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    Shipping RateDomestic

    Qprime - US$5.95

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Subject Register Date
Refund & Exchange Policy Seller Jan 17, 2016
Mutual Respect Seller Sep 12, 2015
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

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Question & Answer
  • Notice

    Refund & Exchange Policy

    We want you to love your new purchases! Sometimes your plan changes or it is not going the way you plan it would. Never fear, we are here to help! You can return the item within 7 days of purchase.

    Items must be returned in the original manufacturer's packaging factory sealed in the same way you received it, including instruction manuals and all accessories.
    The item is not depreciated and in resaleable condition including that:
    It is unworn, unopened, unused and in its original condition.
    All refund/exchanges must be done at 81 UBI AVENUE 4 Singapore 408830. Please contact us directly first.
    Berry Lalola reserves the right not to offer an exchange or refund if the above condition is not met.
  • Notice

    Mutual Respect

    Mutual Respect: What do we mean by mutual respect? Mutual respect is a very simple concept. It means that we treat others in a thoughtful and courteous way and avoid treating each other in rude and disrespectful ways.

    Our Team are committed to treating everyone with utmost respect and we ask that you show us respect too. In fact we thrive by being well-mannered and polite. Watch us glow! However in the event that if we need to exert our rights, we shall reserved the rights to cease providing service & communications with individuals whom convey messages in demeaning or hostile manner. In another words, we go limp when you start misbehaving. :( By the same token, if anyone from our team is not providing you service up to your expectation, we will be obliged to address your concerns. You can email Attn: QSM

    Spread the love. :)
  • FAQ

    I have special request for the item or delivery arragements. How to inform?

    If you wish to provide special remarks to Qxpress courier, please state in the address part NOT memo. The delivery person cannot see the memo part. Although often they may fulfill reasonable simple request, please understand that Qexpress has final say. Please do not penalize us for delivery with less than satisfactory as we have no influence over Qexpress. You can feedback directly to them. Special request:Our packing team will pack according to what customers has ordered in the system. Request to change size/color mentioned in the memo will be denied due to inventory conflict.
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UB. ONE 81 UBI AVENUE 4 singapore 408830
Available during
Monday to Friday 10am to 5pm Closed for Lunch 12pm to 1pm, Saturday, Sunday and Public Holidays. All enquiry will be answered within 24 business hours.
Policy & Notice
How to Return/Exchange