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[TUNGLOK] Custard Egg Yolk Bun 流沙包 (24 Pcs)
53 items sold
18.80

Tunglok[TUNGLOK] Custard Egg Yolk Bun 流沙包 (24 Pcs)

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Customer who recommended this item
117 (Based on 142 reviews)
Customer Satisfaction Score
87%
  • Product 80%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Frozen products Seller 2018-04-09
[Home Delivery] Things to take note! Seller 2018-01-09
No more Store Pickup option Seller 2017-04-11
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Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (69)

Customer Review (142)

Customer Review board
Rating Feedback Date Written by
Highly Recommend May 19, 2018 yeo***
Recommend May 18, 2018 col***
Not Recommend May 17, 2018 sdj***
Highly Recommend May 16, 2018 mon***
Highly Recommend May 16, 2018 wyn***
Highly Recommend May 14, 2018 foo***
Highly Recommend May 12, 2018 viv***
Highly Recommend May 09, 2018 csl***
Recommend May 08, 2018 inv***
Highly Recommend May 08, 2018 eri***

Item Q&A(4)

Status
Question & Answer
Date
Member
Notice
Seller

Dear valued customer,

Please note that all our products are frozen and require heating up before consumption.
Recommended cooking methods are stated on the packaging itself, please refer to that.

Thank you.

Notice
Seller

Please kindly take note of the followings after placing your orders:

1. Any changes to the delivery address, please contact us at least 2 working days before the delivery date that you have chosen previously.
2. Delivery fee is charged once the purchase (per cart) does not exceed $80. No delivery fee will be refunded if customers wish to combine their purchases from 2 carts into 1 delivery.
3. Customers have to ensure someone will be available to receive the items and store it in freezer immediately. There will be no second delivery and customers are required to collect from our designated outlets after arrangement.

Notice
Seller

Please be informed that we currently do not offer any store pickup on Qoo10.
Alternatively, you may choose to visit our website, http://www.homefiesta.tunglok.com/ as we still offer store pickup over there.

Thank you!

Notice
Seller

Please allow 3 working day (after payment completed) for us to process your orders and arrange delivery. Your understanding will be greatly appreciated

Notice
Seller

If you have any enquiries on our products or shipping,you may choose to send in Qpost or email to homefiesta@tunglok.com and we will answer accordingly.

Answered
2017-08-02
Cmc*******
User

Dear seller, like what many other buyers commented the 流沙包 filling doesnt flow out. I have steam it for 15mins and it is still hard. Please advise.

User

Dear valued customer,

流沙包 contains egg yolk, thus over-steaming will cause the filling to solidify. Cooking instruction is stated on the packaging itself. Only put the frozen bun into the wok and steam for 6min after the water starts boliling. You may refer to the customer's review as attached.

Thank you.

Answered
2017-07-23
the*******
User

URGENT! URGENT!
After I bought, I read in reviews that the filling becomes solid instead of being liquid and flowing (like lava cakes).

I have asked my sister to share with me as 24 buns are just too many for my husband and I, and persuaded her to agree by reassuring her that Tung Lok is a good, trusted and reliable brand.

Now if the filling is hard and dry, how can you call the bun 流沙包 when the 沙obviously does not 流! And surely my sister will be most unhappy to share these buns (which are ending up more like some yolk paste - like lotus or yam paste - buns!

Please give me an urgent reply and solution.

Thank you!

User

Dear valued customer,

As spoken over the phone, your order will be rearrange to tomorrow 10am to 12pm.

Thank you for your constant support.

Answered
2017-07-22
the*******
User

Can I enquire your so called 流沙包 is it salted egg yolk custard buns or just plain egg custard buns?
I know most good restaurants make salted egg yoke custard buns. Not just plain egg.
Please confirm what type is yours.
Thank you!

User

Dear valued customer,

To confirm with you, our 流沙包 is salted egg yolk custard bun.

Thank you.

Answered
2017-07-05
kar*******
User

The bun is FLAT instead of round hip. The filling is solid and yolk not running.

Is the product quality acceptable?

Filling is solid

User

Dear valued customer,

Could I check how long did you take steam the bun on medium heat? As observed from the photo that you have provided, it's likely to be caused by over-steaming. As home appliances differ, consumers may need to adjust the steaming time accordingly.

As for the appearance of the bun, I will send your feedback to the QA department and they will look into it.

Thank you.

User

When I steam shorter timing, the bun is not even hot.

User

Dear valued customer,

Have sent you a message via Qpost.

Thank you.

Address
TAMPINES PLAZA 5 TAMPINES CENTRAL 1 #04-04
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