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Travel Organizer Bag In Bag [ShopSmart] Travel Essentials Organiser Accessories Luggage|Pillow


Customer who recommended this item
18626 (Based on 20114 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(shopsmart2012@hotmail.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Travel Organizer Bag In Bag [ShopSmart Travel Store] Travel Essentials Organiser Accessories Luggage

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (5,530)

Customer Photo Review board

netural Travel essentials

Travel essentials Travel essentials

Item:TR04 Travel Foldable Hanger | Color:Navy

+ Add this option
Nov 23, 2017
jlp*******

Highly Recommend Good

Fast delivery. Nicely packed. Item has shown in pic.

Item:TR23 Pattern 6pcs Travel Set | Color:Mint(+S$5)

+ Add this option
Nov 23, 2017
hap*******
Nov 23, 2017
lic*******

netural Not that comfy

For my brother. Christmas present but not that comfy. Sigh

Item:TR12 Ultra Light Compact Pillow (NEW) | Color:Black(+S$6)

+ Add this option
Nov 23, 2017
mos*******
Nov 23, 2017
Jus*******

Customer Review (20,114)

Customer Review board
Rating Feedback Date Written by
netural Nov 24, 2017 lif*******
Highly Recommend Nov 24, 2017 ash*******
Highly Recommend Nov 24, 2017 Cat*******
Highly Recommend Nov 24, 2017 cin*******
Highly Recommend Nov 24, 2017 ann*******
Highly Recommend Nov 24, 2017 ngh*******
Highly Recommend Nov 24, 2017 ann*******
Highly Recommend Nov 24, 2017 sie*******
Highly Recommend Nov 24, 2017 nfb*******
Highly Recommend Nov 24, 2017 sim*******

Item Q&A(382)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!

Notice
Seller

Delivery options
1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. Item is sent to your mailbox.
2) Courier Qxpress - Courier fee is charged only once regardless of number of items ordered. Tracking number is provided. Item is delivered to your doorstep.

Regarding Delivery by Qxpress (Monday - Friday)
You can track your QXPRESS parcel here - http://www.qxpress.asia/eng/html/customer_tracking.html
Qxpress Tel. No.: 6661-9100
Qxpress Email: info@qxpress.sg
Please note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!

Notice
Seller

1) We offer value-for-money deals. Feel free to compare prices.
2) We ship your item fast. Same-day to next-day shipping.
3) We have ready stock in Singapore.
4) Bulk orders available. Pls email to enquire.
5) We provide fast turnaround for returned and exchanged items.
6) We accept self-collection of items at our Office, pls email to enquire.
7) We accept direct exchanges of defective items at our Office, pls email for more details.
8) We provide free shipping by SingPost normal mail & we have no surcharges for shipping.
9) We provide combined shipping (Qxpress delivery) with a flat shipping fee (no matter how much you order). Bundle items together to save more!
10) We have no purchase limit qty (as long as stock is available)

Pls email us at ShopSmart2012@hotmail.com for general enquiries. Thanks!

FAQ
Seller

1) We offer value-for-money deals. Feel free to compare prices. 2) We ship your item fast. Same-day to next-day shipping. 3) We have ready stock in Singapore. 4) Bulk orders available. Pls email to enquire. 5) We provide fast turnaround for returned and exchanged items. 6) We accept self-collection of items at our Office, pls email to enquire. 7) We accept direct exchanges of defective items at our Office, pls email for more details. 8) We provide free shipping by SingPost normal mail & we have no surcharges for shipping. 9) We provide combined shipping (Qxpress delivery) with a flat shipping fee (no matter how much you order). Bundle items together to save more! 10) We have no purchase limit qty (as long as stock is available) Pls email us at ShopSmart2012@hotmail.com for general enquiries. Thanks!

FAQ
Seller

Delivery options 1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. 2) Courier Qxpress - Courier fee is charged only once regardless of number of items ordered. Tracking number is provided. Item is delivered to your doorstep. Regarding Delivery by Qxpress (Monday - Friday) You can track your QXPRESS parcel here - http://www.qxpress.asia/eng/html/customer_tracking.html Qxpress Tel. No.: 6661-9100 Qxpress Email: info@qxpress.sg Please note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!

Answered
2017-11-01
chi*******
User

Hi Seller,

Regarding Maxi Cabin Bag: the stripe design (Navy), is that water proof material?
What's the bag dimension?

Hope to hear from you soonest.

PG

User

Hi,

Yes, Its waterproof material. The size when fold is: 22X18X3CM. When open is 46X35X18CM.Thanks!

Regards,
ShopSmart

Answered
2017-09-20
ail*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-09-08
dap*******
User

Seller

I Hv rec'd my clothes hanger plastic type. Can I exchange for d cloth(fabric) type ??
R u in Singapore? Pls watsapp me ASAP as I'm travelling soon

Pls let me hv yr contact or watsapp me cos I dun hv any contact no. how to go to yr shop.

User

Replied.Thanks!

Regards,
ShoPSmart

Answered
2017-09-06
Jan*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-08-24
jol*******
User

I selected TR13 +$4 and I thought is the double sided with the jerwery side but when received it is not pls advise how to select?

User

Hi,

Jerwery side only left brown color. Please choose bronw color.Thanks!

Regards,
ShopSmart

Answered
2017-07-31
xiu*******
User

Secret Inquiry

User

Secret Inquiry

User

Secret Inquiry

User

Secret Inquiry

Answered
2017-07-22
ms_*******
User

It's been two weeks and I have not received my item. Pls check and send asap. Thanks

Item already received. Thanks

User

Hi,
Ok.Noted.Thanks!

Regards,
ShopSmart

Answered
2017-07-16
ste*******
User

What is the measurement of TR14 UNDERWEAR POUCH VER2?

What is the measurement of TR14 UNDERWEAR POUCH VER2?

User

Hi,

The size for underwear Pouch ver2 is 280x140x145mm. Thanks!

Regards,
ShopSmart

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