Hi there, due to system limitation, purchased items might have been sold out . We will inform you within 1 working day via SMS for alternatives such as colour or design change. Should there be no response after 2 working day, a refund will be issued back to your account.
1. If you received a defective product, please notify us within 7 days of receipt. Please explain the nature of the defect and attached any pictures or videos that are helpful in explaining the problem. Any notification after the grace period will be strictly rejected.
2. Once the defect is confirmed,
-if item cannot be repaired, a refund will be given. -if the defect can be repaired, either our team will guide you on how to repair it yourself or we will send someone to collect the product from you and provide you a refund ( this exclude item that are covered with warranty). No exchange or refund will be given for defects that can be repaired.
Notwithstanding that the product is within the warranty period, this warranty shall be invalided and rendered void upon the following:
The product shows evidence of abnormal use; impact, shock; abuse, mishandling, improper installation, operation or maintenance, use of wrong electrical supply or voltage; damage caused by installation of any software, programs or applications, or use of any accessories or equipment not approved by the manufacturer; improper modification or dismantling of the product contrary to the product manual. Warranty sticker has been damaged/removed/missing from the product or the packaging.
This warranty does not cover:
Cosmetic damage to outer surface/finishing and external parts of the product and any accessories even if packaged or sold together with the product.
In the event that the product cannot be repaired or replaced, a refund will be given to you in a form of a store credit.