FAQ

Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. What do I do?

A.  We will re-stock within the week, and you can try to order again, sorry for any inconvenience caused.

Q2. What am I supposed to do if item doesn't arrive?

A.  Please contact us with your order number for us to check and follow up. 

Shipping

• Major Shipping company : Qxpress
• Usual Shipping period: 2-3 Days
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact.