To All Our Valued Customers,
Every month we have genuine cases of lost parcels via normal mail. Singpost will not compensate any lost parcel via normal mail since there is no tracking number.
Thus, we STRONGLY RECOMMEND to select registered shipping option (eg. Qxpress, Smartpac or Singpost Registered Mail) to ensure safe and timely delivery of your orders. Normal Mail may be an affordable shipping option, however you will be exposed to the risk of damaged/lost orders.
Below are the news about the Singpost being fined by IMDA for failing to meet the service standards on the delivery time and also news about the postman being caught for throwing parcels into rubbish bin.