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Xiaomi[Set] Zhwoop Flexible Wet Dry Flat Mop Set | 2-in-1 Multi-function Spray Mop Set with Glass Mop

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Customer who recommended this item
86
Customer Satisfaction Score
95%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return & Exchange Policy (2) Seller Aug 18, 2017
Return & Exchange Policy (1) Seller Aug 18, 2017
Store Pick Up Information Seller Aug 18, 2017
Manufacturer/
Place of origin
xiaomi Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(88131131 / info@131express.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Zhwoop Flexible Hands-free Wet/Dry Flat Mop Set | Zhwoop 2-in-1 Multi-function Spray Mop Set (with Window Glass Mop)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (33)

Customer Review (56)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jul 15, 2019 yip*** (SG SG)
Highly Recommend Jul 14, 2019 Liy*** (SG SG)
Highly Recommend Jul 14, 2019 yan*** (SG SG)
Highly Recommend Jul 14, 2019 bub*** (SG SG)
Recommend Jul 13, 2019 yfl*** (SG SG)
Highly Recommend Jul 13, 2019 won*** (SG SG)
Highly Recommend Jul 12, 2019 liz*** (SG SG)
Highly Recommend Jul 11, 2019 ywy*** (SG SG)
Netural Jul 11, 2019 ahb*** (SG SG)
Recommend Jul 11, 2019 jok*** (SG SG)

Item Q&A(13)

Status
Question & Answer
  • Notice

    Return & Exchange Policy (2)

    3. Any change of mind from buyer's end
    Would like to change to other available products or does not want the item anymore.
    Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    Provide picture of the item to seller end.
    *If it's an electronic item, original seal should not be broken if any and item should not be activated.
    ** Once activated no refund is allowed anymore

    How to submit return or exchange from the buyer's end?
    Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'

    We will assess the claim issue with the provided picture and inform on the progress.
    131Express
  • Notice

    Return & Exchange Policy (1)

    Submission of claims
    Any return or exchange of items request must be made within 7 days upon receiving of the item.

    1. Any shortage of item or wrong item received
    Provide picture of the item contents within the parcel package.
    Provide picture of the parcel package with the delivery information.

    2. Defective item issue
    Provide picture of the defective area of the received item.
    Provide video of the non-functioning of the product. (For electronic products)
    Bring the product back for routine checking, we will inform customer to come down and collect checking is completed
    131Express
  • Notice

    Store Pick Up Information

    Dear Valued Buyers,

    For self collection, kindly wait for our self collection message before coming up to our office. Do remember to bring along your printed pick up voucher for self collection.

    Address:
    16 Arumugam Road
    #07-07 LTC Building D
    S(409961)

    Operating hours:
    Monday - Saturday
    10am - 7pm
    * We do not operate during public holidays and weekends

    Thank you.
    131Express
  • Answered
    Question
    ram******* 2019-07-15
    Answer
    Dear customer,
    Kindly refer to attachment.
    As long as you've opted for Qprime/ QX Quick delivery, it will be delivered to you.
    Thank you for supporting 131Express.
    131Express 2019-07-15
  • Answered
    Question
    sow******* 2019-07-01
    Answer
    Dear customer,
    yes we do delivery. You may select under Shipping Rates column for Qxpress delivery.
    Thank you.
    131Express 2019-07-01
  • Answered
    Question
    jen******* 2019-07-01
    Answer
    Dear customer,
    you may just pull out.
    Thank you.
    131Express 2019-07-01
    Question
    I have tried but unable to do so and am afraid that I might break the thing, do you have any picture to show how to remove the bottle?
    Answer
    Dear customer,
    you may just try to pull it out.
    You need to apply some force. The reason it's fixed tightly is to avoid water leakage.
    Thank you.
  • Answered
    Question
    msf******* 2019-07-01
    Question
    Btw what's the measurement pls.
    Answer
    Dear customer,
    of course you may just proceed selecting option with spray mop cloth.
    Also, we do delivery. You may just select Qxpress under Shipping Rates .
    May I know what measurement you would like to get?
    Thank you for supporting 131Express.
    131Express 2019-07-01
    Question
    Thanks. It's ok, I alrdy got answer FM yr staff this afternoon. I've placed my order n was impressed by yr swift delivery schedule. Looking fwd to receive my order soon.
    Answer
    Dear customer,
    We're glad to hear that!
    Hope to serve you again.
    Thank you.
  • Answered
    Question
    jas******* 2019-06-26
    Answer
    Dear customer,
    product comes in grey colour set.
    Thank you for reaching 131Express.
    131Express 2019-06-27
  • Answered
    Question
    jas******* 2019-06-23
    Question
    By the way, is the mop cloth provided in the standard package. Or i need to include it in the add-on during the online purchase?
    Answer
    Dear customer,
    there will be 2 parts separated in the pail which one of them can be removed to clean the dirty water part.
    Each product comes in 1 set along with cloth.
    Thank you.
    131Express 2019-06-26
  • Answered
    Question
    sas******* 2019-06-23
    Answer
    Private Enquiry
    131Express 2019-06-25
  • Answered
    Question
    gar******* 2019-06-22
    Answer
    Private Enquiry
    131Express 2019-06-22
Ask Question
Address
16 Arumugam Road #07-07 Building D LTC
Available during
Monday - Saturday : 10am - 7pm Close on Sunday & Public Holiday.

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Policy & Notice
How to Return/Exchange