- Address: (600) Chiayi City East District新生路456號
- Management staff: Grace
- Seller shop address: http://www.qoo10.sg/KODZ
- Custimer Service Working hour: Mon - Fri 0900~1300，1400~1800, Off on Weekend, PB
- Major Shipping Company: TOLL
- Usual Shipping Period: 7 ~ 10 Working Days
- Shipping Rate: Shipping rate can differ from item to item. Please see individual item page.
At KODZ, we strive to keep our customers happy! However, some parcels may slip under our quality control and end up in the wrong places or are just not up to standard. If you’ve received a wrong or defective item, you may request for a refund through Qtalk/Qpost and we will be happy to help you!
Please note that KODZ has a 14-day return policy upon receipt of order by the customer.
Please look through the following to see if your item is applicable for our returns and refund policy:
1. 1) Unable to fit/Ordered wrong size/Change of mind
We’re so sorry to hear that you can’t fit into the item or changed your mind about the clothing after receiving it! Unfortunately, we are unable to offer an exchange or refund for the abovementioned reasons.
However, we are more than happy to assist you in your queries via Qtalk/Qpost before purchasing!
To avoid placing any order wrongly over sizing, we encourage you to check our individual product measurement page before purchasing. If you are still unsure over sizing, feel free to contact us and our customer service representative will advise you.
2. 2) Defective Item Received
KODZ is fully committed to providing you with quality apparels and good service. If you’ve received a defective* item, please accept our sincere apologies and we’ll provide a full refund as soon as possible!
Please contact us within 14 days with photos of:
- The defected area for verification
- Both the front and back of the washing label
- Merchandise with all tags attached and the plastic with the SKU barcode on the side
*Attributes such as measurement variations between 2cm to 3cm as a result of mass manufacturing, loose threads, stains that make up less than 10% of item area, colour variance, due to differing monitor resolutions, and difference in prints as a result of manufacturing process will not be considered as defects.
3. 3) Wrong Item/Colour/Size Received
We are so sorry over our careless error! Please attach a snapshot of the incorrect item received and we will do a refund for you.
4. 4) Missing Item
Oops, our bad! Please let us know via Qtalk/Qpost of any missing apparels and we will check with our logistics provider and get back to you shortly.
5. 5) Returning of Intimate Wear
Unfortunately, due to the intimate nature of these items, we are unable to accept any intimate wear, including, but not limited to socks, leggings, swimwear, bandeaus and bralettes.
Please note that KODZ reserves the right to reject approved returns if you are unable to respond within reasonable period, i.e. to reply within 3 workings days after we have responded to your message and to complete the credit note within 7 working days. We kindly ask for your patience as refunds will take around 7 business days to process.
If you will like to make a return or have more questions regarding our returns policy, please drop us an email. Our friendly customer service officers will be delighted to assist you!
1) Where is KODZ from?
Established in 2012, KODZ was created in collaboration with leading Taiwanese modelling agency Catwalk. KODZ also caters to the athletic trendsetter with its sportswear line, perfect for those who love their gym attire with a dose of style. Stay active in stylish sports gear that’s guaranteed to turn heads at the gym. KODZ offers quality leggings, tank tops, sports bras and more in daring designs. These sporty looks easily go beyond the gym and into the streets – ideal for the urban dweller. For those looking to update their workwear, KODZ’s designs are minimal; with monochromatic colours that guarantees an effortlessly chic look.
1) An item I'm interested in is out of stock. What should I do?
You can always drop us an email to enquire about stock availability! Simply include the design name/reference code, size, and colour in your email and we will get back to you the soonest!
2) Where can I find the size guide and care instructions?
Both a detailed size guide and care instruction can be found under the detailed images of every product. There is also a fitting guide that should help you gauge the right fit. If you need further assistance, you can always drop us a message!
3) How can I amend/ cancel my order after it has been placed?
Amendments/cancellations may be subjected to conditions and you may contact our customer service officers for further assistance. To avoid any disappointment, you are strongly encouraged to double check your orders before completing your orders!
4) I see an item on sale but when I click into it, the promotional price is gone. What happened?
We're so sorry! Our promotion usually lasts for a limited time only. If the original price has been reverted, it means our promotion has ended. We are terribly sorry if you're disappointed. Our advice - Don't hold out, grab first!
1) How do I know if my order has been processed and shipped?
After placing an order with us, you will receive an email acknowledgment from Qoo10. You will be updated with order status after we have shipped out your parcel.
2) What are the available shipping options?
KODZ delivers your items directly from Taiwan via our third-party courier service, Dpex. You may track the status of your parcel with the tracking number at https://www.dpex.com/.
3) Hey, why is my order cancelled?
Our sincere apologies! Your order may have been cancelled because the item is out of stock. This is generally due to overwhelming response, or unforeseen technical glitches. If your order is cancelled by any other reason, we would detail it in the seller memo! For more information, please contact our customer service officers and we'd be more than delighted to answer your query!
1) I am only available during certain days/ time slot. Can I have the delivery made during a specific time slot?
We're sorry! As courier service is being outsourced, we do not have control over their schedule. You may always contact them to re-arrange for a more convenient delivery date/ time!
2) What if I missed my delivery?
You may arrange a re-delivery with Dpex directly with the tracking number given. Do not worry! The courier service will contact you in the event of a failed delivery.
1) I will like to return an item. What do I do?
You may like to get in touch with our customer service officers through Qtalk/ Qpost so that they can advise you! Alternatively, you may like to refer to our returns & refund policy for details.
2) How do I return an item for a refund?
Currently, we offer refunds for a limited number of reasons only. For details, please refer to our returns & refund policy.
3) I do not like the item(s) I've received. What should I do?
Aw, drat! We are sorry to hear that you’ve changed your mind, but we are unable to facilitate a refund for this reason. You may like to consider gifting the item to your close friends or family!
4) I received a defective item. What should I do?
Please drop us a message with a photo of the defected item, clearly showing the defected area, so that we can further assist you in getting a full refund.
5) I have an incorrect/ missing item in my order. What do I do?
Please drop us a message and we will rectify the issue as soon as possible.
6) I have missed the 14-day restriction/ lost my invoice. What should I do?
Do not panic! Please drop us a message with your order number and we will provide you with solutions!