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[TSP] SONGHE - 10KG THAI FRAGRANT RICE!| QUALITY RICE! FREE SUNFLOWER OIL 2L (Out Of Stock)
222 items sold
28.90

[TSP] SONGHE - 10KG THAI FRAGRANT RICE!| QUALITY RICE! FREE SUNFLOWER OIL 2L (Out Of Stock)


Customer who recommended this item
1756 (Based on 1784 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Pay only one shipping fee for purchasing multi items among same shipping fee group items in a cart. Moreover shipping fee is free when purchasing above $70.00 in a cart.
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Notice

Subject Register Date
QX QUICK Seller 2017-05-31
CHANGE ORDER INFO Seller 2017-05-31
Cancel/Refund Seller 2016-12-20
more
Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (868)

Customer Photo Review board

Highly Recommend Good buy

Good buy. Deliver directly to home no more to carry so heavy back

Rice:01. SongHe Fragrant Rice 10KG | Free Sunflower Oil:Free Sunflower Oil (Worth 7.95)

Dec 10, 2017
dtc*******

Highly Recommend delivery in 1 day. No expiry or manufacture day on oil

delivery in 1 day delivery in 1 day

Rice:01. SongHe Fragrant Rice 10KG | Free Sunflower Oil:01. Sunflower Oil 2L

Dec 09, 2017
won*******

Highly Recommend Free 2kg cooking

Fast delivery and worth with free 2kg cooking oil. Save my time and deliver to my door step.

Rice:01. SongHe Fragrant Rice 10KG | Free Sunflower Oil:01. Sunflower Oil 2L

Dec 09, 2017
jon*******

Recommend Fast Delivery

Very fast delivery after order seller sent the next day. Good deal after coupon discount.

Rice:01. SongHe Fragrant Rice 10KG | Free Sunflower Oil:01. Sunflower Oil 2L

Dec 08, 2017
ow_*******

Highly Recommend Songhe 10kg Thai fragrant rice.

My order received and thanks for the free gift. Thanks

Rice:01. SongHe Fragrant Rice 10KG | Free Sunflower Oil:01. Sunflower Oil 2L

Dec 07, 2017
jjc*******

Customer Review (1,784)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 11, 2017 pcc*******
Highly Recommend Dec 11, 2017 der*******
Highly Recommend Dec 10, 2017 dtc*******
Highly Recommend Dec 09, 2017 tra*******
Highly Recommend Dec 09, 2017 won*******
Highly Recommend Dec 09, 2017 jon*******
Recommend Dec 08, 2017 ow_*******
Highly Recommend Dec 08, 2017 sio*******
Highly Recommend Dec 08, 2017 luo*******
Highly Recommend Dec 07, 2017 jjc*******

Item Q&A(65)

Status
Question & Answer
Date
Member
Notice
Seller

QX quick orders:

If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.

If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.

Thank you

Notice
Seller

CHANGE ORDER INFO

For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.

Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee

Notice
Seller

Dear buyer,


CANCEL/REFUND

Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].

Thank you!

Notice
Seller

Dear buyers,

All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

Thank you very much for your understanding!

Notice
Seller

Dear buyers,

ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.

We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)


Thank you very much for your understanding!

Notice
Seller

EXCHANGE/RETURN


For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.


Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none

Unanswered
2017-12-11
pat*******
User

Any more 10kg songhe rice?

Answered
2017-12-04
mar*******
User

Hi I getting impatient still have no reply from you.

User

Issue has been settled in a separate inquiry.

Answered
2017-12-01
mar*******
User

Item no. 524168382 oil have not received. Alrdy more than a week.

User

Dear customer, we sincerely apologise for the delay. We can confirm that your item is currently on queue to be delivered to you. You should expect the oil to reach you by this week.
Once again, we apologise for inconvenience caused.

(All other inquiries will be closed)

Answered
2017-12-01
mar*******
User

Hi seller, as promise you be sending out the 2 litre oil within a week. Is already more than a week still no news. Pls. Sent ASAP. Thanks!

User

Issue has been settled in a separate inquiry.

Answered
2017-11-27
adm*******
User

Hi, why do you say retail price is $59.90? Many websites such as redmart and fairprice are selling it for about $30 only.

User

Dear Customer,
We apologise for the error made on our part, we have changed the retail selling price to $30.60.
Thank you for informing us about this matter.

Answered
2017-11-23
mar*******
User

Hi, my item 524168382 as mentioned the 2 litre sunflower oil will be sent through a separate delivery. Would like to know when is the delivery?
Thanks!

User

Dear Customer,
Yes it will be sent through a seperate delivery. Your delivery should reach you within a week.
Thank you

Answered
2017-11-19
sto*******
User

Hello order hasn't arrived as of specified timing for Quick delivery. Pls assist.

Hello i bought 5.99 Same Day delivery 10-12pm now 4pm+ not even here and no call at all... what is this?

No response, no delivery why put option to collect more for fast delivery? Didn't bother to respond to enquiries... Totally disappointed...

No response, no delivery why put option to collect more for fast delivery? Didn't bother to respond to enquiries... Totally disappointed...

User

Dear customer.

We apologize for the shipping delay you are experiencing are we are in the midst of restocking out of stock items.
Do give us couple of days for our shipment to arrive and we will ship your item out immediately upon its arrival.
However, if you are unable to wait for your items, we can cancel your order for you and a refund will be processed.
We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
Have a nice day.

User

How long more? Why so long this time?

?? Ordered more than a week no attempt to deliver??

User

Dear customer.
We apologize for the shipping delay you may be experiencing as we are in the midst of restocking out of stock items.
Do give us couple of days for our shipment to arrive and we will ship your item out immediately upon its arrival.
However, if you are unable to wait for your items, please cancel your order from your end and a refund will be processed.
We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
Have a nice day.

Answered
2017-11-17
lee*******
User

Hi, my order was 2 litre free sun flower oil. What I receved is 1 litre rice bran oil. You should fulfill what has been ordered and not change the item as you like even the item is free. Please arrange for replacement.
My cart no : 114704078. Order no : 236256885

User

Dear customer.
We apologize for this incident and have sent out the sunflower oil to your address.
You should expect to receive it soon.
We are extremely sorry if there is any inconvenience caused.
Have a nice day.

User

Thanks

User

Youre welcome!

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PRINT CENTRE 2 JURONG PORT ROAD PC3 #01-02/03
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