Secret Life
Secret Life Join Fellow
19,577 Fellows
POWER MINISHOP RATE 90%
2.90

New Zealand Life Lanolin Hand Cream/Rough Heels/Foot/Body Cream/Dry Skin/Moisturises/Skin Care/Soft

  • Retail Price
    $6.90
    Q-Price
    $2.90
    MameGo Chance
    $2.32Apply
    Condition
    MameQ MameQ X 1
    Close Q-Member Discount

    Q-member discount is a special offer only available to premium members. Satisfy one of the following criteria below to start receiving Q-member discount.

    1. 1. Q-prime club member or VIP member

      Q-prime club members can receive up to 10x additional discount benefits over 6-month period. Become a Q-Prime Club member

      Be our VIP! Get special discount coupons every month and other various benefits. How to become a VIP member?

    2. 2. Q-Access: Access Qoo10 through mobile app or newsletter to receive Q-member discount benefit.

      Mobile Application
      Download our Amazing Qoo10 Mobile App

      Shopping Mail
      Subscribe to Qoo10 Shopping Newsletter

  • Credit Card Benefit
    0% Interest Instalment Plan(max 24 months) Details
  • Shipping From
    Domestic
    Shipping RateDomestic
    Surcharge
    Shipping rate will be added according to Weight. Details
    Overseas Shipping
    United States -$27.69~ See more
  • Item Qty
    plus count minus count
  • Item Type
    Model
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  • Add to Cart [Buy] Wish List

Customer who recommended this item
43 (Based on 52 reviews)
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 100%/100%
Pay only one shipping fee for purchasing multi items among same shipping fee group items in a cart. Moreover shipping fee is free when purchasing above $25.00 in a cart.
  • $7.80
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  • $2.90
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Notice

Subject Register Date
Don't use normal mail if you don't trust or doubt our shop Seller 2017-10-27
Incorrect or Missing unit number Seller 2017-10-14
Please treat our staff as you would want to be treated Seller 2017-09-06
more
Manufacturer/
Place of origin
New Zealand Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (12)

Customer Review (52)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 13, 2017 eun*******
Highly Recommend Oct 26, 2017 mei*******
Highly Recommend Oct 20, 2017 ken*******
Highly Recommend Oct 18, 2017 tbc*******
Highly Recommend Oct 12, 2017 ray*******
netural Sep 30, 2017 sod*******
netural Sep 09, 2017 but*******
netural Jun 23, 2017 lau*******
Recommend Jun 20, 2017 chu*******
Highly Recommend Jun 16, 2017 ind*******

Item Q&A(0)

Status
Question & Answer
Date
Member
Notice
Seller

Dear Customer, if you are 1st time buying online or at our shop or don't trust any seller got sent out your items goods. PLEASE DO NOT USE NORMAL MAIL DELIVERY !! Please use Qxpress which cost only $3.99 and our shop also have purchase min $40 in our shop get FREE Qxpress delivery !! Qxpress comes with Tracking number and delivery 1-2days only Inc weekend but exclude PH

Notice
Seller

Dear Customer, please double check and make sure your input delivery address is correct. If you have select normal mail delivery likely will ended up in singpost Mail room if you are lucky it will return back to us (We have return label at the back) if not we are not not responsible for the lost.

Notice
Seller

Do not abuse our staff. Treat us as you wanted to be treated. Don't threaten us Eg. This is my 1st and last time buy from your shop/ This shall be my last order. I going to report police. I going to make small claim. SG have law, i reserve my right and i can sue you ! Well we will be happy to shortlist you too.

Notice
Seller

Dear Customer, we have explain normal mail delivery is a non standard mail parcel which delivery may take up to 4weeks for the unlucky one. But many cannot believe or accept this. Please note if you select normal mail delivery it will mean you have accept the normal mail policy and in the event of long delay you are willing to wait. If no kindly please choose Qxpress. Qxpress is very cheap courier door to door delivery which cost only $3.99 and fast delivery leadtime 1-2days (Include Sat/Sun) unlike other courier delivery eg taqbin $7 lead time 2-3 days (Include Sat/Sun) Its come with tracking number so no worries no headache no lost track. Thank you

Notice
Seller

Normal mail encounters Risk of Lost mail and higher risk if you put Business/School/Hostel/Shop address for delivery, please kindly put residential address for delivery, Buyer have to take responsibility for the risk due to your selected choice of normal mail delivery. (Normal mail deliver to mailbox only, not Door to Door and delivery company is by Singpost). If you have no other choice please use tracking delivery Qxpress for non residential address. Thank you very much

Notice
Seller

Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail.

2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%.

3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all receveid within 3-5days but yours now over 5days still not recevied ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time.

So please even if stated 2-5 workings afew % might recevied up to 3weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself singpost contact 1605 (24/7 Customer Care Hotline) Thank you


Notice
Seller

Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY.

Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local


Notice
Seller

Non-receipt Claim issue (Did not receive the item )
All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.html
Please make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to recevied it. We will investigate the issue with Qxpress, your email maybe require for follow up case.

For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.
Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.


Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.

Notice
Seller

Submission of claims
Any return or exchange of items will be applicable within 14 days upon receiving of the item

Any shortage of item or wrong item received
Provide picture of the item contents within the parcel package
Contact seller thru Q&A, redelivery for exchange will be arrange

Defective item issue
Provide picture of the defective area of the received item
Shipping fee will be incurred from seller end.
Return the defective item if seller request otherwise the defective item do not need to return

Available during
MON~FRI : 10:00am ~ 7:00pm SAT : 10:00am ~ 1:00pm SUN, Holiday : day off
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