Shop Info

 

 

 

Shop Info

Contact

  • E-mail :petworld2006@hotmail.com
  • Phone number:+65-8-113-9056 (SMS / Whatsapp / Viber / Tango / Line)
  • available during: 10am to 5pm
  • Payment methods : Online Credit Card, Nets. 

FAQ


Q1. Can I order by telephone or e-mail?

A. No you cannot. All orders are placed online at our qoo10 store (here). Once order is received, it will be processed and delivered to you.

 

Q2. What am I supposed to do if item doesn't arrive?

A. We ship all products by Registered mail or using our own company delivery personnel or 3rd party delivery personnel. The choice of delivery method is at our sole discretion.

Delivery by the postal service takes 2 to 4 business days. If your product has not arrived, please send us an email at e.products2001@gmail.com.

 

Shipping

 

  • Major Shipping company :SingPost, hand delivery by our own delivery staff or 3rd party delivery agent. If you noticed on our store, the method of shipping is "Seller Delivery".  This means the method of shipping is at our sole discretion. It is up to us to choose which method to ship the order to you. Because we sell a full range of products ranging from small items to huge and heavy items, we will use our own discretion in selecting the method of shipping for you. There are no extra shipping charges involved. The prices listed on our e-store is all you pay.

 

  • Usual Shipping period:2 to 14 business days or earlier unless otherwise stated. Delivery speed depends on the size of the item, weight of the item and also if you are domestic (within Singapore) or overseas.

 

  • Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

 

  • if you have any question about shipping,please e-mail us.

 

  • E-mail :e.products2001@gmail.com

 

 

PLEASE NOTE :

Store Policy

 

IMPORTANTGoods Sold are NOT RETURNABLE and NON REFUNDABLE.

 

If you are not sure about any product, we welcome your questions BEFORE you purchase.

 

  • If you have any further questions, you can email our customer service at email address : e.products2001@gmail.com and our admin staff will gladly assist you.

 


Local Singapore Warranty Information


 

All our products come with either 1 year local warranty or 1 year 1-to-1 exchange warranty. This local warranty complements the manufacturer's own warranty.

 

Local warranty DOES NOT COVER the following  :

 

  • - Cracked Screen or LCD displays.
  • - Damage to Sim Card Slot (For cases of mobile phones and tablet)
  • - Wear and tear.
  • - Damage caused by water or any other fluids.
  • - Damage caused by hacking, rooting, jail-breaking, modifying or failed attempt upgrade firmware of product.
  • - Abuse of equipment.
  • - Item is opened.
  • - Packaging has been damaged or no longer in resaleable condition.