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Thomas Train Pororo Penguin Backpack School Bag Korea Winghouse Children Kids Toddler
19.90

Thomas Train Pororo Penguin Backpack School Bag Korea Winghouse Children Kids Toddler


Customer who recommended this item
49
Customer Satisfaction Score
95%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
$51 FREE Courier Delivery Promo! Seller Mar 24, 2017
Return and Exchange Policies Seller May 12, 2016
"Join Fellow" on our store for daily promotions! :) Seller May 15, 2015
more
Manufacturer/
Place of origin
China / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Korea Winghouse Thomas Train and Pororo Cute Backpacks for Toddlers! :)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (18)

Customer Review (53)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 21, 2018 jen***
Highly Recommend Jun 26, 2018 can***
Recommend Apr 20, 2017 mer***
Highly Recommend Feb 08, 2017 pat***
Recommend Dec 16, 2016 g_l***
Highly Recommend Sep 02, 2016 t_p***
Highly Recommend Aug 24, 2016 blu***
Recommend Jun 30, 2016 cyn***
Highly Recommend Jun 17, 2016 val***
Netural May 16, 2016 hui***

Item Q&A(9)

Status
Question & Answer
  • Notice

    $51 FREE Courier Delivery Promo!

    Hi dearies!
    We have an on-going promotion whereby you can enjoy FREE Qxpress courier delivery with min. $51 purchases, $17 lesser than our usual promotion! Hooray! =D Do kindly note that certain items are excluded from this promotion due to higher delivery costs, apologies for that. Do "FOLLOW" our Qoo10 store and "LIKE" our Facebook page at www.facebook.com/AnnAnnSG! Part of our sales proceeds will go to selected local and overseas charity organisations, do check out more details at our Facebook page. Learning to love and share is much more important than just the material gains in life, isn't it? :) Happy shopping dearies! =D “We make a living by what we get. We make a life by what we give.” ― Winston S. Churchill
    Ann&Ann
  • Notice

    Return and Exchange Policies

    Submission of claims: Any return of exchange of items will be applicable within 7 days upon receipt of the item.
    1) Any shortage of item or wrong item received: Provide picture of the item contents within the parcel package to email AnnAnnSG@gmail.com. Shipping fee will be incurred from seller end.
    2) Defective item issue: Provide pictures of the defective area of the received item to email AnnAnnSG@gmail.com. Exchanges are available. Shipping fee will be incurred from seller end.
    3) Any change of mind from buyer's end: Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached. Provide picture of the item to seller end at email AnnAnnSG@gmail.com. Shipping fee will be incurred from buyer's end.
    Ann&Ann
  • Notice

    "Join Fellow" on our store for daily promotions! :)

    Hi dearies, do "FOLLOW" our store on Qoo10 and check back for daily promotions! =D
    We will launch TIME SALES at different timings and for different products daily, do stay tuned for more penny savings!
    We will donate regularly to charity organisations from our profits, do check out our Facebook page www.facebook.com/AnnAnnSG and be our Facebook fans to keep in touch! =D

    TIP: You can check back the stores you are following at your Q Box under "FOLLOWING"! =D
    Ann&Ann
  • FAQ

    I have not received my items via Singpost normal postage, would you be able to check for me and advise when I can receive my items?

    Hi dearies, we do send you a message via Qoo10 and email after posting your parcel at the post office. That is also the same day your items were sent out. If you had opted for Singpost normal postage, please note that the parcel does not come with a tracking number and we are not responsible should the parcel be lost due to Singpost’s negligence. Lost parcels happen especially when the postman may accidentally place your parcel in the wrong letterbox. Delivery lead time ranges from 2 working days to 3 weeks. Singpost normal delivery is a cheap non-traceable delivery mode, which we offer to customers who would like to bear the risk, please kindly take note. Do opt for Qxpress courier delivery which will reach you within 2-4 working days, and we do offer this delivery mode absolutely FREE with a minimum purchase for most items. Thanks for your support! =)
    Ann&Ann
  • FAQ

    How long does Singpost Normal Postage or Qxpress parcels take to reach me?

    Hi dearies, Singpost normal postage is NOT trackable and there is a possibility of your parcel being lost. This is especially true if your parcel is bulky and does not fit into your letterbox. Please choose Qxpress courier delivery as there is a tracking number and Qxpress will take full responsibility of item cost if parcel is lost. Please note that any lost or damaged items via Singpost normal postage will not be deemed responsible by us. Hence, please choose Qxpress and look our for our FREE SHIPPING promotion. Thank u for your kind support! :)
    Ann&Ann
  • FAQ

    I have not received my items via Singpost normal postage, would you be able to check for me and advise when I can receive my items?

    Hi dearies, we do send you a message via Qoo10 and email after posting your parcel at the post office. That is also the same day your items were sent out. If you had opted for Singpost normal postage, please note that the parcel does not come with a tracking number and we are not responsible should the parcel be lost due to Singpost’s negligence. Lost parcels happen especially when the postman may accidentally place your parcel in the wrong letterbox. Delivery lead time ranges from 2 working days to 3 weeks. Singpost normal delivery is a cheap non-traceable delivery mode, which we offer to customers who would like to bear the risk, please kindly take note. Do opt for Qxpress courier delivery which will reach you within 2-4 working days, and we do offer this delivery mode absolutely FREE with a minimum purchase for most items. Thanks for your support! =)
    Ann&Ann
  • Answered
    Question
    tao******* 2015-11-27
    Answer
    Hi dear, we did inspect the bags before sending out and we would make sure the zips are working well before sending out. We do offer free exchanges when item is found to be defected upon receipt, but sorry we are unable to do an exchange when the defect arises from usage. Hope you can understand ya, apologies for this. If you would like to get another bag, we can offer u a special case 25% off. Please do email us at annannsg@Gmail.com and quote your order number. Thanks. :)
    Ann&Ann 2015-11-27
    Question
    Hi, thanks for the reply. I believe the Lemon Law applies in this case where the consumer has a 6-month time frame to raise a defect for the goods sold regardless of whether it has been used or not. If my 14 month old baby girl can pull off the zip by herself on her second use, it can only show that that the seams have not been properly or tightly sewn (see photo where the thread is loose) such that the end of the zip detaches when a small force is applied. By the way, you've missed out answering whether this item is authentic or not.
    Answer
    Hi dear, item is authentic and we never had customer feedback that the zip is faulty or spoils easily despite selling this item for the past 3 years. In this case it's likely due to usage as kids sometimes do not know how to control the strength. You can check out our reviews too.

    As a gesture of goodwill, we can send u a new bag in this case. But this is really on a special case exception as we would like to reiterate that this is more likely due to usage than product issue. Please send back the bag to the address below and indicate your order number on a piece of paper.

    Ann & Ann
    My Mailbox 883480
    Singapore 919191
  • Answered
    Question
    sha******* 2015-05-20
    Answer
    Hi dear, we can't see your order details here, could u please email us the pic and your Qoo10 order number to annannsg@gmail.com. We can arrange an exchange for you. Thanks!

    Hi dear, no problem we will send u a new piece tomorrow. Will attach a self addressed paid parcel bag too and you can mail back the defected bag to us. Apologies for the inconvenience caused. :)
    Ann&Ann 2015-05-20
  • Answered
    Question
    mar******* 2015-03-13
    Answer
    Hi dear, we do not have the measurement of the bear, but the measurement of the bag is as stated. You can roughly gauge the size of the teddy bear. It is detachable from the backpack. Thanks. :)
    Ann&Ann 2015-03-13
  • Answered
    Question
    coc******* 2014-12-03
    Answer
    Hi dear, the items all come with original winghouse labels and taggings. Thanks. :)
    Ann&Ann 2014-12-05
  • Answered
    Question
    jac******* 2014-07-22
    Answer
    Hi dear, the pink design had sold out, restock will be in in around 2 weeks. Do email us at annannsg@gmail.com if you would like to be updated then. Many thanks! :)
    Ann&Ann 2014-07-23
  • Answered
    Question
    Van******* 2014-06-28
    Answer
    Hi dear, please do email us at annannsg@gmail.com, we can arrange for you. :)
    Ann&Ann 2014-06-28
  • Answered
    Question
    yee******* 2013-08-13
    Answer
    Hi dear, the Gomgomi Bear backpack comes with a harness which can be attached to the bag (as shown in the pic). Many thanks! :)
    Ann&Ann 2013-08-14
  • Answered
    Question
    pin******* 2013-03-25
    Answer
    Hi dear,

    The Pororo Pink Bag is more suitable for bringing out for excursions as the size is just nice for a 2-4 year old child to carry on her back. If it's just an extra set of clothing and some tissue papers, it's big enough. Do check out out listing for the dimension ya. It is in ready stocks and we've a last piece in pink. :)
    Ann&Ann 2013-03-25
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