchange: (within 14 days) Seller 2017-12-14
2) Exchange flow: Register mail: (within 14 days) Seller 2017-12-14
1) Exchange flow by Qoo10 system (within 7 days) Seller 2017-12-14
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (310)

Customer Review (933)

Customer Review board
Rating Feedback Date Written by
Recommend May 24, 2018 hui***
Highly Recommend May 23, 2018 sie***
Highly Recommend May 15, 2018 jun***
Highly Recommend May 11, 2018 ytn***
Highly Recommend Apr 24, 2018 Fra***
Recommend Apr 11, 2018 Hal***
Recommend Apr 01, 2018 moo***
Highly Recommend Mar 28, 2018 Sil***
Highly Recommend Mar 17, 2018 D_d***
Highly Recommend Mar 15, 2018 ilo***

Item Q&A(175)

Status
Question & Answer
Date
Member
Notice
Seller


3) By Walk-in exchange: within 14 days after being delivered
Exchange request from QPost,
Wait for our acceptance of your exchange request (response will be within 24 hrs upon received request from QPost)
Fill in exchange form and bring item to our office
@ 2pm to 4pm only (Mon to Friday)
10am to 12 noon (Sat)

2024, Bukit Batok St 23, #03-50 S’659529
(come up by lift lobby lift)

Notice
Seller


2) By Register mail: within 14 days after being delivered
Exchange request from QPost,
Wait for our acceptance of your exchange request (response will be within 24 hrs upon received request from QPost)
Fill in exchange form and send item by Register mail (with tracking no.)
Once we have received, will verify condition of return item, and approve for exchange
Contact Customer for requested item/availability and inform for postage top up
Item will be post out within 1-3 working days after potage payment made

Notice
Seller

Exchange Flow & options:

1) By Qoo10 system request : within 7 days after being delivered.
(system will request for tracking no. on the return item)
Click: Help >  FAQ >  Cancel/Refund
Return/Exchange by system : 

Notice
Seller

We provide specific warranty duration of choice by buyer during the purchase. Warranty is covered Locally (SINGAPORE) limited to manufacturer’s defects limited to Motors, Battery and LCD screen (specific Model) only. The period is from the date of Received, It does not cover normal wear and tear,misuse, unauthorized disassembling including attempt to unscrew any parts of the product.

You must keep your sales receipt or the Qoo10 order number. This is your proof of purchase and you will need to show this if you need to warranty claim for your product.

If you think you may have defective product, you can contact us via email to Sale_sgdeals@hotmail.com before taking it back to us. We will send it back to the Local Singapore Distributor for their technicians assessment & help you determine the best course of action.

Warranty coverage is only available for a walk in. and all disbursements for transport which will be borne by purchaser/buyers.

Notice
Seller

Dear Customers,

Please take note we will not be responsible for any lost mail if you choose normal mail for delivery, Qxpress Courier service is highly recommended as it provides tracking number and faster delivery.

Please understand that normal mail has risk that it being lost. As it does not have tracking number, we are unable to track the order. So we HIGHLY RECOMMEND TO USE Qxpress DELIVERY FOR SAFETY AND FAST DELIVERY.

Normally we will post orders within 1-2 working days after we have received your orders. Normal Mail will take 3-5 working days to reach you. And there are cases that customers receive 2 weeks after they order.

Notice
Seller

By Walk-in exchange: within 14 days after being delivered
Exchange request from QPost,
Wait for our acceptance of your exchange request (response will be within 24 hrs upon received request from QPost)
Fill in exchange form and bring item to our office
@ 2pm to 4pm only (Mon to Friday)
10am to 12 noon (Sat)

2024, Bukit Batok St 23, #03-50 S’659529
(come up by lift lobby lift)

Notice
Seller


Exchange & Refund Policy

Exchange :
14 calendar days to exchange an item from the date you received it
unused, undamaged and in same condition that you received it
must be in their original packaging/box
valid for 1 time only and subject to availability
Customer will be responsible for paying all the shipping costs incurred

Refund is possible to below cases only
Received wrong item
Received defective item
Please send picture of item to QPost for refund request, Thanks

Answered
2018-05-23
jam*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2018-05-21
uni*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2018-05-21
owk*******
User

Hi seller, may I know your thermal wear made in which country?

User

Dear Customer,

from china

User

Noted, thank you. Will order from you in 2-3mths time.

User

noted.. : )

Answered
2018-04-14
par*******
User

hi how do i order the new arriaval item c series ?

User

Dear Customer,

C series may not be available, restock may not be so soon.. : (

Answered
2018-03-20
ywk*******
User

I have the following persons who need long john.

1) Man, 1.70m, 62 kg, 70 years old
2) Woman, 1.55m, 62 kg. 70 years old
3) Kid, 1.45m, 37kg. 10 years old
4) Woman, 1.68m, 63kg. 40 years old.

All very scare of cold. Intended to go to a place where the temperature will range from 0 degree to 15 degree.
Hope you can advise

User

Dear Customer,

E02 and E03 will be better for you..
you may conside to come to our office for the try up the size..: )

Answered
2018-03-08
D_d*******
User

Hi, is the cutting for men and ladies same?
Could ladies wear men ones? Thanks!

User

Dear Customer,

man size will be larger as compare with ladies, it is inner wear, if you don't mind, ladies also can wear men one

Processing
2018-03-08
D_d*******
User

Hi, what size for ladies 52kg 164cm is L or XL? Thanks!

User

XL may be better > : )

Unanswered
2018-03-07
ann*******
User

Secret Inquiry

Secret Inquiry

Address
WCEGA TOWER 21 BUKIT BATOK CRESCENT 02-75
Available during
MON~FRI : 2pm ~ 5pm Sat, Sun & Public Holiday day: off
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Policy & Notice
How to Return/Exchange