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Xiaomi[Set] Xiaomi Guildford Desk Humidifier / Xiaomi VH Desk Humidifier / HL Aroma Diffuser

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      Usable within 30 days from payment date

      Cancellation : Within 1days from payment date

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Subject Register Date
Return & Exchange Policy (2) Seller Aug 18, 2017
Return & Exchange Policy (1) Seller Aug 18, 2017
Store Pick Up Information Seller Aug 18, 2017
Place of origin
xiaomi / China Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(88131131 / info@131express.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Xiaomi Guildford Desk Humidifier | Xiaomi VH Desk Humidifier | Happy Life Aroma Diffuser
BOOKMARK 1 2 3 4 5 6 7

Customer Review (1)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 11, 2019 al_*** (SG SG)

Item Q&A(2)

Question & Answer
  • Notice

    Return & Exchange Policy (2)

    3. Any change of mind from buyer's end
    Would like to change to other available products or does not want the item anymore.
    Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    Provide picture of the item to seller end.
    *If it's an electronic item, original seal should not be broken if any and item should not be activated.
    ** Once activated no refund is allowed anymore

    How to submit return or exchange from the buyer's end?
    Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'

    We will assess the claim issue with the provided picture and inform on the progress.
  • Notice

    Return & Exchange Policy (1)

    Submission of claims
    Any return or exchange of items request must be made within 7 days upon receiving of the item.

    1. Any shortage of item or wrong item received
    Provide picture of the item contents within the parcel package.
    Provide picture of the parcel package with the delivery information.

    2. Defective item issue
    Provide picture of the defective area of the received item.
    Provide video of the non-functioning of the product. (For electronic products)
    Bring the product back for routine checking, we will inform customer to come down and collect checking is completed
  • Notice

    Store Pick Up Information

    Dear Valued Buyers,

    For self collection, kindly wait for our self collection message before coming up to our office. Do remember to bring along your printed pick up voucher for self collection.

    16 Arumugam Road
    #07-07 LTC Building D

    Operating hours:
    Monday - Saturday
    10am - 7pm
    * We do not operate during public holidays and weekends

    Thank you.
  • Answered
    joc******* 2019-01-31
    Dear Customer,
    This item can use your favorite essential oils. Up to you. Thank you for your support 131Express.
    131Express 2019-02-06
  • Answered
    mso******* 2019-01-12
    Dear customer,
    according to product description, the power will be cut off automatically after 8 hours of usage.
    It will avoid user from forgetting to switch off the power and also running out of water..etc.
    Hope it helps to solve your query.
    Thank you.
    131Express 2019-01-12
    Just to clarify further, so if there is only enough water for 30 mins, the product will only auto switch off after 8 hours and not after 30 mins after the water runs out?
    Dear customer,
    according to the product description, it only has function for cutting off power after 8 hours of usage instead of running out of water.
    Thank you.
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16 Arumugam Road #07-07 Building D LTC
Available during
Monday - Saturday : 10am - 7pm Close on Sunday & Public Holiday.
Policy & Notice
How to Return/Exchange