- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
Usable within 30 days from payment date
Cancellation : Within 1days from payment date
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3. Any change of mind from buyer's end Would like to change to other available products or does not want the item anymore.Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.Provide picture of the item to seller end.*If it's an electronic item, original seal should not be broken if any and item should not be activated. ** Once activated no refund is allowed anymoreHow to submit return or exchange from the buyer's end? Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'We will assess the claim issue with the provided picture and inform on the progress.
Submission of claims Any return or exchange of items request must be made within 7 days upon receiving of the item.1. Any shortage of item or wrong item received Provide picture of the item contents within the parcel package.Provide picture of the parcel package with the delivery information.2. Defective item issue Provide picture of the defective area of the received item.Provide video of the non-functioning of the product. (For electronic products)Bring the product back for routine checking, we will inform customer to come down and collect checking is completed
Dear Valued Buyers,For self collection, kindly wait for our self collection message before coming up to our office. Do remember to bring along your printed pick up voucher for self collection.Address:33 Ubi Avenue 3,#04-19 Vertex Tower B,S(408868)Operating hours:Monday - Friday10.30am - 5.30pm* We do not operate during public holidays and weekendsThank you.
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Received as ordered. Box was dented. Authentic product.
Name:10000mAh dual port | Colour:Silver(+S$12) | Note:Kindly wait for SMS before collect.
This seller's service really sucks!!! I called out of courtesy to inform that i am already in Ubi and am coming now to collect 15mins before their lunchtime. The one who answered the call say cannot they are going out for lunch now. Ask me to come back after their lunch. But i was only 5 minutes away yet she was very clearly telling me not to affect her lunchtime even for a minute. This is really my very first time to encounter such staffs in the service line for all my collection items here at Q10. Others all place customer service 1st n are even willing to stay back after their official office hours to make it more convenient for customers. Yet what is this seller doing?? Cant even eat into her lunchtime even for a few minutes!!! Which actually most likely will not happen at all cos i reached there 5 minutes later to wait under the very hot sun for her to return from her extremely important lunch date. N the process later was definitely less than 10 minutes so i would not have eaten into her precious lunch hour. So i waited til about 20mins AFTER her lunchtime then go up so as not to affect her get-readiness-for-work-after-lunch. The one who opened the door i dont know if its her but same level of service. She took my handphone and walk into her office while asking me to sit in the waiting area?? U think i can sit down when someone is taking my phone away to dont know where??? Really brainless!!! Yet things could actually get worse! She went to click on my customer's confirmed receipt without my permission and even have the cheek to ask me to submit my review there on the spot!!! I scroll through n saw she had given herself 5 stars for everything!!! What a dishonest, unprofessional & unscrupulous seller!!! I told her i will submit later. She didnt even bother to do her sales when i was looking very long at some chargers on display until i asked her the price. Really very lousy service!!more review
Name:10000mAh Gen2 | Colour:Silver(+S$10) | Note:Kindly wait for SMS before collect.
Powerback received. Fast delivery. Free shipping (Qprime) since purchase with others.
Name:5000mAh | Colour:Silver(+S$6) | Note:Kindly wait for SMS before collect.
hope the power bank will last
Item received in gd working condition. Delivery was very fast. Happy with my purchase
There isn’t any posted question about item.