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[New] Xiaomi LeFan Massage Sleep Neck Pillow | Xiaomi Mini Neck Massager

Xiaomi[New] Xiaomi LeFan Massage Sleep Neck Pillow | Xiaomi Mini Neck Massager

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Customer who recommended this item
Customer Satisfaction Score
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%


Subject Register Date
Return & Exchange Policy (2) Seller Aug 18, 2017
Return & Exchange Policy (1) Seller Aug 18, 2017
Store Pick Up Information Seller Aug 18, 2017
Place of origin
xiaomi / China Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(88131131 / info@131express.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Xiaomi LeFan Massage Sleep Neck Pillow | Xiaomi Mini Neck Massager
BOOKMARK 1 2 3 4 5 6 7

Photo Review (6)

Customer Review (10)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 14, 2018 dan*** (SG SG)
Highly Recommend Nov 08, 2018 sam*** (SG SG)
Recommend Oct 15, 2018 lee*** (SG SG)
Highly Recommend Oct 12, 2018 jem*** (SG SG)
Highly Recommend Oct 03, 2018 jem*** (SG SG)
Recommend Sep 22, 2018 suj*** (SG SG)
Highly Recommend Aug 24, 2018 pet*** (SG SG)
Highly Recommend Jun 06, 2018 amy*** (SG SG)
Highly Recommend May 31, 2018 yan*** (SG SG)
Highly Recommend Jul 27, 2018 pys*** (SG SG)

Item Q&A(3)

Question & Answer
  • Notice

    Return & Exchange Policy (2)

    3. Any change of mind from buyer's end
    Would like to change to other available products or does not want the item anymore.
    Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    Provide picture of the item to seller end.
    *If it's an electronic item, original seal should not be broken if any and item should not be activated.
    ** Once activated no refund is allowed anymore

    How to submit return or exchange from the buyer's end?
    Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'

    We will assess the claim issue with the provided picture and inform on the progress.
  • Notice

    Return & Exchange Policy (1)

    Submission of claims
    Any return or exchange of items request must be made within 7 days upon receiving of the item.

    1. Any shortage of item or wrong item received
    Provide picture of the item contents within the parcel package.
    Provide picture of the parcel package with the delivery information.

    2. Defective item issue
    Provide picture of the defective area of the received item.
    Provide video of the non-functioning of the product. (For electronic products)
    Bring the product back for routine checking, we will inform customer to come down and collect checking is completed
  • Notice

    Store Pick Up Information

    Dear Valued Buyers,

    For self collection, kindly wait for our self collection message before coming up to our office. Do remember to bring along your printed pick up voucher for self collection.

    16 Arumugam Road
    #07-07 LTC Building D

    Operating hours:
    Monday - Saturday
    10am - 7pm
    * We do not operate during public holidays and weekends

    Thank you.
  • Answered
    shp******* 2018-12-01
    Dear customer,
    The shipment is on the way to us. Once is here we will ship to u.
    131Express 2018-12-03
  • Answered
    Dor******* 2018-10-16
    Dear customer,
    I left with 2 only.
    131Express 2018-10-16
  • Answered
    gem******* 2018-10-07
    Dear customer,
    Warranty will be 1 month. If you want to received fast u can op self collect. If not Qxpress will be 2 to 3 working days.
    131Express 2018-10-08
Ask Question
16 Arumugam Road #07-07 Building D LTC
Available during
Monday - Saturday : 10am - 7pm Close on Sunday & Public Holiday.

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Policy & Notice
How to Return/Exchange