Thank you for your inquiry.
we can do a check for u first.
For exchange, kindly whatsapp us at 94623087, stating your order number and issue you are facing.
The Format should be as seen below:
Product name & colour:
An appointment will have to be made for exchange and only strictly at our place. we are located at 12 Lim Tua Tow Road, J.artisans, Singapore 547735.
Do give us 2 to 3 days to reply to your whatsapp as we are occupied with in-house project as well. We apologize in advance for any inconvenience causes.
Kindly follow the format above or our CS will not reply to the whatsapp. This is to ensure that exchange has gone thru Qoo10 inquiries.
Do give us some time to reply you as we are on vacation now.
Hope you have a great day ahead!
The Concept Store