52.3

VStarcamVstarcam HD and FullHD Wireless IP Camera CCTV | Night Vision| All Pan/Tilt| Local Warranty


Customer who recommended this item
97
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
How can I get my order fast and safe? Seller Nov 18, 2017
I opt for Store-Pickup, when and where to collect? Seller Nov 18, 2017
Can I take a look at the product samples? Seller Nov 18, 2017
more
Manufacturer/
Place of origin
VStarcam / Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(62970676 / support@cefideas.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
JANCode Vcam
Brief Description All models are able to PAN/Tilt, HD Version at very low price! Support both wired and wireless connection, HD quality video, all support SD card recording.
For More Support http://eye4.so/support/
BOOKMARK 1 2 3 4 5 6 7

Photo Review (38)

Show My List

Customer Review (103)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Apr 19, 2018 vic***
Recommend Feb 03, 2018 goh***
Highly Recommend Dec 14, 2017 wos***
Highly Recommend Dec 12, 2017 wos***
Highly Recommend Sep 07, 2017 ANQ***
Highly Recommend Sep 05, 2017 iro***
Netural Sep 03, 2017 van***
Highly Recommend Sep 03, 2017 cqj***
Highly Recommend Sep 02, 2017 ALV***
Highly Recommend Aug 15, 2017 fir***

Item Q&A(15)

Status
Question & Answer
  • Notice

    How can I get my order fast and safe?

    We recommend self collect, or Qxpress courier delivery, normal mail may lost and it's not able to be tracked. We don't take responsibility for normal mail lost, if we have parcel photo to prove that we have sent out the item. If you want to find us please visit https://vue.sg/contact for our address and operating time.
    CEF ideas
  • Notice

    I opt for Store-Pickup, when and where to collect?

    Please visit https://vue.sg/contact for our address and operating time, We need your voucher upon arrival, you can either print it out or show us on mobile phone. The voucher should be sent to you by email named voucher.
    CEF ideas
  • Notice

    Can I take a look at the product samples?

    Yes you can, we have all the samples in our shop, you can view and try them out. For our contact info please visit https://vue.sg/contact
    CEF ideas
  • Notice

    Return & Exchange Policy

    1. You may request to exchange or return within 7 days upon received item. If item has been opened and used, it is only applicable for exchange. Visit https://vue.sg/contact for our address and operating time.
    2. For wrong item received, please provide us photo of the parcel with delivery information and item content through email to support@cefideas.com, we will cover the shipping cost if it is our fault.
    3. For defective item received, please provide us photo or small video clip to email support@cefideas.com to report us the defective issue. If it needs to exchange, we will cover the cost.
    4. If you have change of mind and want to change model, please make sure item is in original condition. You can bring it back to our office or ship back to us on your cost, the balance of the product and the shipping fee need to be charged.
    5. For order received more than 7 days, if the product got warranty, you can bring it back within the warranty period for warranty service.
    CEF ideas
  • Notice

    About our delivery methods

    Dear Customer,

    Singpost Normal Mail is normally 3 working days up to 10 working days and ON OWN RISK. Qxpress takes about 1-2 working days, pls check tracking info in you Qoo10 account. Qxpress Tel. No.: 6434-8400 Qxpress Email: info@qxpress.sg Do note that any delay by QXPRESS is beyond our control.
    CEF ideas
  • FAQ

    How to claim warranty?

    If the item is within warranty period, you can bring it back to our office if it's still in warranty period, just let us know your order number or cart number. Visit https://vue.sg/contact to find our address and operating time.
    CEF ideas
  • Answered
    Question
    Ell******* 2018-03-12
    Answer
    Dear customer

    Our support have spoken with you through the phone,feel free to contact us if there is any further enquiry.

    Thank you.
    CEF ideas 2018-03-13
    Question
    hi it still does not work after the exchange at your shop. please refund asap. will drop by your shop to return it.
    does not load video after 20 mins ...used fiber so not supported properly ...lag too beyond acceptable.

    thanks
    Question
    hi seems to work slightly better after I reinstall. pls let me try and revert if it is really working.

    I set to motion detection and received a notification. however there is no photo sent to me.
    thought there will be photo will be sent?

    thanks
    Answer
    Dear customer

    Motion just will send you notification, no photo.

    Thank you
  • Answered
    Question
    Ell******* 2018-03-12
    Answer
    Dear customer

    Our support have spoken with you through the phone,feel free to contact us if there is any further enquiry.

    Thank you.
    CEF ideas 2018-03-13
  • Answered
    Question
    fab******* 2017-06-09
    Answer
    Private Enquiry
    CEF ideas 2017-06-09
  • Answered
    Question
    jen******* 2017-05-28
    Answer
    Dear Customer,

    The power cable is 2m.

    Thanks,
    HY
    CEF ideas 2017-05-29
  • Answered
    Question
    Ran******* 2016-11-21
    Answer
    Dear Customer,

    Kindly format SD card on your mobile app Eye4 -> Device Management -> Choose your camera -> SD card setting.

    Alternatively, you can follow attached tutorial to format SD card on Windows PC. If you have any further inquiry, please do not hesitate to contact us. Tel: 6297 0676/ email: support@cefideas.com . Thanks
    CEF ideas 2016-11-21
  • Answered
    Question
    sky******* 2016-11-14
    Answer
    Dear customer,

    The T6835 is old model, and no more already.We recommend you consider C7824, and all the C series is compatible together with T series.
    CEF ideas 2016-11-15
    Question
    How about the base ? need to drill again?
    Answer
    Dear customer ,

    Only T series mounting bracket are same as C7838 model .


    Thank you
  • Answered
    Question
    che******* 2016-10-24
    Answer
    Dear customer,

    Yes you can. Thank you
    CEF ideas 2016-10-25
  • Answered
    Question
    che******* 2016-10-19
    Answer
    Dear customer ,

    1) C7824 can able to record through motion detection .
    2) yes , you may view from your handphone thru eye4 apps .
    3) yes ,able to talk back like walkie talkie .
    4) yes , able to transfer from your pc and play back from your pc using eye4 software .
    5) yes, got night vision
    6) sorry i don't understand your question


    Thank you
    CEF ideas 2016-10-19
    Question
    Hi, does it come with bracket to fix onto wall? thanks
    Answer
    Dear customer,

    Yes it comes with a mounting bracket. Thank you
    Question
    I had recently bought the cam and had tried many way to search for the Cam’s Sd Card but to no avail. You had previously told me it can be done, so please advise me on how to do it.
    Thanks
    Answer
    Dear customer,

    We have suspect your SD card might not be recording. You may need to follow this format SD card tutorial to format your sd card before recording again. (Please see attached files). Thank you
    Question
    I had format the card before and I don’t see any attached files. Furthermore I had also try to set the recording feature to only record when there is motion and sound, but never succeed. Please help!
    Answer
    Dear customer ,

    1) yes , got motion detection feature
    2) yes .
    3) not really as this model sound chip not so good . but still can do it .
    4) yes ,but you need to download the player from eye4.so
    5)yes .
    6) you can capture screen shot thru your phone only .

    you can come to our office to view the demo .


    Thank you
    Question
    You are not answering to my question, I want to copy the recorded files in the SD card to my PC, please tell me how can I do that?
    Answer
    Dear customer

    you need to take out the SD card to puting your pc for the copy,befor that you need to go WWW.EYE4.SO donwlond the player first.

    Thank you
    Question
    Hi, hi did you mean that I had to remove the SD Card from the IP Cam and insert into my PC to make a copy from the SD card? Thanks
    Answer
    Dear customer,

    1) yes
    2) yes
    3) yes
    4) yes
    5) yes
    6) For screen shot in handphone apps


    Thank you
    Question
    Previously on 19th Oct, I ask a number of questions before i buy your cam and one of it was, “Q4. Able to view and transfer recording save in SD card to PC? “. And you replied “ Yes”. After buying it, you tell me your cam doesn’t have this feature. Please tell me what should I do?
    Answer
    Dear customer ,

    you need to download from computer using the eye4 software .
    but you must use same network .


    Thank you
    Question
    I had download & install all the software I can find in eye4.so. But none of them has anything to do with this.
    Answer
    Dear customer ,

    you need to use the software to download the video you recorded .


    Thank you
    Question
    I had installed the all of your software as follows,
    1. Eye4
    2. app-find-vstarcam
    3. Video Player
    4. ax-ts-vstarcam
    None of them works.
    Please give proper instruction
    Answer
    Dear customer ,

    you must using the same network as the ipcam .


    Thank you
    Question
    Of course it is in the same network, the IpCam is install at home, and so is the router. Please advise correctly
    Answer
    Dear customer ,

    maybe you can bring your cam down to our office ,so that our staff can help and check the cam for you .


    Thank you
    Question
    The cam is working properly, I don’t think it will be solve if I were to bring it to your office. As this is an issue of whether do you have a software to read the files in Sd Card and allow copying of those files to our PC. If not, it will be that this cam doesn’t have this feature. So please tell me the truth.
    Answer
    Dear customer ,

    if you wanna playback the video ,you may just remove the memory card from your device and download the player from www.eye4.so to placeback the video .



    Thank you (cs2)
    Question
    So, this means it is not possible to copy the video files from SD card (inside IP Cam) to PC.
    Answer
    Dear customer ,


    This is the easy way for end user.



    Thank you (cs2)
    Question
    Then you should have tell me the truth right from the start that it don’t allow copying of the video files in the Sd Card (in Cam) to the PC through network. Why must lie about this?
    Answer
    Dear customer,

    We are sorry about the misunderstanding about the information given. We apologise if our colleague did not explain clearly in detail about the issue. However we have no means to lie about any information regarding the camera. Therefore, I would like to explain to you directly through phone call, however i could not reach you yet. In the meanwhile, I would like to explain to you that the camera's videos are able to copy to the PC. From your qn 4, you are asking that if you are able to view and transfer recording save in SD card to PC. We do not tell customers that it can be done through network, but it can definitely be done through PC. You will need to put the SD card into the PC and take it out from the SD card files. However you are able to playback from your mobile devices and PC. I hope to contact you directly and explain to you in person about this issue. Feel free to contact us once you are free.

    Thank you for your kind understanding and support.

    (EM1)
    Question
    I am sure nobody will not ask such a stupid question of reading and copying of the Cam’s Sd card when it’s remove from Cam and slot to PC, of course this will definitely work. My first queries on 19th Oct 2016 before I buy your Cam, is it possible to read and copy files from the Sd card (still inside Cam) through the network PC and you replied YES.
    Answer
    Dear customer,

    You did not include 'still inside cam' part in your question on 19th Oct 2016. However now i understand your situation and i hope to be able to help you with your issue.

    There is a method to download the recordings when the card is inside the camera. However, it is quite complicated and you are required to connect to the same wireless as your camera in order to do that.

    First, you have to go to www.eye4.so/download to download the client 'IP CAMERA FINDER'

    Secondly, you can use the application to detect your camera IP address.

    Third, enter your camera IP ADDRESS to your internet explorer link. Please note that only INTERNET EXPLORER works for this.

    Forth, go to the recording button and there is a download button on every clip.

    Hope this helps.

    Thank you (EM1)
    Question
    Ok, it works. Thanks very much
    Answer
    Dear customer,

    You are welcome.
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