We DO NOT accept any returns/refunds unless it is due to (1) wrong item sent; OR (2) defective item
For such cases, buyer has to take a photo and sent to seller, and to post back item at buyer's own cost, upon seller's request for seller's verification. If it is damaged by buyer or abuse case, seller will not refund.
We don't accept the cases below:
1) requests over 7days from receiving item
2) Items are open/used/washed/damaged by buyer
3) sending item without obtaining consent from seller.
4) Buyer is rude or uses abusive language
5) Buyer provide wrong address
6) Buyer choose wrong option (for such case, buyer has to opt for exchange)
Please do not post any P&C info such as address or contact number on FAQ as it is against Qoo10 rules. Buyer has to bear the postage for posting back the item. NO refund will be made if item is not returned by post. No face to face meet up for refund.
Aristine Little Closet