FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out?

A. The item is out of stock and we will replenish asap.

EX) Q2. What am I supposed to do if item doesn't arrive?

A. Email to [email protected] and we will come back to you accordingly.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact.