Norzy Singapore
Norzy Singapore Join Fellow
GOOD MINISHOP RATE 90%
32.8

UV Light Mattress Vacuum Cleaner/All Purpose Handheld Mites Killer for Floormat Bedsheet Sofa Cover


Customer who recommended this item
459
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Policy - Refund / Exchange / Return Seller May 30, 2018
Manufacturer/
Place of origin
Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(norzysingapore@gmail.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Mites killing and cleaning for bed sheet / mattress / curtain / carpet / doll toy / towel / clothes fabrics
Local Shipping Provider Qxpress | Call upon door step delivery
Order Process Time 12 Hours
Shipping Time 2 ~ 3 Days
BOOKMARK 1 2 3 4 5 6 7

Photo Review (227)

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Customer Review (480)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 15, 2019 yel*** (SG SG)
Recommend Jan 20, 2019 teo*** (SG SG)
Highly Recommend Jan 18, 2019 jen*** (SG SG)
Highly Recommend Jan 17, 2019 liw*** (SG SG)
Highly Recommend Dec 19, 2018 rvh*** (SG SG)
Netural Oct 08, 2018 lll*** (SG SG)
Highly Recommend Oct 07, 2018 Fio*** (SG SG)
Highly Recommend Sep 16, 2018 joy*** (SG SG)
Highly Recommend Sep 14, 2018 yp_*** (SG SG)
Highly Recommend Sep 08, 2018 sgp*** (SG SG)

Item Q&A(88)

Status
Question & Answer
  • Notice

    Policy - Refund / Exchange / Return

    Dear Valued Customer,

    Please read our REFUND / EXCHANGE / RETURN policy before placing the order.

    Applicable Period
    - within 7 days upon receiving of the item

    Applicable Reasons
    1. receive item with shortage or missing parts
    - Customer provide [ Order No ] [ Item Picture ] [ Shipping Label ]
    - Seller send the missing parts and pay for the shipping fee

    2. receive item with wrong color / size / model
    - Customer provide [ Order No ] [ Item Picture ] [ Shipping Label ]
    - Customer login Qoo10 account and request return & exchange
    - Seller re-send the right item and pay for the shipping fee

    3. receive item with defective parts
    - Customer provide [ Order No ] [ Defects Picture ] [ Shipping Label ]
    - Seller send the replacement and pay for the shipping fee

    Regards,
    NORZY CRM Team
    Norzy Singapore
  • FAQ

    How to apply for RETURN / REFUND / EXCHANGE ?

    Please follow steps below to speed up the process: 1. log in into Qoo10 buyer account 2. Go for "MyQoo10" > "Shopping List ">"Cancel/Refund/Non-Receipt "> Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund 3. Leave memo to inform the seller about the item status Thanks for shopping with us. Regards, NORZY SG CRM Team
    Norzy Singapore
  • Answered
    Question
    che******* 2018-08-21
    Answer
    Private Enquiry
    Norzy Singapore 2018-08-24
    Question
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    yeo******* 2018-08-18
    Answer
    Private Enquiry
    Norzy Singapore 2018-08-20
  • Answered
    Question
    ckh******* 2018-08-17
    Answer
    Dear customer,

    I will check with warehouse inventory staff and get you updated.

    Thanks and regards,
    NORZY SG Team
    Norzy Singapore 2018-08-20
  • Unanswered
    Question
    ava******* 2018-08-01
    Answer
    Dear customer, For the re-stocking, I will need to consult the inventory staff in charge of warehouse and get back to you. Thanks and Have a nice day. Regards, NORZY SG Team
    Norzy Singapore 2018-08-02
    Question
    Sure, possible update me ASAP, as I wish to order ASAP. Thanks.
  • Answered
    Question
    ann******* 2018-07-18
    Answer
    Dear customer,

    As the re-stocking status, I will consult the warehouse inventory staff, once the local stock is ready, you will receive email / message.

    Regards,
    NORZY SG Team
    Norzy Singapore 2018-07-21
  • Answered
    Question
    sls******* 2018-07-11
    Answer
    Private Enquiry
    Norzy Singapore 2018-07-11
  • Answered
    Question
    mis******* 2018-07-09
    Answer
    Dear customer,

    I will contact warehouse department to confirm the re-stocking status and get back to you.

    Regards,
    NORZY SG Team
    Norzy Singapore 2018-07-11
  • Answered
    Question
    Pzw******* 2018-07-04
    Answer
    Dear customer,

    Your item has been successfully received and delivered.

    Please refer to the image attached.

    Thanks and Regards,
    NORZY SG Team
    Norzy Singapore 2018-07-05
    Question
    Thank, item was revived at a later date after status indicate that item was deliver
    Answer
    Dear customer,

    Received with thanks.

    Have a nice day.

    Regards,
    NORZY SG Team
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Policy & Notice
How to Return/Exchange