TokiChoi
TokiChoi
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Shop Info

 

Shop Info

Shipping

  • Major Shipping company : TOLL
  • Usual Shipping period: 7 ~ 10 Working Days
  • Shipping rate : Shipping rate varies from item to item. Please visit individual item page.
*Please note that Toki Choi must receive your payment within 3 calendar days after your order is placed or your order will be cancelled.

Refund/Return

Newly revised policy will take effect on ALL orders made from 4th July 2016.
 

Here at Toki Choi, we strive to keep our customers happy! However, some parcels may slip under our quality control and end up in the wrong places or are just not up to standard. If you’ve received a wrong or defective item, you may request for a refund through Qtalk/Qpost and we will be happy to help you!

 

Please note that Toki Choi has a 14-day return policy upon receipt of order by the customer.

 

Kindly look through the following to see if your item is applicable for our returns and refund policy:

 

 

1.     1) Unable to fit/Ordered wrong size/Change of mind

We’re so sorry to hear that you can’t fit into the item or changed your mind about the clothing after receiving it! Unfortunately, we are unable to offer an exchange or refund for the abovementioned reasons.

 

However, we are more than happy to assist you in your queries via Qtalk/Qpost before purchasing!

 

To avoid placing any order wrongly over sizing, we encourage you to check our individual product measurement page before purchasing. If you are still unsure over sizing, feel free to contact us and our customer service representative will advise you.

2.     2) Defective Item Received

Toki Choi is fully committed to providing you with quality apparels and good service. If you’ve received a defective* item, please accept our sincere apologies and we’ll provide a full refund as soon as possible!

 

 Please contact us within 14 days with photos of:

 

-           The defected area for verification

-           Both the front and back of the washing label

-           Merchandise with all tags attached and the plastic with the SKU barcode on the side

 

*Attributes such as measurement variations between 2cm to 3cm as a result of mass manufacturing, loose threads, stains that make up less than 10% of item area, colour variance, due to differing monitor resolutions, and difference in prints as a result of manufacturing process will not be considered as defects.

 

3.     3) Wrong Item/Colour/Size Received

We are so sorry over our careless error! Please attach a snapshot of the incorrect item received and we will do a refund for you.

 

4.     4) Missing Item

Oops, our bad! Please let us know via Qtalk/Qpost of any missing apparels and we will check with our logistics provider and get back to you shortly.

 

5.     5) Returning of Intimate Wear

Unfortunately, due to the intimate nature of these items, we are unable to accept any intimate wear, including, but not limited to socks, leggings, swimwear, bandeaus and bralettes.

 

Please note that Toki Choi reserves the right to reject approved returns if you are unable to respond within reasonable period, i.e. to reply within 3 workings days after we have responded to your message and to complete the credit note within 7 working days. We kindly ask for your patience as refunds will take around 7 business days to process.

 

If you will like to make a return or have more questions regarding our returns policy, please drop us an email. Our friendly customer service officers will be delighted to assist you!

GENERAL    

1) Where is Toki Choi from? 

Founded in 2004, TokiChoi is Taiwan’s number one women’s fast fashion online retailer for 12 years running. TokiChoi has since expanded its portfolio into four apparel brands that are each unique in its own way.

With more than 100 new styles arriving weekly, shoppers are guaranteed an immense variety of selection to choose from. Whether it’s statement pieces or casual basics, TokiChoi strives to dress fashionistas of all ages in stylish designs at affordable prices.

 

TokiChoi is the one stop shop for the latest in womenswear, providing a hassle-free and effortless online shopping experience. Who needs to splurge on designer looks when you can grab trendy threads and classic staples without breaking the bank? Update your wardrobe and stock up on brand new outfits perfect for any occasion.

 

TokiChoi retails globally, shipping to 25 countries – including Singapore, Malaysia, Thailand and more.

 

2) What are the different brands under Toki Choi?

 

TokiChoi: Launched in 2004, TokiChoi derives its name from the Japanese word ‘Tokiyo’ and ‘Choice’, hence meaning ‘the best choice of the time’. With Japanese and Korean influenced styles, TokiChoi offers casual designs for the girl next door. From basic tees to summer dresses, get the latest trends at your fingertips. Give your closet a much needed dose of renewal from a selection of separates that includes stripe shirts, pants, jeans, maxi dresses, t shirts, mini skirts and more.

 

Mayuki: Created in 2008, Mayuki is designed with the globetrotting, contemporary career woman in mind. Catering to the modern woman, Mayuki’s styles are sophisticated and elegant. From bodycon party dresses and chic workwear apparel to dressy midi skirts, you’ll be able to find fabulous looks to suit your lifestyle. Layer up with light coats, dress up with fancy florals, or keep it simple with vintage inspired flared bottoms.

 

Yoco: Launched in 2008, Yoco embraces the romantic princess in every woman with feminine and dreamy looks. Yoco features designs adorned with lace and ribbons in a colour palette of soft pastels. Whether you’re looking for formal dresses or trendy blouses, you’ll be able to find the perfect look for your style. 

 

3) How often does Toki Choi have new items? 

Mark your calendars because we have new arrivals introduced every Wednesday!

4) When does Toki Choi have sales?

You’ll have to follow us on Facebook (TokiChoiSEA) and/or Instagram (TokiChoi_SEA) for the latest updates!  

ORDER    

1) I see an item I like but I can't make up my mind. Can I reserve the item while I consider? 

We're sorry, but we are unable to place a reservation for you at the moment. Word of advice: Don't hesitate!

2) An item I'm interested in is out of stock. What should I do? 

You can always drop us an email to enquire about stock availability! Simply include the design name/reference code, size, and colour in your email and we will get back to you soon!

3) Where can I find the size guide and care instructions?

Both a detailed size guide and care instructions can be found under the detailed images of every product. There is also a fitting guide to help you gauge the right size to purchase. If you need further assistance, you can always drop us a message!   

4) How can I amend/ cancel my order after it has been placed?

Amendments/cancellations may be subjected to conditions and you may contact our customer service officers for further assistance. To avoid any disappointment, we strongly encourage you to double check your orders before completing payment!  

5) I see an item on sale but when I click into it, the promotional price is gone. What happened?

We're so sorry! Our promotion usually lasts for a limited time only. If the price has been reverted, it means that our promotion has ended. We are terribly sorry if you're disappointed. Our advice - Don't hold out, grab first!

6) I placed an order without using my coupon. What should I do?

Unfortunately, your coupon cannot be applied once you've checked out. So, please make sure you apply your coupon before placing an order!

ORDER TRACKING

1) How do I know if my order has been processed and shipped?

After placing an order with us, you will receive an email acknowledgment from Qoo10. You will be updated with the order status after we have shipped out your parcel.  

2) What are the available shipping options?

Toki Choi delivers your items directly from Taiwan via our third-party courier service, Dpex. A tracking number will be sent to you via email once you order has been shipped out. You may key in the tracking number either at https://www.dpex.com/ or at your Qoo10 Order History page to track your parcel.

3) Hey, why is my order cancelled?

Our sincere apologies! Your order may have been cancelled because the item is out of stock. This is generally due to overwhelming response, or an unforeseen technical glitch. If your order is cancelled for any other reason, we would detail it in the seller memo! For more information, please contact our customer service officers and we'd be more than delighted to answer your query!

DELIVERY 

1) I am only available during certain days/ time slots. Can I have the delivery made during a specific time slot?

We're sorry! As our courier service is being outsourced, we do not have control over their schedule. You may always contact Dpex at +65 6781 8888 to arrange for a more convenient delivery date/ time!

2) What if I missed my delivery?

You may arrange for a re-delivery with Dpex directly with the tracking number given. Don’t worry! The courier service will contact you in the event of a failed delivery.

However, should there be a failed 2nd delivery attempt, a charge of $6 will have to be borne by the buyer for the 3rd delivery attempt. Please pay the amount directly to the courier.  As Toki Choi has no control over Dpex's schedule, we will not be liable for delivery charges from the 3rd attempt onwards. Please contact them directly to arrange for a convenient delivery date/ time to reduce the risk of re-delivery charges!

RETURNS

1) I will like to return an item. What do I do?

Please get in touch with our friendly customer service officers through Qtalk/ Qpost first before returning us your item. We will be happy to assist you on how to proceed. Alternatively, you may like to refer to our returns & refund policy for more details.

2) How do I return an item for a refund?

Currently, we offer refunds for a limited number of reasons only. For details, please refer to our returns & refund policy.  

3) I do not like the item(s) I've received. What should I do?

We are sorry to hear that you’ve changed your mind, but we are unable to facilitate a refund for this reason. You may like to consider gifting the item to your close friends or family!

4) I received a defective item. What should I do?

Please drop us a message with these photos so that we can further assist you in getting a full refund:

-          The defected area for verification

-          Both the front and back of the washing label

-          Merchandise with all tags attached and the plastic with the SKU barcode on the side

Please note that we have to verify the defect before a refund can be approved.

5) I have an incorrect/ missing item in my order. What do I do?

Please drop us a message and we will rectify the issue as soon as possible.

6) I have missed the 14-day restriction/ lost my invoice. What should I do?

Don’t panic! Just drop us a message with your order number and we will provide you with solutions on how to proceed.