Shop Info

  • Contact seller

  • Address

    330 WOODLANDS AVENUE 1 *****

  • Return address

    330 WOODLANDS AVENUE 1 #09-449

 

Shop Info

FAQ

Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A. Sold out items , you can pre-order with us


Q2. What am I supposed to do if item doesn't arrive?

A. Contact using QTalk or Email.  We will try our best to help you.

Q3) What if I do not get my goods after I make my bank transfer?

A. Bank transfers have records.
You can always make a police report if we pull a scam on you.
We would like to remind customers though, for items mailed via normal mail, there is no insurance coverage.
If the mail get lost, we do not compensate. Before we dispatch the item, we will ensure that item is of good tip top condition. 

In summary:
if you have done a bank transfer for your order

Your order will definitely (100%) arrive if you opt for..
- Self collect
- Delivery
- Registered mail ( Strongly encouraged ) 

Your order will likely (99%) arrive if you opt for..
- Normal mail 

Q4) What is the difference between normal postage and registered postage?

A. Normal postage do not come with a tracking number. You do not know the location of your envelope and it cannot be tracked down if envelope is lost in transient. For registered postage, your envelope will come with a tracking number which will be given at your request. You can then check your envelope's status at http://www.singpost.com/delivery-solutions/registered-article.html

Shipping

  • Major Shipping company : QExpress, Normal Post Mail or Registered Post Mail
  • Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

  • If you want to get refund or return item you received, please apply on my Qoo10.

  • We don't accept the cases below:

    • - ex1) over 7days from receiving item
    • - ex2) if items are open/used or damaged
    • - ex3) sending item without prior contact.