[Twinkle+Kids] 20%off  Coupon★Boys clothing/boys SET/Kids toldder Suits tops Korean Design Smart
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[Twinkle+Kids] 20%off Coupon★Boys clothing/boys SET/Kids toldder Suits tops Korean Design Smart

   

Customer who recommended this item
597
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return Exchange Policy (2) Seller Dec 09, 2017
Return Exchange Policy (1) Seller Dec 09, 2017
Please be nice... Seller Dec 09, 2017
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Manufacturer/
Place of origin
Korea/China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (223)

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Customer Review (621)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 20, 2019 ivy*** (SG SG)
Highly Recommend Feb 11, 2019 aly*** (SG SG)
Highly Recommend Feb 11, 2019 sim*** (SG SG)
Highly Recommend Feb 04, 2019 swe*** (SG SG)
Highly Recommend Feb 02, 2019 ****** (SG SG)
Highly Recommend Jan 31, 2019 LIO*** (SG SG)
Highly Recommend Jan 23, 2019 wen*** (SG SG)
Highly Recommend Jan 22, 2019 aly*** (SG SG)
Highly Recommend Jan 22, 2019 vyu*** (SG SG)
Highly Recommend Jan 22, 2019 Amy*** (SG SG)

Item Q&A(79)

Status
Question & Answer
  • Notice

    Return Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    Twinkle+ Kids
  • Notice

    Return Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item
    -We will process once recevied return item
    *Strictly not accept once tag was removed

    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Shipping fee will be incurred from seller end
    Twinkle+ Kids
  • Notice

    Please be nice...

    Dear Buyers,
    If you have any problems with your order please contact us nicely, we will try our best to solve the problem.
    We will ignore rude customer/enquiry.

    Treat others as you want to be treated.
    Thanks for your understanding and have a nice day. :)
    Twinkle+ Kids
  • Notice

    IMPORTANT PLEASE READ

    There's increase case of DELAY and LOST MAIL by Singpost recently.We highly recommeded to use Qxpress as your shipping method especially during these Festive Season.We appreciate your understanding that once the normal mail parcel lost or delay during transit,We can't track and check the status of the parcel.Thanks
    Twinkle+ Kids
  • FAQ

    I have not received my items, can you check delivery status?

    First of all, it does take time to send and deliver items to buyers. 2-5 working days is the norm. We update delivery status after sending out, so if it shows item already sent out, then it is indeed sent out. If you chose registered mail(Qxpress/Smartpac), please click on the Tracking button in your order summary in your qoo10 account to find out the latest delivery status. Or, you may go to http://www.singpost.com/track-items and check with the tracking ID provided in your order record. Kindly note that Singpost may take 1-3 days to update the tracking system. SmartPac will be delivered to the Recipient's letterbox if there are no one to receive the parcel and the delivery note will be signed by the Postman. If you chose SingPost normal mail, unfortunately there's no tracking number and the parcel is not traceable. We will not be responsible for any lost/delayed/damaged item caused during delivery shipped via SingPost normal mail.
    Twinkle+ Kids
  • Answered
    Question
    len******* 2019-01-21
    Answer
    Hi,

    So sorry, our warehouse is renovating these few months. now only by post.

    Thanks
    T+K
    Twinkle+ Kids 2019-01-22
  • Answered
    Question
    ser******* 2019-01-17
    Answer
    Hi,

    So sorry, our warehouse is renovating these few months. Now only by post.

    Thanks
    T+K
    Twinkle+ Kids 2019-01-17
  • Answered
    Question
    chi******* 2019-01-09
    Answer
    Hi,

    So sorry for our mistakes we sent the wrong items to you.

    we can exchange any design or size.

    Please Kindly return the items within 7days to

    No.30 Marsiling Industrial Estate Road 5 #04-06C Singapore739211

    We will bear postage fee via singpost normal for both ways

    Please attach a note in with the following informations in your parcel

    Order number
    Contact Number
    Address
    Item Name & Size

    Once recieving the parcel we will send requested items in next working day.If there is no notes attached we will not be able to process the exchange

    Thanks
    T+K
    Twinkle+ Kids 2019-01-09
    Question
    Please proceed with refund. Items already send out.
    Answer
    Hi,

    Ok noted.

    Thanks
    T+K
  • Answered
    Question
    Rai******* 2019-01-09
    Answer
    Hi,

    Total 4items we have shipped out via Qxpress. the item will be reach you around 1-2working days.

    Thanks
    T+K
    Twinkle+ Kids 2019-01-11
  • Answered
    Question
    Das******* 2018-10-28
    Answer
    Hi,

    So sorry, this design is no more restock.

    Thanks
    T+K
    Twinkle+ Kids 2018-10-30
  • Answered
    Question
    thi******* 2018-09-17
    Answer
    Hi,

    A is 18M, B is 2T, C is 3T, D is 4T, E is 5T

    Thanks
    T+K
    Twinkle+ Kids 2018-09-19
  • Answered
    Question
    sno******* 2018-03-14
    Answer
    Private Enquiry
    Twinkle+ Kids 2018-03-15
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    nor******* 2017-12-17
    Answer
    Hi,

    Sorry, no more restock for these tow design.

    Thanks
    T+K
    Twinkle+ Kids 2017-12-17
    Question
    is there any other design for boy's set (size 160)?
    Answer
    Hi,

    BSJ07, BSJ08, BSJ09,BSJ10,BSJ11 that have size 160 that is about for 12-14 yro with normal build.

    Thanks
    T+K
    Question
    Hi T+K,
    I want to order BSJ08, BSJ09 & BSJ10 (size : 160). How soon can I receive the items?
    Answer
    Hi,

    Qxpress usually 1-3 days.

    Singpost is 3-5 days, but now its peak season of delivery. it will be delayed

    Thanks
    T+K
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Policy & Notice
How to Return/Exchange