Shop Info

  • Contact seller

  • Working hours

    Email : cupkidslove@gmail.com MON~FRI : 11:00am ~ 5:00pm, Weekends / PB Holiday : day off
  • Address

    PRIMZ BIZHUB 21 WOODLANDS CLOSE #06-35

  • Return address

    PRIMZ BIZHUB 21 WOODLANDS CLOSE #06-35

  • Qstore

    Qstore

 

Shop Info

Shipping

  • Major Shipping company : Singpost / Qxpress
  • Usual Shipping period: Monday - Friday
  • Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

  • If you want to get refund or return item you received, please email us at cupkidslove@gmail.com. You can exchange the item, as our stock is available and the item is in original conditions (unused, unworn, with all tags and original packaging intact), you may either drop by our place to exchange or do it via post within 7 days after receiving the item, however you have to bear postage fees for both ways if you do it via post. Before dropping by or sending it back, please email us at cupkidslove@gmail.com with your order number and indicate which design / size to change to. Please do not SMS us or leave inquiry on qoo10 regarding exchange, we must keep a record that is searchable. We will reply your email with further instructions on how to send it back for exchange. When you send it back by post, please leave a note in the parcel indicating the order number and which design / size to change to as well. Parcel without order number cannot be identified and will not be processed.

  • We accept returns for the following reasons only when: 

                i.            Wrong items received 

                ii.            Damaged/ Defective items received 

  • We don't accept the cases below:

    • - 1) over 7days from receiving item
    • - 2) if items are open/used or damaged
    • - 3) sending item without prior contact.