Green Pal Store Singapore
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GOOD MINISHOP RATE 90%
26.05

Wellblue50% OFF 3.5L Ionizer Alkaline Water Filter Pitcher/Cartridge ★ 900+ Highly rated ★Healthy Water


Customer who recommended this item
725
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Why carbon particle left in the water? Seller Jul 19, 2013
No call before delivery and specified time delivery services Seller Jul 08, 2013
Instruction Guide in inner part of packaging or download Seller Apr 03, 2013
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Manufacturer/
Place of origin
by SG company Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description healthy water, water filter, water filter pitcher, carbon, alkaline water
BOOKMARK 1 2 3 4 5 6 7

Photo Review (268)

Customer Review (714)

Customer Review board
Rating Feedback Date Written by
Recommend Jul 13, 2019 jes*** (SG SG)
Highly Recommend Jul 12, 2019 ama*** (SG SG)
Highly Recommend Jul 09, 2019 ttc*** (SG SG)
Highly Recommend Jul 08, 2019 aim*** (SG SG)
Recommend Jul 08, 2019 ang*** (SG SG)
Highly Recommend Jul 02, 2019 ann*** (SG SG)
Highly Recommend Jul 01, 2019 nur*** (SG SG)
Highly Recommend Jun 16, 2019 new*** (SG SG)
Recommend Jun 15, 2019 ela*** (SG SG)
Recommend Jun 13, 2019 lei*** (SG SG)

Item Q&A(163)

Status
Question & Answer
  • Notice

    Why carbon particle left in the water?

    We only sell the authentic products. We maintain high standard of excellence service and strive for 100% customer satisfaction. Positive feedback is very important to us. We request our customer to contact us immediately BEFORE giving us Negative or Neutral feedback.

    This water filter is made from natural Active carbon, Ion exchange resin, Alkaline Oxidation Reduction Potential ball (ORP Balls), Magnesium Ball, it is the industrial standard material used to made the filter.

    Due to nature loose charcoal/carbon left in the filter. It's normal to see some carbon particle in the water and the color turn dark. Please do not consume the first few filtered out water. This is one of the reason why some user felt the filtered out taste is unnatural.

    We would like to assure customer that by consuming water from our water filter pitchier is 100% safe. Thank you!
    Green Pal Store Singapore
  • Notice

    No call before delivery and specified time delivery services

    KINDLY TAKE NOTE: We are sorry to let you know that, our delivery agent have no text/call before delivery and time specified delivery service. They will do their best to deliver the item during office hour. In case, the delivery is failed they will make contact with you and re-arrange the delivery.

    Green Pal Store Singapore
  • Notice

    Instruction Guide in inner part of packaging or download

    For instruction on how to use pitcher and operate the indicator, please refer to the inner part of packaging or download the Water Filter Pitcher User Guide from the following link CLICK HERE TO DOWNLOAD
    Green Pal Store Singapore
  • FAQ

    Why i can see some carbon particle in the water? and water turn dark after filtered out? and found some sediments inside the pitcher after long hour of keeping the filtrated water?

    This water filter is made from natural Active carbon, Ion exchange resin, Alkaline Oxidation Reduction Potential ball (ORP Balls), Magnesium Ball, it is the industrial standard material used to make the filter. Due to nature loose charcoal/carbon left in the filter. It's normal to see some carbon particle in the water and the color turns dark. Please do not consume the first few filtered out water. This is one of the reasons why some user felt the filtered out taste is unnatural. and, our recommendation does not keep the filtrated water inside the pitcher for more than 24 hours. The long hour of contacting filtrated water with air might change the content of the water. This is the reason why some user found some sediments inside the pitcher. We would like to assure the customer that by consuming water from our water filter pitcher is 100% safe. Thank you!
    Green Pal Store Singapore
  • FAQ

    Hi, Do I just use tap water, filter & drink? Do I need to boil the water again? How long do I have leave the water in the pitcher before drinking it?

    Hi, Thank you for contacting us.

    Yes. Simply fill the reservoir with cool tap water and no boiling is required. The filter pitcher will filter out chlorine and other contaminants and permanently absorbs metals such as lead and copper. and, now the water will be more refreshing and clear that’s ideal for drinking and cooking. It will take 15 -20 minutes to fully fill the 2.5 litters capacity.

    Although the pitcher can do the filtering process. However, we do not recommend to use this water filter pitcher where water is microbiologically unsafe or of unknown quality.
    Green Pal Store Singapore
  • FAQ

    When can I expect my order to arrive?

    We strive to get your order to you as quickly and cost-effectively as possible. Orders are typically shipped within 1-2 business day.


    However, there are cut-off time for the following parties:

    1. SingPost (Delivered in 4-5 days) Monday to Thursday: 9am-5pm Friday: 9am-6pm Sat, Sun & PH no mail processing (will post on next working day)


    2. QExpress (Delivered in 1-2 days) Monday to Saturday: 9am-4pm
    Sun & PH no mail processing (will post on next working day)


    Qoo10 order notification - Qoo10 will only notify seller a new order 2-3 hours after buyer placed an order. Which means if you placed an order around 3 pm, we will only know it around 5-6pm and we can only process your item on next working day.

    Green Pal Store Singapore
  • FAQ

    May I know how long the water filter cartridge can be used??

    For best results, we recommended changing your filter after 2 months (daily use). However, if you have not used it every day and many times in a day, you can continue to use it for a longer period. As long as the usage is not over 40 gallons/150 litres it should be fine.
    Green Pal Store Singapore
  • Answered
    Question
    eni******* 2019-06-23
    Answer
    Hi, Thank you for contacting us.

    The main component of our water filter is carbon. Carbon filters are very effective at removing a number of deleterious chemicals, these include fluoride and other man-made chemicals that may come into contact with Singapore's tap water. The effectiveness will be reduced after a long period of usage. That is the reason why for the best results, we recommended changing your filter after 2 months (daily use).

    However, we do not recommend using our water filter pitcher where water is microbiologically unsafe or of unknown quality.

    Please do not hesitate to contact us again, if you have any more queries. Thank you!

    Best regards,
    Green Pal Team
    Green Pal Store Singapore
    Visit us at www.GreenPal.sg or www.facebook.com/TheGreenPal
    Green Pal Store Singapore 2019-06-24
  • Answered
    Question
    ann******* 2019-04-13
    Answer
    Thank you for contacting us and we are sorry for any inconvenience cause. The white color Water Filter Pitcher and Cartridge will only be available in around 2 weeks time. Please do not select white in the add on option. Thank you!
    Green Pal Store Singapore 2019-04-13
  • Answered
    Question
    civ******* 2019-04-07
    Answer
    Private Enquiry
    Green Pal Store Singapore 2019-04-08
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    teo******* 2019-04-02
    Answer
    Hi, Thank you for contacting us.

    We are in the process of getting the new stock from our overseas suppliers. The new stock of Water Filter Pitcher and Cartridge will be available in around 1 week before the end of April.

    Thank you!

    Best regards,
    Green Pal Store
    Visit us at www.GreenPal.sg or www.facebook.com/TheGreenPal
    Green Pal Store Singapore 2019-04-03
  • Answered
    Question
    che******* 2019-03-13
    Answer
    Hi, Thank you for contacting us.

    As stated in product FAQs, the PH level is within 8.5pH-10pH.

    Thank you!

    Best regards,
    Green Pal Store
    Visit us at www.GreenPal.sg or www.facebook.com/TheGreenPal
    Green Pal Store Singapore 2019-03-13
  • Answered
    Question
    eni******* 2019-03-07
    Answer
    Hi, Thank you for contacting us.

    We are sorry to let you know that, the White colour filter cartridge is currently out of stock. We are in the process of getting the new stock from our oversea supply. We will keep you informed once the new stock is available for sale in our store.

    Thank you!

    Best regards,
    Green Pal Store
    Visit us at www.GreenPal.sg or www.facebook.com/TheGreenPal
    Green Pal Store Singapore 2019-03-07
  • Answered
    Question
    lyu******* 2019-03-06
    Answer
    Hi, Thank you for contacting us.

    We are sorry to let you know that, the White colour filter cartridge is currently out of stock. We are in the process of getting the new stock from our oversea supply. We will keep you informed once the new stock is available for sale in our store.

    Thank you!

    Best regards,
    Green Pal Store
    Visit us at www.GreenPal.sg or www.facebook.com/TheGreenPal
    Green Pal Store Singapore 2019-03-07
  • Answered
    Question
    bim******* 2019-02-26
    Answer
    Hi, Thank you for contacting us.

    Yes. You can use any color cartridge for our water filter pitcher.

    Please do not hesitate to contact us again, if you have any more queries.

    Thank you!

    Best regards,
    Green Pal Team
    Green Pal Store Singapore
    Visit us at www.GreenPal.sg or www.facebook.com/TheGreenPal
    Green Pal Store Singapore 2019-02-26
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