[Twinkle+Kids] 20%off Coupon★Swimming Suit /children/diving/life /vest/float/thermal/swimwear07
24 items sold
11.1

[Twinkle+Kids] 20%off Coupon★Swimming Suit /children/diving/life /vest/float/thermal/swimwear07


Customer who recommended this item
469
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return Exchange Policy (2) Seller Dec 09, 2017
Return Exchange Policy (1) Seller Dec 09, 2017
Please be nice... Seller Dec 09, 2017
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Manufacturer/
Place of origin
Asia Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

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Customer Review (430)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 19, 2019 xeu*** (SG SG)
Highly Recommend Jan 30, 2019 anu*** (SG SG)
Highly Recommend Jan 29, 2019 Jen*** (SG SG)
Highly Recommend Jan 27, 2019 Pei*** (SG SG)
Highly Recommend Jan 21, 2019 wee*** (SG SG)
Highly Recommend Jan 21, 2019 eff*** (SG SG)
Recommend Jan 21, 2019 goh*** (SG SG)
Highly Recommend Jan 19, 2019 sel*** (SG SG)
Highly Recommend Jan 18, 2019 pri*** (SG SG)
Highly Recommend Jan 17, 2019 eil*** (SG SG)

Item Q&A(66)

Status
Question & Answer
  • Notice

    Return Exchange Policy (2)

    Any change of mind from buyer's end
    -Would like to change to other available products or does not want the item anymore
    -Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
    -Provide picture of the item to seller end
    -Shipping fee will be incurred from buyer's end


    How to submit return or exchange from the buyer's end?
    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    -We will assess the claim issue with the provided picture and inform on the progress
    Twinkle+ Kids
  • Notice

    Return Exchange Policy (1)

    Submission of claims
    -Any return of exchange of items will be applicable within 7 days upon receiving of the item
    -We will process once recevied return item
    *Strictly not accept once tag was removed

    Any shortage of item or wrong item received
    -Provide picture of the item contents within the parcel package
    -Provide picture of the parcel package with the delivery information
    -Shipping fee will be incurred from seller end


    Defective item issue
    -Provide picture of the defective area of the received item
    -Shipping fee will be incurred from seller end
    Twinkle+ Kids
  • Notice

    Please be nice...

    Dear Buyers,
    If you have any problems with your order please contact us nicely, we will try our best to solve the problem.
    We will ignore rude customer/enquiry.

    Treat others as you want to be treated.
    Thanks for your understanding and have a nice day. :)
    Twinkle+ Kids
  • Notice

    IMPORTANT PLEASE READ

    There's increase case of DELAY and LOST MAIL by Singpost recently.We highly recommeded to use Qxpress as your shipping method especially during these Festive Season.We appreciate your understanding that once the normal mail parcel lost or delay during transit,We can't track and check the status of the parcel.Thanks
    Twinkle+ Kids
  • FAQ

    I have not received my items, can you check delivery status?

    First of all, it does take time to send and deliver items to buyers. 2-5 working days is the norm. We update delivery status after sending out, so if it shows item already sent out, then it is indeed sent out. If you chose registered mail(Qxpress/Smartpac), please click on the Tracking button in your order summary in your qoo10 account to find out the latest delivery status. Or, you may go to http://www.singpost.com/track-items and check with the tracking ID provided in your order record. Kindly note that Singpost may take 1-3 days to update the tracking system. SmartPac will be delivered to the Recipient's letterbox if there are no one to receive the parcel and the delivery note will be signed by the Postman. If you chose SingPost normal mail, unfortunately there's no tracking number and the parcel is not traceable. We will not be responsible for any lost/delayed/damaged item caused during delivery shipped via SingPost normal mail.
    Twinkle+ Kids
  • Answered
    Question
    Tan******* 2019-01-13
    Answer
    Hi,

    So sorry, now our warehouse is renovating these few months. Now only by post

    Thanks
    T+K
    Twinkle+ Kids 2019-01-13
  • Answered
    Question
    joc******* 2018-12-29
    Answer
    Hi,

    If you want the bottom is skirts that all is V shape. but you can consider shorts for her. like design YYA15.

    Thanks
    T+K
    Twinkle+ Kids 2018-12-29
  • Answered
    Question
    gra******* 2018-12-17
    Answer
    Hi,

    So sorry, our staff have shipped out the blue color for you. But dont worry, we can exchange any design or size. If you want to exchange the colour, We will reply with procedure for you.

    Thanks
    T+K
    Twinkle+ Kids 2018-12-17
    Question
    *Sigh* I was hopping to avoid this and catch it in time as I've immediately sent my inquiry after I've made the payment and realized the error since I couldn't cancel the order on my end after the order was placed.

    Yes, please advise me on the procedure for exchange of colour. Thank you.
    Answer
    Hi,

    So sorry for our mistake, Can you accept a partail refund ($4.0) if you keep this item.

    Thanks
    T+K
    Question
    Hi T+K,

    My daughter will not want to wear a blue swimsuit hence please advise me on the exchange procedure instead. Do you have ready stock for 2XL pink?
    Answer
    Hi,

    Sure.We can change any design or size for you, Now Pink size 2XL is available.

    Please Kindly return the items within 7days to

    No.30 Marsiling Industrial Estate Road 5 #04-06C Singapore739211

    Please attach a note in with the following informations in your parcel

    Order number
    Contact Number
    Address
    Item Name & Size

    Once recieving the parcel we will send requested items in next working day.If there is no notes attached we will not be able to process the exchange

    Thanks
    T+K
    Question
    Hi T+K,

    I've sent the item back to you via registered mail. Do keep a look out for it and let me know when the pink swimsuit has been sent out to me. Thank you.
    Answer
    Hi,

    Ok noted.

    Thanks
    T+K
    Question
    Hi T+K,

    The item has been delivered to your office and signed off for on 24-Dec-18. May I know if my requested item will be sent out today? Apologies for what seems like a rush as school is reopening soon and my daughter needs the swimsuit. Thank you very much for your assistance.
    Answer
    Hi,

    Ok noted. Today we will check and send out.

    Thanks
    T+K
  • Answered
    Question
    mir******* 2018-11-24
    Answer
    Private Enquiry
    Twinkle+ Kids 2018-11-26
  • Answered
    Question
    cur******* 2018-10-29
    Answer
    Private Enquiry
    Twinkle+ Kids 2018-10-30
  • Answered
    Question
    skh******* 2018-10-27
    Answer
    Private Enquiry
    Twinkle+ Kids 2018-10-28
    Question
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    ref******* 2018-10-23
    Answer
    Hi,

    YYD03 is for girls , YYD04 is for boys.

    Thanks
    T+K
    Twinkle+ Kids 2018-10-25
  • Answered
    Question
    tay******* 2018-10-13
    Answer
    Hi,

    You can consider size L for 3yro, size 3XL for 8yro. Please kindly double check with our detaill mearsurement, it will be more accurate.

    Thanks
    T+K
    Twinkle+ Kids 2018-10-15
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Policy & Notice
How to Return/Exchange