SgSinYee (Sin Yee LLP)
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Zhen Pin Wu Wei Ginger Tea【珍品五味】3-Packs Sale Taiwan Ginger Tea 510g 12 cubes /正宗台湾黑糖姜母茶/ Tasty Healthy / AVA approved importer


Customer who recommended this item
421
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
※ New Shipping Option - Self Collection @ Mall Outlets ※ Seller Dec 14, 2017
Returns / Refunds Policy Seller Oct 06, 2015
Don't rush to give a bad review. Email us first. Seller Mar 29, 2015
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Manufacturer/
Place of origin
Taiwan Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description 【珍品五味】3-Pack Sales/ Taiwan Brown Sugar Ginger Tea/ ZhenPinWuWei/ Longan RedDate/ Longan,Passion Fruit,Mango Sea Birdnest/ WinterMelon/ Chrysanthemum/ Cordycep Burdock/ AVA approved food importer
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Photo Review (82)

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Customer Review (263)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 06, 2019 mis*** (SG SG)
Highly Recommend Feb 04, 2019 uto*** (SG SG)
Highly Recommend Jan 28, 2019 per*** (SG SG)
Highly Recommend Jan 26, 2019 ven*** (SG SG)
Highly Recommend Jan 23, 2019 sho*** (SG SG)
Highly Recommend Jan 16, 2019 lai*** (SG SG)
Highly Recommend Jan 12, 2019 Tye*** (SG SG)
Highly Recommend Jan 11, 2019 bre*** (SG SG)
Highly Recommend Jan 08, 2019 and*** (SG SG)
Highly Recommend Jan 07, 2019 bre*** (SG SG)

Item Q&A(51)

Status
Question & Answer
  • Notice

    ※ New Shipping Option - Self Collection @ Mall Outlets ※

    We are pleased to announce a new shipping method that will help you to save more money! You can now self pickup your orders from a list of 24 conveniently located collection points inside shopping malls.

    Just select "Others" as the shipping option. Search and select your preferred collection point. You will receive an SMS notification when the parcel arrives at the collection point (estimate 2-5 working days). Then proceed to the collection point to pick up your orders
    SgSinYee (Sin Yee LLP)
  • Notice

    Returns / Refunds Policy

    Sin Yee LLP accept returns for the following reasons:

    a) An Incorrect Item sent
    b) A Defective Item
    c) A Recalled Item

    All returns must be received within 10 days from the day the parcel has been shipped. Our return policy does not apply for product(s) that have been used or damaged. Product(s) must be in sealed, original packaging. We reserve the right to refuse a return on any product that does not meet these requirements.

    Please note that there is strictly no cash refund unless the exact item is out of stock and we will only proceed on with an exchange if the item was purchased directly from us. All exchanges will be done via normal mailing only.

    Please note that Sin Yee LLP will not accept returns and exchange of items that are damaged due to mishandling of parcels by SingPost or courier.
    SgSinYee (Sin Yee LLP)
  • Notice

    Don't rush to give a bad review. Email us first.

    You are not satisfied with your purchase? Or you have a burning question to ask? Or you wish to know more about our products? Do not rush to give us a neutral / negative review. Email us at "marketing@sgsinyee.com" and we'll try our best to address your concern or resolve the issue.
    SgSinYee (Sin Yee LLP)
  • Notice

    100% Committed to Quality

    Every customer is important to us and we treat everyone like we want to be treated as customers ourselves. Hence we stand by our company value of "We sell what we would use/ buy"

    We dedicate ourselves to provide our customers with consistent, high-quality products and service. We regularly conduct quality checks on the products as we only want to provide the best for our Customers.
    SgSinYee (Sin Yee LLP)
  • Notice

    PLEASE READ - Disclaimer for SingPost Normal Mail Delivery

    1) Tracking of parcel is not available for SingPost normal mail.

    2) Sin Yee LLP will not be liable for any loss, delay or damage of SingPost normal mails.

    3) There will be NO refund or replacement for loss/ damage of parcel via SingPost normal mail

    4) Please DO NOT provide a neutral or negative review due to loss, delay or damage of SingPost normal mail delivery.
    SgSinYee (Sin Yee LLP)
  • FAQ

    What are available collection points that I can self pickup my orders from?

    24 collection points are available. They are The collection points are : ※ CENTRAL : • KLOSH @ Tiong Bahru Plaza • Naiise @ Shaw Centre • Naiise @ The Cathay • ShinnPark @ The Central • Toy Outpost @ Plaza Singapura • Toy Outpost @ VivoCity ※ NORTH-EAST / EAST : • Box Boss @ Hougang Mall • District 5 @ Compass One • District 5 @ Paya Lebar Square • HAKO @ Bedok Mall • HAKO @ NEX • HAKO @ Tampines 1 • Toy Outpost @ Waterway Point ※ WEST : • Box Boss @ Bukit Panjang Plaza • Box Boss @ Clementi Mall • Box Boss @ West Mall • District 5 @ JEM • District 5 @ Jurong Point 2 • Peek A Box @ Lot One ※ NORTH : • Box Boss @ Northpoint • HAKO @ AMK Hub • HAKO @ Causeway Point • Optique ICU @ Sunplaza • Peek A Box @ Junction 8
    SgSinYee (Sin Yee LLP)
  • FAQ

    How do I self pickup my orders from collection points at the malls?

    Select "Others" as shipping option. Indicate selected collection point on "Memo to Seller". You will receive an SMS notification when parcel arrives at the collection point (approx 2-5 working days). Then proceed to the collection point to pick up your orders.
    SgSinYee (Sin Yee LLP)
  • FAQ

    Regarding the Brown sugar tea cubes (e.g. 4-in-1 ginger tea, 2-in-1 ginger tea packs etc), besides brown sugar, are there other additional sugar added?

    We have highlighted this concern about the sugar content to the Taiwan manufacturer. The manufacturer has confirmed that no additional white sugar is added to all the tea pack products. For the ginger tea packs, only brown sugar is added. The manufacturer explained that unrefined brown sugar is collectively known as "蔗糖", which they have simply translated the phrase as "sugar" in English. As such, both "蔗糖" and "sugar" were printed on the lately revised packaging. We would like to emphasize again that both terms are referring to the brown sugar.
    SgSinYee (Sin Yee LLP)
  • FAQ

    Why are some tea cubes seem to be soft? Are they safe for consumption?
    为什么有些茶砖没那么结实?还能吃吗?

    Due to the hot weather, some tea cubes may turn soft due to the normal saccharification phenomenon. The products are safe for consumption and the texture/ taste will not be altered. 因为天气热,会产生正常的糖化现象。消费者安心享用。产品口感与味道不受影响。
    SgSinYee (Sin Yee LLP)
  • FAQ

    Why buy from us?

    We are a licensed food importer that is authorized by Agri-Food & Veterinary Authority of Singapore (AVA). This means that we are compliant with the strict regulations and controls imposed by the regulatory authority. In addition, the food products that we are selling are imported directly from the source manufacturer (e.g. Taiwan, Japan, Korea etc). Hence, authenticity, quality and accountability is ensured.
    SgSinYee (Sin Yee LLP)
  • Answered
    Question
    uto******* 2019-01-25
    Answer
    Private Enquiry
    SgSinYee (Sin Yee LLP) 2019-01-25
    Question
    Private Enquiry
    Question
    Private Enquiry
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    Private Enquiry
  • Answered
    Question
    lov******* 2019-01-20
    Answer
    Hi, for delivery to home, please make sure to select Qxpress under Shipping Rate. Courier delivery is at $5
    SgSinYee (Sin Yee LLP) 2019-01-22
  • Answered
    Question
    muf******* 2018-11-28
    Answer
    Private Enquiry
    SgSinYee (Sin Yee LLP) 2018-11-28
  • Answered
    Question
    uto******* 2018-10-29
    Answer
    Private Enquiry
    SgSinYee (Sin Yee LLP) 2018-10-30
  • Answered
    Question
    abb******* 2018-10-21
    Answer
    It's either Apr 2019 or Sep 2019
    SgSinYee (Sin Yee LLP) 2018-10-21
  • Answered
    Question
    hok******* 2018-10-16
    Answer
    May 2019 and Sep 2019
    SgSinYee (Sin Yee LLP) 2018-10-16
  • Answered
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    egg******* 2018-08-31
    Answer
    Private Enquiry
    SgSinYee (Sin Yee LLP) 2018-08-31
    Question
    Private Enquiry
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    Private Enquiry
  • Answered
    Question
    yi8******* 2018-04-18
    Answer
    Private Enquiry
    SgSinYee (Sin Yee LLP) 2018-04-18
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