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WD MyCloud Home 4TB Personal My Cloud Backup Storage Gigabit Lan USB 3.0 NAS Warranty by WD SG
1 items sold
278.80

WDWD MyCloud Home 4TB Personal My Cloud Backup Storage Gigabit Lan USB 3.0 NAS Warranty by WD SG

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Customer who recommended this item
83
Customer Satisfaction Score
95%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return and Exchange Policy Seller Apr 19, 2016
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Manufacturer/
Place of origin
Samsung Electronics Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (40)

Customer Review (84)

Customer Review board
Rating Feedback Date Written by
Recommend Jul 19, 2018 cyc***
Highly Recommend Jun 27, 2018 col***
Highly Recommend Jun 20, 2018 Ste***
Highly Recommend Feb 12, 2018 Yeo***
Highly Recommend Nov 27, 2017 Zen***
Highly Recommend Oct 15, 2017 lwa***
Highly Recommend Oct 03, 2017 mar***
Netural Sep 30, 2017 gre***
Recommend Sep 19, 2017 cat***
Highly Recommend Sep 19, 2017 sal***

Item Q&A(14)

Status
Question & Answer
  • Notice

    Return and Exchange Policy

    Submission of claims
    Any return of exchange of items will be applicable within 7 days upon receiving of the item.

    How to submit return or exchange from the buyer's end?
    1. Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
    2. We will assess the claim issue with the provided picture and inform on the progress.

    Shortage and/or wrong item/s received
    1. Provide picture of the item contents within the parcel package
    2. Provide picture of the parcel package with the delivery information.

    Defective items
    1. Provide picture or video (where necessary) of the defective area of the received item
    Smart_Shopping
  • FAQ

    I need my items urgently.

    If you need to receive your items urgently, it is advisable to use registered mail option, as it ensures that there is valid tracking information for your order. Avoid possible delays or lost parcels issue through Sing-post normal mail option.
    Smart_Shopping
  • FAQ

    I bought my item and request for the shipping through Smartpac. Till now still yet to receive my items.

    If there is no one to receive the item, following parcel could be placed inside your letterbox. Pls check your letterbox prior to inquiring to our end to advise on the next step.
    Smart_Shopping
  • FAQ

    My order(s) is shipped through Sing-post normal mail. I still have yet to receive my items.

    Any orders shipped through Singpost normal mail, buyers' in average will be receiving between 5-7 days later. However, there are also cases that Singpost will take up to 3 weeks to deliver. If you have yet to receive it after 3 weeks, kindly let us know.
    Smart_Shopping
  • FAQ

    When will my orders be shipped?

    Any of our customers order will be shipped within 2-3 days.
    Smart_Shopping
  • Answered
    Question
    ken******* 2018-05-27
    Answer
    Hi,
    This is the new My Cloud Home as shown in the main picture.

    Regards,
    Smart Shopping
    Smart_Shopping 2018-05-29
    Question
    Do you mean this photo?

    Also warranty is covered by wd singapore? 2 years?

    Thanks :D
    Answer
    Hi,
    Yes, this picture. It comes with 2 years warranty by WD Singapore.

    Regards,
    Smart Shopping
  • Answered
    Question
    chu******* 2018-04-12
    Answer
    Private Enquiry
    Smart_Shopping 2018-04-12
  • Answered
    Question
    yeo******* 2018-03-19
    Answer
    Hi,
    Currently it is still not available.

    Regards,
    Smart Shopping
    Smart_Shopping 2018-03-21
  • Answered
    Question
    mis******* 2017-12-11
    Answer
    Hi,
    The WD My Cloud has to be connected to a router first via LAN cable. Then other devices can access it via wifi through its app.

    Regards,
    Smart Shopping
    Smart_Shopping 2017-12-12
  • Answered
    Question
    ray******* 2017-08-18
    Answer
    Hi,
    In this listing we are only selling My Cloud 4TB and My Cloud 6TB.

    The My Cloud Mirror Gen 2 6TB can be found at the following listing.
    http://list.qoo10.sg/g/442301961

    Regards,
    Smart Shopping
    Smart_Shopping 2017-08-20
    Question
    Thanks, the url is for 6gb. Any 4GB one?
    Answer
    Hi,
    We only have in 6TB.

    Regards,
    Smart Shopping
    Question
    Ok thanks
    Answer
    Welcome
  • Answered
    Question
    ske******* 2017-07-07
    Answer
    Hi,
    Yes can access everywhere within Singapore and from other countries. However, access from different countries, will depend on that particular country's restriction. Therefore, we cannot confirm whether access from China can be done or not.

    Regards,
    Smart Shopping
    Smart_Shopping 2017-07-07
  • Answered
    Question
    elu******* 2017-05-19
    Answer
    Hi,
    Please contact WD for technical support at 1800-608 6008

    Regards,
    Smart Shopping
    Smart_Shopping 2017-05-19
  • Unanswered
    Question
    str******* 2017-03-26
    Answer
    Hi, Yes it supports XP but there are some software like WD Sync that auto syncs data file from a computer to the My Cloud, is not compatible with XP. (You need to manually copy and paste the data file into the My Cloud The warranty is 2 years limited hardware warranty by WD Singapore service centre. Regards, Smart Shopping
    Smart_Shopping 2017-03-26
    Question
    What do you mean by manually copy and paste the data file? can you elaborate? is there a guide that I can refer to? my intention is to use the mycloud as a backup HDD to transfer all my data from my old PC(win xp) before switching over to a macbook.
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Policy & Notice
How to Return/Exchange